Job Openings at Marie Stopes Ghana

Job Description
The Role

• The Director for Programmes and Operations is the overall head of the Regional Operations Team. He/she is responsible for providing strategic direction and operational effectiveness in relation to MSIGs field operations, delivered through its team bases in (currently) four regional hubs, each headed by a regional manager. S/he will additionally provide strategic direction for three of MSIGs delivery channels Centres, Private Sector Networks, and Public Sector Strengthening Support which is a separate unit in this Directorate.
• This directorate will also house the M&E unit, Youth and Gender unit, and an Advocacy and Donor Relations unit that will identify and securing funding contracts, ensuring project life cycle reporting is delivered to the highest standards. To achieve these goals, the post holder will work particularly closely with potential and current funders and other external stakeholders critical to the Directorates mandate, as well as the internal departments and units Marketing, Social Marketing, Human Resource, the Medial Development Directorate and the Directorate of Finance and IT. The post holder is one of the members of the senior leadership team for MSIG, and as such plays a critical role in all major operational and strategic decisions for the organisation, while modelling key leadership behaviours and demonstrating the organisations values

Key Responsibilities
The successful candidate will be responsible for the following among other duties:

DEPARTMENTAL LEADERHSHIP

• Provide leadership and guidance to the Directorate; motivate and coach departmental staff members and direct reports in particular; ensure that all departmental members operate with a high degree of accountability and professionalism.
• Set and regularly review departmental KPIs and KPIs for direct reports. By working through direct reports ensure that all team members have updated KPIs that are regularly monitored and discussed; ensure that all MSIG HR policies and procedures are adhered to.
• Develop tracking systems (e.g. dashboards) to track key performance areas on a monthly basis; use data to inform decision making, policy, and allocation of technical resources.
• Lead on the selection and recruitment of departmental team members, alongside HR; ensure the availability of all relevant staff, participate in interviews and contract negotiations with these professionals as needed.
• Ensure the structure of the directorate is fit for purpose and that all roles and responsibilities are relevant to the needs and demands of MSIG and clearly communicated to team members.
• Ensure that departmental (and activity, donor and other) budgets are accurate, wellmonitored, expenditure per activity plans and priorities are fully compliance with internal MSIG financial requirements.

BUSINESS DEVELOPMENT, PLANNING AND PROJECT EXECUTION

• Ensure high service standards to donors, stakeholders and partners; effectively represent MSIG, ensure timely and quality project management and donor reporting, foster strong NGO and private sector partnerships, and strengthen the capacity of team members to represent, manage and report on projects
• Work closely with the Country Director to identify opportunities and raise new donor funds. Lead development of high-quality proposals
• Ensure each Region develops local business development strategies and work plans with a particular focus on delivering programme sustainability and efficiency, achieving project objectives and increasing access to family planning and SRH services in MSIGs regions of operation.
• Ensure robust, effective performance management of all delivery channels, providing guidance and initiating corrective action where needed
• Ensure effective communication between the Support Office and Regional Offices to maximise performance.
• Develop a clear annual implementation plan in consultation with Regional Managers and technical leads from the Accra support office.

QUALITY STANDARDS AND CLIENT CARE

• Ensure high quality standards are maintained and high levels client satisfaction achieved across all service delivery channels.
• Investigate client complaints and take remedial action where necessary.
• Conduct regular governance visits across all delivery channels

TEAM LEADERSHIP AND DEVELOPMENT

• Provide leadership and guidance to the team that enhances individual and team productivity and performance and encourages the application of MSIG values and behaviours.
• Motivate and coach direct line reports; identify training and development needs; agree key performance indicators (KPIs) and actively monitor progress against targets.
• Promote and support an organisational culture that places clients at the heart of what we do; values evidence-based decision-making; empowers and enables team members and appreciates diversity and innovation.
• Use organisational performance management tools, including InforBI, EHR, ORION to promote evidence-based decision-making.

OPERATIONAL EFFICIENCY

Ensure high standards of operational efficiency and effectiveness are provided across all delivery channels with clear, transparent systems in place.
Ensure all Regional teams strictly comply with organisational policies and procedures relating to clients, income and expenditure, and the management of stock, equipment, and assets.
Manage the Regional Managers Team to ensure regular supervisory and governance visits are conducted at centres, PSS and PSN facilities with appropriate follow up.
Ensure robust systems are in place and adhered to in order to reduce the risk of fraud
Ensure all fraud bribery related allegations are appropriately investigated and dealt with in line with MSIs AFB policies.

COLLABORATION AND ORGANISATIONAL LEADERSHIP

• Work closely with the Marketing unit to inform marketing plans and ensure appropriate technical support is provided to the Regions to improve client flow and productivity in all delivery channels.
• Work closely with the MDT team on matters relating to training, quality assurance and management of medical issues to ensure high clinical quality standards are achieved across all delivery channels.
• Foster strong working relationships with other MSIG teams (including Finance, HR, Organisation, Admin, and Marketing and Social Marketing) to ensure they provide appropriate technical support and guidance to the Regions.
• Support positive engagement with external stakeholders and ensure effective MSIG representation at Regional and National level with Government, donors, project partners and other stakeholders.
• Work closely with the Country Director to identify and respond to new business development opportunities  both donor and corporate.
• Ensure Regional Managers are fostering strong community relations and maintain good relationships with important community leaders.
• Actively participate as a senior level member of a Senior Management Team in leading MSIG as a whole.

Required Skills or Experience
To succeed in this role, you must have:

• Bachelors Degree in health, demography, public health or social sciences/development studies required
• Post-graduate qualification in related field desired.
• Additional qualifications in business, marketing or finance desired.
• Fluent written and oral English required.

Experience

• At least seven (7) years of relevant post-graduate work experience with at least five years of experience in a senior management position.
• Demonstrated experience in successfully managing and motivating multi-disciplinary teams including remotely/from a distance.
• Experience in setting and managing large-scale budgets; delivering financial efficiencies and leading others to achieve value for money.
• Experience in delivering high level and impactful improvements; implementing robust performance frameworks and achieving targets.
• Demonstrated experience in networking and working in partnership with internal and external stakeholders to achieve results; experience working with NGOs and government as implementation partners; experience in working with GHS highly desired.
• Experience in working with both public and private health sectors desired. Experience in working in health and sexual and reproductive health in particular is desired

Skills

• Strong leadership and Management skills.
• Able to manage and motivate teams to achieve targets and to achieve organisational change.
• Excellent interpersonal/communication skills including motivating, negotiating and influencing.
• Strong analytical and organisational skills.
• Actively uses data/evidence to inform decisions.
• Proven ability to develop, write and report on donor reports
• Proven ability to develop, articulate and sell ideas and concepts to varied audiences
• High levels of IT literacy and computer skills (Microsoft office suite)

Attitude /Motivation

• Strong commitment to the goals and vision of MSIG
• Hard-working and results-focused; able to work independently and with own initiative
• Problem-solving and can do approach to challenges.
• Customer-focused
• Enjoys engaging people at all levels to generate shared understanding and support (e.g. government, donors, partners, other team members and community)
• Enjoys motivating team members and external partners to deliver results
• Passionate about field work
• Able to travel and enjoys travelling
• Pro-family planning and pro-choice

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Job Description
The Role

• The Head of Human Resources and Administration is responsible for ensuring the appropriate, sustainable, organisational structure is in place for Marie Stopes International Ghana to achieve its mission, goals and objectives. As custodians of the values and culture of the organisation, the HR and Admin team are responsible for the employment policies, procedures, practices and systems that govern the colleague life cycle.
• The Head of HR and Admin plays a key role in providing a pro-active, professional and efficient HR service ensuring policies, procedures, legislation and best practice are adhered to, and works collaboratively with key business stakeholders to identify risk associated with organisational decisions. On the administrative side, the Head of HR and Admin oversees the coordination of travels and related immigration activities, management of office stationery and other consumables and ensures that the public image of MSIG is guaranteed through the management of the front desk.
• Reporting to the Country Director, the Head of HR and Admin is responsible for leading the HR and admin team in country, developing organisational policy documents, leading capacity development, facilitating the recruitment and onboarding process, including inductions and related training. The Head of HR and Admin will ensure the HR manual is kept up to date and all team members are familiar with its existence and content. He/She will support other departmental heads to manage the HR issues of their team members, support other team heads to effectively manage the performance of their team members and advise on training and development needs.

Key Responsibilities
The successful candidate will be responsible for the following among other duties:

HUMAN RESOURCES

• Lead the development of employee relations policies and practices ensuring these cover the full employee relationship including individual dispute resolution, tribunals, grievance and disciplinary, employment law, contracts of employment and terms and conditions
• Working with the Country Director to implement the reward strategy for the organisation, including driving the annual salary and bonus review processes and working with the Recruitment team on the annual review of reward packages for staff.
• Coach managers to communicate clearly to employees on performance and reward matters, specifically the link between the organisations performance, the teams performance, the employees individual performance and the resulting reward, including supporting managers with their communication of reward decisions
• Work with managers to resolve individual performance/capability issues using appropriate tools, e.g. performance improvement plans and support the manager in taking swift action as appropriate.
• Provide advice and guidance to managers on significant change programmes.
• Lead the employee engagement programme in country and support line managers with action plans

RECRUITMENT
Ensure that MSIG is able to identify and attract key people with the right skills and capabilities to meet MSIGs short and long-term strategy by:

• Ensuring the recruitment policy and process is fit for purpose. Working with line managers to ensure compliance to the process
• Understand the resourcing needs of the programme, ensuring appropriate levels of resources available to meet need, and advising line managers on appropriate recruitment strategies.
• Set appropriate recruitment Key Performance Indicators (KPIs), measure progress against those targets and use the data to inform policy, process and practice.
• Lead the development of new tools and initiatives to ensure MSIG attracts and recruits talent; including assessment tools, candidate material, employer brand initiatives, ensuring that this is based on best practice, research, innovations from other organisations.
• Ensure managers are adequately equipped with the skills to recruit talent into the organisation including formal training programmes and providing feedback and coaching
• Manage (through team) the new-starter process and ensure all documentation is in place including immigration checks, where appropriate

ADMINISTRATION

• Oversee all travel arrangements and immigration issues
• Ensures the professional outlook of the office and MSIGs professional image
• Oversees the management of office supplies, consumables and utilities etc
• Oversees the management of petty cash, office and Reception Management
• Any other tasks as assigned by the CD

Required Skills or Experience
To succeed in this role, you must have:

• A Bachelors degree in HR, Social Sciences etc.
• A professional qualified human resource practitioner (IHRMP- Ghana, or any international professional body)

Experience

• Significant experience in a similar position at management level with ideally both NGO and private sector exposure
• Demonstrable experience of building stakeholder relationships
• Experience of working as a senior member of an HR function and operating as a senior business partner to senior internal customers.
• Experience in working with remote teams
• Experience of managing serious or complex employee relations issues, including compromise agreement settlements, employment tribunals, serious disciplinary and grievance matters.
• Previous compensation and benefits experience, including design and implementation of pay, bonus and benefits structures.
• Experience of leading a team.
• Ability to perform under pressure, manage multiple demands and meet reporting deadlines
• Strategic thinker, with excellent analytical skills

Skills

• Confident communicator with excellent interpersonal and communication skills (written and verbal).
• Ability to build effective working relationships at all levels of the organisation.
• Decisive, with excellent judgement.
• Accuracy and attention to detail and good organisational skills  ability to juggle multiple competing demands.
• Coaching skills  ability to coach team members and managers in order to raise performance.
• People management skills.
• Big picture vision with business and results focus to deliver the best outcome for the organisation.
• Collaborative worker with ability to work cross- functionally, as part of a team and on their own
• Excellent face to face training and facilitation skills.

Attitude /Motivation

• Understanding to women and men seeking Family Planning and Reproductive Health services
• Customer focused with good interpersonal skills to engage with people at all levels government, donor and community
• Motivates team members to deliver high quality service and results, and is able to give constructive honest feedback
• Be able to work on own initiative
• Passionate about maternal health