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  • Posted: Jan 9, 2023
    Deadline: Not specified
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  • Marriott Hotel is a new 5-star luxury hotel in Accra, Ghana located opposite Kotoka International Airport in the heart of Airport City. We offer easy access to major corporations and we provide well-appointed guest rooms.


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    Banquet Operations Manager

    JOB SUMMARY

    • Directs and motivates team while personally assisting in providing high quality service based on requirements and standards. Monitors and controls financial and administrative responsibilities including asset protection. Provides clear and concise communications to everyone having ownership in the success of the event. Identifies training opportunities and plans a strategy to accomplish goals.

    CANDIDATE PROFILE

    Education and Experience

    •  High school diploma or GED; 2 years experience in the event management, food and beverage, or related professional area.

    CORE WORK ACTIVITIES

    Managing Banquet Operations

    •  Projects supply needs for the department, (e.g., china, glass, silver, buffet presentations, props).
    •  Applies knowledge of all laws, as they relate to an event.
    •  Understands the impact of Banquet operations on the overall success of an event and manages activities to maximize customer satisfaction.
    •  Adheres to and reinforces all standards, policies, and procedures.
    •  Maintains established sanitation levels.
    •  Manages departmental inventories and maintains equipment.
    •  Uses banquet beverage records to control liquor costs and manage the banquet beverage perpetual inventory.
    •  Schedules banquet service staff to forecast and service standards, while maximizing profits.
    •  Assists team in developing lasting relationships with groups to retain business and increase growth.

    Participating in and Leading Banquet Teams

    •  Sets goals and delegates tasks to improve departmental performance.
    •  Conducts monthly department meetings with the Banquet team.
    •  Applies and continually broadens knowledge of food and wine pairings and cutting edge cuisine with emphasis on current event trends.
    •  Acts as a liaison to the kitchen staff.
    •  Leads shifts and actively participates in the servicing of events.

    Ensuring and Providing Exceptional Customer Service

    •  Sets a positive example for guest relations.
    •  Interacts with guests to obtain feedback on product quality and service levels.
    •  Responds to and handles guest problems and complaints.
    •  Empowers employees to provide excellent customer service.
    •  Ensures employees understand expectations and parameters.
    •  Strives to improve service performance.
    •  Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.
    •  Reviews comment cards and guest satisfaction results with employees.

    Conducting Human Resources Activities

    •  Communicates and executes departmental and property emergency procedures and ensures staff are trained in safety procedures.
    •  Observes service behaviors of employees and provides feedback to individuals.
    •  Monitors progress and leads discussion with staff each period.
    •  Participates in the development and implementation of corrective action plans.
    •  Reviews quarterly Meeting Planner Survey results and participates in the development and implementation of corrective action to address service challenges; focuses on continuous improvement of guest satisfaction.
    • Attends and participates in all pertinent meetings.

    go to method of application »

    Sales Executive

    JOB SUMMARY

    • Handles customer inquiries and lead requests for locally driven groups with rooms (e.g., 10-300 peak room nights) within predefined group sales parameters outside the sales office. Works with customers to align preferences and actively up-sells each business opportunity to maximize revenues and drive customer loyalty. Verifies that business is turned over properly and in a timely fashion for quality service delivery. Drives customer loyalty by delivering service excellence throughout each customer experience. Processes business correspondence and creates contracts and other related booking documentation as required. Manages the transaction of group customer inquiries and lead requests and achieves revenue and booking goals for the team.

    CANDIDATE PROFILE

    Education and Experience

    Required:

    • High school diploma or GED; 2 years experience in the sales and marketing, guest services, front desk, or related professional area.
    • OR
    •  2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management.

    Preferred:

    •  Group sales experience

    CORE WORK ACTIVITIES

    Managing Sales Activities

    •  Handles customer inquiries and lead requests for locally driven groups with rooms (e.g., 10-300 peak room nights) within predefined group sales parameters outside the sales office.
    •  Refers opportunities to sales associate if business is outside these parameters.
    •  Works collaboratively with other sales channels (e.g., Area Sales, Group Sales, on-property resources) to establish coordinated sales efforts that are complementary and not duplicative.
    •  Works collaboratively with hotel attractions and outlet teams on property to book outlet business at parameters for group opportunities.
    •  Leverages knowledge of resort amenities to close opportunities (e.g. destination attractions, golf, spa, recreation options).
    •  Understands the importance of the destination sell as well as the overall market - competitors’ strengths and weaknesses, economic trends, supply and demand etc. and how to sell against them.
    •  Verifies that business booked is within hotel parameters.
    •  Assists with selling, implementation, and follow-through of group sales promotions.
    •  Closes the best opportunities for hotel based on market conditions and property needs.
    •  Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence, communicating with property attractions/outlet teams).
    •  Actively up-sells each business opportunity to maximize revenue for individual properties.
    •  Conducts site inspections, as required.
    •  Understands and actively utilizes company marketing initiative/incentives to close on business.
    •  Implements process improvements and best practices.
    •  Leverages other Sales resources and administrative/support staff to achieve personal and team related revenue goals.
    •  Creates clear expectations for customers throughout the sales process.
    •  Attends pre- and post-convention meetings to understand group needs, obtain feedback on quality of product (e.g., rooms, meeting facilities and equipment, food and beverage), service levels, and overall satisfaction.
    •  Provides accurate, complete, and effective turnover to Event Management/Local Social Management.
    •  Verifies that the property implements a seamless turnover from sales to operations and back to sales while consistently delivering high level of service.
    •  Monitors the effective resolution of guest issues that arise as a result of the sales process by creating mechanisms to channel issues to property leadership and/or other appropriate stakeholders.
    •  Processes business correspondence and creates contracts and other related booking documentation as required.
    •  Performs other duties, as assigned, to meet business needs.

    Building Successful Relationships

    •  Drives customer loyalty through excellent customer service throughout the sales process.
    •  Serves the customer by understanding their needs and recommending features and services that best meet their needs.
    •  Builds and strengthens relationships with existing and new customers to enable future bookings.
    •  Builds and maintains strong working relationships with key internal and external stakeholders.
    •  Gains understanding of the property’s primary target customer and service expectations; serves the customer by understanding their business, business issues and concerns, to offer better business solution both prior to, and during, the program/event.

    go to method of application »

    Assistant Night Manager

    JOB SUMMARY

    • Serves as the property Manager on Duty and oversees all property operations during the overnight shift. Ensures that the highest levels of hospitality and service are provided during the overnight shift. Represents property management in resolving any guest or property related situation. Personally assisting in resolving any issues and completing tasks.

    CANDIDATE PROFILE

    Education and Experience

    •  High school diploma or GED; 4 years experience in the guest services, front desk, housekeeping, or related professional area.
    • OR
    •  2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the guest services, front desk, housekeeping, or related professional area.

    CORE WORK ACTIVITIES

    • Monitoring Property Operations
    •  Monitors and ensures compliance with all Guidelines to Operations.
    •  Ensures all employees are in proper uniform and are properly groomed (grooming standards in employee handbook).
    •  Ensures employees are working in a safe environment.
    •  Manages all period-end inventories.

    Supporting Profitability and Revenue Goals

    •  Reviews financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.
    •  Assists in the response and resolution of all guest issues received directly from guests or from Guest Relations.
    •  Assists accounts receivable clerk in all aspects of job and in keeping all invoices due below 60 days.
    •  Monitors that the supervisor is researching/processing all chargebacks and rebates on a timely basis.
    •  Administers plans and actions to keep chargebacks and rebates to a minimum.
    •  Ensures all employees are adhering to proper cash handling procedures and monitors overage/shortages.
    •  Manages employee hours.
    •  Works with the leadership team of the property to identify and implement action plans to prevent the reoccurrence of guest issues.

    Supporting Human Resources Activities

    • Promotes participation in property safety-related programs.
    •  Monitors employee attendance and records absences/tardiness.
    •  Promotes teamwork and employee morale.
    •  Keeps employees informed regarding new operational procedures, standards, or programs.
    •  Assists supervisors in handling employee performance issues (e.g., performance reviews, counseling, and recommendations).
    •  Ensures all employees have complete knowledge of emergency procedures.
    •  Encourages employee relations through gifts, parties, outings.
    •  Creates incentives that will promote better service and profit for the property.
    •  Assists operations manager in processing employee payroll weekly.

    Method of Application

    Use the link(s) below to apply on company website.

     

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