Job Openings at AirtelTigo

About The Job

Job Summary
The successful candidate will join as a Specialist for Performance management in the Technology Department. 

• (S)He will report to the Network Performance manager and will support the transformation of enhanced network performance management within technology and drive value centric organization. Also develop and publish performance indicator with relevant business recommendations. 
• Furthermore, enforce related SLAs as well as provide network assurance with technology drive for improvement.

Key Responsibilities:

• Supports Customer Centric Organization
• Supports the transformation of Technology towards zero down time through proactive fault detection.
• Process documentation of Best Practices related to Customer Complaint Handling.
• Performance Indicators & Measurements
• Verify and publish performance Indicators with relevant Business recommendations
• Develop and Implement E2E performance Measurements
• Develop relevant Network Dashboards by coordinating with DWH, BI teams and other BU
• Supervision of perception measurements, track periodic Customer Surveys and QoE/QoS translation into Technology
• Own Network Performance Management Tools
• Assurance of acceptable Network Experience
• Provide Network visibility across all Touchpoints (Voice/Data/B2B)
• Track all RCAs related to Network issues and provide recommendations to ensure continuous network improvement
• Enforce SLAs related to network issues & Resolution
• Preparing Management Information & Reports both regular and ad hoc

Key Performance Indicators:

• Network performance indicators.
• Network Perception Indicators.
• Managed Services SLAs Management

Required Qualification and Experience:

• Bachelor’s Degree (or equivalent) in Telecommunication Engineering or in Computer Science
• 3+ years’ experience in Telecommunications networks
• Experience in Business Processes for Telcos (eTOM Model preferably)
• Management or Project Management Degree is an added advantage

Core Competencies:

• Developed communication and negotiation skills
• Set and manage priorities
• Ability to achieve results through others
• Ability to present ideas in business-friendly and user-friendly language.
• Successfully presents technical information.
• Ability to make effective and persuasive presentations to senior management  Superior analytical and problem-solving abilities.
• Ability to work under pressure and time constraints
• Ability to work effectively with a wide range of cultures in a diverse community
• Maintaining up-to-date knowledge of technological advances
• Exceptional service and results orientation
• Excellent self-organization and self-direction in performance of tasks, including time management skills

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About The Job

Job Summary
The successful candidate will join as a Strategic Account Manager for Public Sector in the AirtelTigo Business Department. 

• (S)He will report to the Sales Manager for public Sector and will safeguard and grow revenue from allocated Public Sector Accounts nationally through account planning and opportunity management and relationship building to meet annual targets for sales and revenues, profitability, and customer satisfaction.

Key Responsibilities:

• Provide account data to the Sales Manager for developing a sales plan and monitoring its implementation.
• Leadership/membership of virtual account teams to meet targets for profitability and revenues.
• Develop contact strategies and account development plans (ADP) for each of the allocated accounts.
• Develop a pipeline of prospects which are systematically qualified, managing the decision-making process within allocated accounts to ensure sales prospects are closed.
• Exercise thought leadership at Board level within the Public Sector and allocated accounts.
•  Demonstrate an understanding of the business strategies and communicate dependencies of the customer.
• Present the compelling value proposition of AirtelTigo Business.
• Identify sales training and development needs and manage skills enhancement for self and the virtual account team.
• Ensure integrated channel management, supported by appropriate systems such as CRM; use knowledge management to increase the professionalism of account management.
• Full integration of quality management processes within all sales activities for the allocated accounts, ensuring effective deployment on a day-to-day basis.
• Use relevant metrics and measures to routinely monitor progress against targets and take appropriate action to ensure targets are met or exceeded.
• Provide sales performance data to support management decision-making.
• Ensure full compliance with telecommunications license provisions, sector regulations and competition laws.
• Maintain effective working relationships with internal and external suppliers and with account teams.

Required Qualification and Experience:

• A University degree in any field with emphasis on Marketing and other related discipline.
• A minimum of Four (4) years’ experience of sales /account management in an enterprise solution (preferably in Telecoms).
• Consultative-based selling skills.
• At least 2 years driving experience.
• Detailed understanding of the enterprise solutions needs.

Core Competencies:

• Ability to exercise "thought leadership."
• Self-motivated and self-starting, with the resilience to drive sales opportunities through to their final successful conclusion leveraging on excellent communication, presentation, and negotiation skills.
• A solid commercial understanding of how Enterprise Sales products can be applied to create commercial value in customers’ businesses.
• Ability to effectively represent AirtelTigo Business Solutions.
• Ability to lead and manage a virtual account team, motivating others to achieve targets.
• Analytical thinker who can plan/execute action to exploit sales opportunities.
• Ability to present compelling business cases for resource investment into developing customized solutions for public sector institutions. 
• Utmost professional integrity

Key KPIs:

• Total revenue target
• Base revenue management
• Achieve acquisition target
• Customer satisfaction target

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About The Job

Job Summary
The successful candidate will join as a Team Lead for SME South in the AirtelTigo Business Department. 

• (S)He will report to the Sales Manager, SME South and will provide sales leadership, develop sales plans to deliver shareholder value through meeting operational targets for revenues, profitability, and customer satisfaction in the SME space in the south.

Key Responsibilities:

• Responsible for daily gross adds acquisition.
• Manage a group of Team BDMs to achieve set target.
• Recruit and train sales agents to achieve sales targets.
• Manage presale engagements with customers.
• Manage after sale engagements with customers.
• Organize assigned sales storms.
• Develop route plan and key initiatives to achieve both revenue and gross add targets.
• Receive and manage all stock assigned to the team.
• Engage developers in the real estate market for the deployment of fixed data and home broadband products.
• Responsible for daily gross adds acquisition.
• Recruit and train sales agents to achieve sales targets.
• Manage presale engagements with customers.
• Manage after sale engagements with customers.
• Organize assigned sales storms. 
• Manage performance and development of BDMs.

Required Qualification and Experience:

• A University degree in any field with emphasis on Business Management, Economics, or any related discipline.
• Minimum of 2 years’ experience of sales /account management in an enterprise solutions environment (preferably in Telecoms)
• Experience of Business Solution sales, telecommunications experience preferred.
• Excellent interpersonal and communication skills
• Ability to work independently.
• Ability to input into "thought leadership" throughout Enterprise Business and customer organizations.

Core Competencies:

• Ability to present compelling business cases for capital investment in AirtelTigo Business Sales Department. 
• Ability to set stakeholder expectations relating to business performance and to meet these expectations.
• Ability to work with teams and lead teams to achieve business objectives.
• Motivated and self-starting, with the resilience to drive sales opportunities through to their final.
• Ability to effectively represent AirtelTigo Business at every level.
• Analytical thinker who can plan/execute action to exploit sales opportunities and attention to details.

Key KPIs:

• Total revenue target
• Achieve acquisition target.