Job Openings at mPharma

Position Description

mPharma is looking for an ambitious young professional to join our team as a Billing Analyst. The position supports mPharma’s team in managing billing and revenue recognition for 200+ facilities in Ghana. The analyst will have an opportunity to interface with a wide variety of stakeholders in the healthcare space (manufacturers, insurers, distributors, and providers) and provide data analysis that will drive critical business decision-making.d

Key Responsibilities

• Reconcile and interpret data, analyze results using statistical techniques and provide ongoing billing reports to clients
• Develop and implement databases, data collection systems, data analytics, and other strategies that optimize data efficiency and quality
• Identify, analyze, and interpret trends or patterns in data sets
• Filter and “clean” data by reviewing reports, printouts, and performance indicators to locate and correct underlying problems
• Locate and define new process improvement opportunities

Our Ideal Candidate

• Strong attention to detail and past experience validating data accuracy 
• Strong analytical skills with the ability to collect, organize, analyze, and disseminate significant amounts of information with accuracy
• Strong Excel Skills (must be able to create pivot tables and lookups effortlessly). This will be tested
• Collaborate effectively

Minimum Credentials

• Bachelor’s Degree in Mathematics, Economics, Statistics, or a related field
• Minimum of 2 years of quantitative work experience
• Spotless personal background

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Position Description

mPharma is looking for a responsible and trustworthy professional with exceptionally high work standards to join our project team as a Customer Service Associate for a duration. He/She will serve as the primary voice for developing customer relationships that promote retention and loyalty to the project in support of mPharma’s mission, vision, values, and strategic priorities. This role will work closely with customers to ensure they are satisfied with the services they receive and to improve upon areas of dissatisfaction. This position reports to the Customer Service Lead.

Responsibilities

• Maintaining a positive, empathetic, and professional attitude toward customers at all times.
• Responding promptly to customer inquiries.
• Communicating with customers through various channels.
• Acknowledging and resolving customer complaints.
• Processing orders and requests.
• Keeping records of customer interactions, transactions, comments, and complaints.
• Communicating and coordinating with colleagues as necessary.
• Providing feedback on the efficiency of the customer service process.
• Ensure customer satisfaction and provide professional customer support.
• Owns and leads multiple customer accounts and manages relationships utilizing project management best practices.
• Serve as a product expert and provide existing customers with technical and product support where necessary.
• Create and implement procedures that optimize the customer experience
• Identify and find solutions to potential operational issues such as billing, deliveries of drugs, etc.
• Interface with supply chain departments to ensure all orders are fully serviced within agreed timelines.

Key Attributes

• An entrepreneurial spirit with a passion for mPharma’s mission to increase the accessibility and affordability of high-quality medicines
• A strong work ethic and a proactive “can do” attitude that requires minimal supervision
• Fluent English with excellent writing, verbal, analytical, and organizational skills
• Proficient in Microsoft Office Suite, specifically Excel.
• Experience in the health domain either working with multinational pharmaceutical companies, clinician settings, or other healthcare services
• Proven customer support experience
• Strong phone contact handling skills and active listening
• Familiar with CRM systems and practices
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Ability to multitask, prioritize and manage time effectively
• Strong interpersonal skills to network with new people and develop business relationships with a wide variety of stakeholders

Qualification Required & Experience

• Bachelor’s degree in Pharmacy or related field
• 3+ years of professional experience in a healthcare organization (including internships)
• Pharmacist preferred

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Position Description

mPharma is looking for a responsible and trustworthy professional with exceptionally high work standards to join our team as an associate Pharmacist. The job of the Pharmacist entails building and managing mPharma’s in-house delivery pharmacy to handle dispensations to patients on Mutti. This role reports directly to the Delivery Services Manager.

Key Responsibilities

• Maintain and manage inventory, order new supplies when necessary, and keep inventory areas organized
• Collaborate with a team of Pharmacists and Pharmacy Technicians to ensure the right packaging and dispensation of medicines
• Dispense and check prescriptions filled by Pharmacy Technicians to ensure proper procedures have been followed
• Ensure that patients requesting deliveries have legitimate prescriptions before any dispensation occurs
• Manage the logistics system and ensure that deliveries to patients happen on time.
• Develop and manage drug formularies for mymutti.com and other online platforms
• Manage customer experience on mymutti.com (Complaints, user experience, product availability, bug reporting & troubleshooting)
• Assist in the development and implementation of marketing strategies (i.e. content curation, calendar management, supervising artworks, schedule posts, etc.)
• Offer clinical counseling to patients through our call center
• Other duties as may be assigned by the Manager

Our Ideal Candidate

• Possesses an entrepreneurial spirit with a passion for mPharma’s mission to increase the accessibility and affordability of high-quality medicines
• Demonstrates strong work ethics and a proactive “can do” attitude that requires minimal supervision
• Fluent in English with excellent writing, verbal, analytical, and organizational skills
• Proficient in Microsoft Office Suite, specifically Excel
• Strong project management background
• Strong interpersonal skills to network with new people and develop business relationships with a wide variety of stakeholders
• A self-starter who can multitask while consistently producing high-quality deliverables for a diverse set of concurrent initiatives
• Experience working in a pharmacy and managing teams is an advantage
• Must be able available to work four (4) morning shifts and one (1) Saturday evening shift - A standard total of 40 hours per week

Qualification Required & Experience

• B Pharm. or Pharm. D degree in Pharmacy from an accredited college/university
• Current practicing license
• At least 2 years of experience working in a Retail Pharmacy or Hospital Pharmacy

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Position Description

mPharma is looking for a responsible and trustworthy professional with exceptionally high work standards to join our team as virtual doctors. This role entails consulting with patients through mPharma’s virtual consultation service. This is a full-time position.

Key Responsibilities

• Provide timely virtual medical consultation to Mutti members through mPharma’s virtual channels
• Relay and counsel clients on all test results as required
• Diligently maintain and keep electronic records of all prescriptions, diagnoses, and highlights of consultations for members of the Programme.
• Oversee collection and analysis of epidemiological data.
• Ensure strict adherence to the highest standards of care and customer service
• Strict adherence to SOPs for the mPharma Health Services

Our Ideal Candidate

1. An entrepreneurial spirit with a passion for mPharma’s mission to increase the accessibility and affordability of high-quality healthcare.
2. Tech-savvy and able to quickly adapt to using telemedicine tools
3. Conversant with current clinical practice.
4. A strong work ethic and a proactive “can do” attitude that requires minimal supervision
5. Fluent in English with excellent writing, verbal, analytical, and organisational skills
6. Fluency in local languages
7. Tech-savvy and ability to quickly master the use of telemedicine solutions

Qualification Required & Experience

1. MBBS or MBCHB degree from an accredited medical school.
2. Current Practicing License.
3. At least 2 years experience.