Job Openings at MTN Ghana

About The Job

Job Summary:

• Responsible for ensuring operational and service delivery excellence within MobileMoney Limited (MML) and on the part of internal and external MML partners. 
• As well as oversee product specification & design, project management, records management, training and capacity building for all Mobile Money stakeholders.

Job Context

• A Fintech/ Financial services Industry
• Multi regulated and multidimensional stakeholder management
• Environmental, social and governance prioritized.
• Partnerships and platform business at the core of business ambition
• Evolving industry
• Agile ways of working

Job Role & Responsibilities

• Development of Products & Services:
  • Responsible for leading product specification development and design.
  • Responsible for coordinating cross functional teams for the successful introduction of new products.
  • Work collaboratively with commercial teams to define product requirements
  • Ensure successful launch of new features; Processes, Testing, Set-up , Configuration, Training, support
• Service Delivery Management:
  • Coordinate the activities of third-party service providers and ensure adherence to SLAs to deliver the best and consistent service experience.
  • Design appropriate measures and strategies to align operational processes with service delivery to the customers
  • Support Products & Services delivery in line with Go-to-market strategy and implementation timelines.
• Project Support:
  • Responsible for MML project management and delivery within agreed specifications.
  • Develop best practices and tools to manage Mobile Money projects.
  • Implement effective and efficient proactive Risk Management Processes for all projects.
• Operations Support:
  • Oversee and direct operational activities within the unit to ensure efficiency.
  • Provide operational support / assistance to all MM partners / stakeholders.
  • Develop and manage operations policy and procedures and ensure adherence.
  • Manage Partner Bank relations and service support.
  • Develop processes to manage user accounts and accesses to the MM platform
  • Maintain knowledge on all regulatory issues and competitor business insights
  • Ensure regular updates of all user guides and training manuals
  • Manage customer records in line with regulatory requirements
  • Ensure effective system monitoring and implementation of system upgrades.
  • Develop and implement training programs to build capability for all Mobile Money internal and external stakeholders
  • Manage engagements with customers and provide service support.
  • Coordinate Mobile Money governance, audit and risk management activities.

Education:

• Minimum of a BSc. Degree in Computer Science, Business Administration, Social Science or other related professional qualifications.
• Relevant MSc or Postgraduate qualification will be an advantage.

Experience:

• Minimum of 8 years relevant experience in Mobile Financial services Industry, with at least 5 years in a managerial role.

Competencies

• Professional/Technical Competencies:
  • In-depth knowledge of the Mobile Financial Services Ecosystem
  • Business Risk Management
  • Stakeholder Management
  • Information systems management
  • System management / Administration
  • Financial acumen
  • Commercial acumen
  • Office suite and other related software applications

Behavioral Competencies

• Must live the MTN Values of:
  • Can Do; Integrity; leadership; Innovation; Relationships
  • Must exhibit the MTN Vital Behaviors of
  • Complete Candor, Complete Accountability, Active Collaboration & Get it done.

go to method of application »

About The Job

Job Summary

• Responsible for defining and executing MML’s fintech commercial strategy including an outreach and go-to-market strategy, customer experience strategy across all touch points and the day-to-day operation of the Mobile Money Platform and ecosystem.

Job Context

• A Fintech/ Financial services Industry
• Multi regulated and multidimensional stakeholder management
• Environmental, social and governance prioritized.
• Partnerships and platform business at the core of business ambition
• Evolving industry
• Agile ways of working

Job Role

• Strategy:
  • Develop and execute commercial strategies aligned with the overarching business goals and in line with the Groupwide Fintech mandate to drive revenue growth and profitability.
  • Define and implement role-based strategy by developing and providing direction, structure, frameworks, models, plans and roadmaps in collaboration with the relevant stakeholders
  • Lead regular review of the functional strategy and roadmap to ensure its alignment with the changing dynamics of the internal
  • and external ecosystem.
  • Identify and pursue new business opportunities to grow market and value share.
  • Collaborate with cross functional teams to develop and implement product strategies that meet market and customer needs for growth.
  • Analyze market trends and customer insights to inform commercial strategy and decision making.
• Governance:
  • Lead MML wide transformation initiatives, elicit inputs from relevant stakeholders.
  • Lead the implementation of adequate risk mitigation and controls
  • Oversee evaluation baseline of Service Level Agreements (SLAs) and KPIs
  • Provide relevant budget for internal projects.
  • Review proposal on change initiatives SLA, policies and procedures and oversee execution of the same.
• Budget:
  • Manage function’s budgets in line with business objectives.
  • Manage project initiative budgets in line with business objectives.
  • Ensure that the cost of operations is reduced, in line with a least cost operating strategy stemming from the business drivers.
• Operational Delivery:
  • Monitor and align the direction, strategy and results of the Commercial Operations Vertical, collectively and as individual work areas in the function, ensuring that the Fintech guidelines are duly complied with
  • Manage relationships with key clients and partners, ensuring customer satisfaction, vale and retention.
  • Custodian for MML specific commercial value propositions, services, and channels
  • Lead and drive an integrated solution development and problem-solving philosophy across the function.
  • Monitor true-value metrics to measure the impact and benefit of the function to MML. Drive continuous improvement across all verticals.
  • Oversee implementation of policies, procedures and guidelines set forth by Fintech Commercial team and ensure compliance with the same.
  • Lead, control and establish governance to manage the consolidated MML Commercial Operations strategy, budgets and financials.
• Business Development:
  • Build & maintain strategic alliances with key corporate bodies, SMEs and Government for business growth & performance.
  • Ensure regular engagement and monitoring of Partner Banks to build relationships aimed at increasing Fintech growth.
  • Tap industry trends and identify emerging channels, develop strategies and oversee implementation.
• Fintech Commercial:
  • Monitor design and execution of all marketing & branding activities (including CVM campaigns) and ensure that they are aligned with Fintech guidelines
  • Provide inputs into the development of route to market plans and provide the needed logistics for efficient execution
  • Oversee implementation of Commercial initiatives/promotions to drive subscriber activities, agent & merchant growth
  • Plan and get budget approval for Commercial and timely source for logistics/infrastructure
  • Plan and prepare work schedules according to budget and workload.
  • Provide timely and accurate reports and recommendations for the improvement of work processes with regards to Commercial
  • Oversee management of and support provided to merchants, agents throughout the lifecycle, right from contracting & onboarding, to training, performance monitoring, pay out and offboarding
  • Establish and ensure that appropriate control systems required for the effective operations of the department are in place
  • Other duties, as assigned

Education:

• Minimum of a a postgraduate qualification in business or a related field.
• Certified Professional - Commercial and/or Finance discipline

Experience:

• Minimum of 8 years of strategic commercial experience. Fintech, Banking and Financial, technology, Fintech Consulting preferred.
• Proven track record of developing and executing successful commercial strategies that drive growth and profitability.
• Strong analytical and problem-solving skills.

Competencies

• Professional/Technical Competencies:
  • Commercial (CLM, Billing & Reconciliation, Float Management, Agent/Merchant lifecycle management, route to market)
  • Business Development (sales strategy & planning, sales forecasting, channel management, analytics & reporting)
  • CVM (data mining, customer profiling, cross/up-sell, campaign & promotion management, value model development, loyalty & churn management)
  • Pricing (Pricing model and building solid business case)
  • Brand & Marketing (Trade marketing, ATL/BTL/TTL marketing, digital & social media marketing, brand management, advertising, content writing)
  • Data analytics
  • Customer Relationship management
  • Financial Acumen

Behavioral Competencies

• Must live the MTN Values of:
  • Can Do; Integrity; leadership; Innovation; Relationships
  • Must exhibit the MTN Vital Behaviors of
  • Complete Candor, Complete Accountability, Active Collaboration & Get it done.

go to method of application »

About The Job

Job Summary

• Responsible for developing, monitoring, and managing an effective Risk and Compliance environment. 
• This includes an effective Anti-money Laundering and Counter Financing Terrorism (AML/CFT) Compliance program and strategy across Mobile Money Limited (MML).

Job Context

• A Fintech/ Financial services Industry
• Multi regulated and multidimensional stakeholder management
• Environmental, social and governance prioritized.
• Partnerships and platform business at the core of business ambition
• Evolving industry
• Agile ways of working

Job Role & Responsibilities

• Strategy Development and Implementation:
  • Develop and execute functional strategy aligned with MML strategy in collaboration with the leadership of MML
  • Ensure effective implementation of the functional strategy by means of providing direction, structure, frameworks, models, plans and roadmaps
  • Oversee regular review of the functional strategy and roadmap, in collaboration with the MML leadership, to ensure its alignment with the changing dynamics of the internal and external ecosystem.
• Governance:
  • Responsible for leadership in all aspects of risk which includes embedding of a proactive risk culture and risk capability building/awareness at all levels within MML
  • Ensure strong governance cadence are in place across all key areas of the business
  • Drive MML wide transformation initiatives, elicit inputs from relevant parties
  • Ensure adequate risk mitigation and controls are in place within the operating environment and other dependent ecosystems.
  • Perform evaluation baseline of Service Level Agreements (SLAs) and KPIs for key support services and systems
  • Dedicate relevant budget for internal projects, aligned to the relevant governance requirements
  • Drive preparation of proposal on change initiatives SLA, policies, and procedures
  • Monitor performance and alignment with overall MML strategy
• Reporting:
  • Ensure the relevant internal and external reporting requirements are met and provide the relevant insights for decision making. 
  • Report on an ad hoc basis on specific projects, as required
• Budgets:
  • Manage function’s budgets in line with business objectives
  • Manage project initiative budgets in line with business objectives
  • Ensure that the cost of operations is reduced, in line with a least cost operating strategy stemming from business drivers.
• Operational Delivery:
  • Monitor and align the direction, strategy, and results of the Ethics, Risk & Compliance Vertical, collectively and as individual work areas in the MML, ensuring that the Group guidelines are duly complied with
  • Lead and deploy an integrated solution development and problem-solving philosophy across the function
  • Implement and oversee execution of policies, procedures and guidelines as per regulation and business practice
  • Implement governance to manage the consolidated MML Ethics, Risk and Compliance strategy, budgets and financials.
  • Oversee implementation of the Risk management Framework in the MML to effectively manage all risk exposures (opportunity, hazard, uncertainty etc.) that pose an internal or external threat (political, economic, financial, market, international) to the business, its people and assets
  • Monitor compliance to effectively manage compliance to all applicable laws and regulations and a common set of policies and procedures
  • Build a risk-aware culture in the MML by providing ongoing education and raising awareness
  • Oversee the MML Ethics Management program to ensure that the company conducts business in an ethical and socially responsible manner
  • Lead development and execution of AML/CTF and Compliance initiatives and programs to comply with the legal, regulatory and licensing requirements
  • Lead interactions with in-country bank/s and business and report on all issues relating to money laundering and terrorist financing
  • Have oversight of business operations and ensure full adherence to financial process for reconciliation and settlements
  • Provide recommendations to enhance the company's Risk and Compliance Management's road-map, policy, Framework, methodology and system
  • Oversee execution of and monitor results from periodic business resilience testing to ensure that the business continuity is protected from all external and/or internal disruptions
  • Additionally, monitor regular reviews and updates of business continuity and disaster recovery plans, such that they cover a wide array of business disruption risks
  • Lead identification and resolution of all fraud risks, ensuring that the fraud related incidents are duly recorded and reported. 
  • Additionally, support the BankTech product segment with specialized fraud prevention & reporting techniques.
  • Keep up to date on impact of potential changes driven by the local regulators, industry, marketplace, and/or legal environment
  • Other tasks and duties, as assigned.

Education:

• Minimum of a a postgraduate qualification in a related field.
• Certified Risk Professional (ISO 27005 Risk management certification)

Experience:

• Minimum of 8 years of strategic risk experience. Fintech, Banking and Financial, technology, Fintech Consulting preferred.
• Emerging markets and multicultural exposure advantageous
• Proven strategic ethics, AML CFT, fraud, regulatory and compliance management experience

Competencies

• Professional/Technical Competencies:
  • Risk Management (Knowledge of ISO31000 risk management principles, Knowledge of Corporate regulatory environment, Fintech risk environment, Financial, Technology & Operational risk, Business Continuity Management, ethics management)
  • Compliance (AML/ CTF laws knowledge, Suspicious Transactions Analysis, Risk Scenario Mapping, Process Compliance, Audit Sampling & Analysis)
  • Fraud Management (Fraud Analysis, Fraud Investigation, Financial data analysis, Fraud systems & tools)

Stakeholder Management:

• Data handling & analysis
• Audit sampling & analyses

Behavioral Competencies

• Must live the MTN Values of:
  • Can Do; Integrity; leadership; Innovation; Relationships
  • Must exhibit the MTN Vital Behaviors of
  • Complete Candor, Complete Accountability, Active Collaboration & Get it done.

go to method of application »

About The Job

Job Summary

• Responsible for ensuring operational and service delivery excellence within MobileMoney Limited (MML) and on the part of internal and external MML partners. 
• As well as oversee product specification & design, project management, records management, training and capacity building for all Mobile Money stakeholders.

Job Context

• A Fintech/ Financial services Industry
• Multi regulated and multidimensional stakeholder management
• Environmental, social and governance prioritized.
• Partnerships and platform business at the core of business ambition
• Evolving industry
• Agile ways of working

Job Role & Responsibilities

• Development of Products & Services:
  • Responsible for leading product specification development and design.
  • Responsible for coordinating cross functional teams for the successful introduction of new products.
  • Work collaboratively with commercial teams to define product requirements
  • Ensure successful launch of new features; Processes, Testing, Set-up , Configuration, Training, support
• Service Delivery Management:
  • Coordinate the activities of third-party service providers and ensure adherence to SLAs to deliver the best and consistent service experience.
  • Design appropriate measures and strategies to align operational processes with service delivery to the customers
  • Support Products & Services delivery in line with Go-to-market strategy and implementation timelines.
• Project Support:
  • Responsible for MML project management and delivery within agreed specifications.
  • Develop best practices and tools to manage Mobile Money projects.
  • Implement effective and efficient proactive Risk Management Processes for all projects.
• Operations Support:
  • Oversee and direct operational activities within the unit to ensure efficiency.
  • Provide operational support / assistance to all MM partners / stakeholders.
  • Develop and manage operations policy and procedures and ensure adherence.
  • Manage Partner Bank relations and service support.
  • Develop processes to manage user accounts and accesses to the MM platform
  • Maintain knowledge on all regulatory issues and competitor business insights
  • Ensure regular updates of all user guides and training manuals
  • Manage customer records in line with regulatory requirements
  • Ensure effective system monitoring and implementation of system upgrades.
  • Develop and implement training programs to build capability for all Mobile Money internal and external stakeholders
  • Manage engagements with customers and provide service support.
  • Coordinate Mobile Money governance, audit and risk management activities.

Education:

• Minimum of a BSc. Degree in Computer Science, Business Administration, Social Science or other related professional qualifications.
• Relevant MSc or Postgraduate qualification will be an advantage.

Experience:

• Minimum of 8 years relevant experience in Mobile Financial services Industry, with at least 5 years in a managerial role.

Competencies

• Professional/Technical Competencies:
  • In-depth knowledge of the Mobile Financial Services Ecosystem
  • Business Risk Management
  • Stakeholder Management
  • Information systems management
  • System management / Administration
  • Financial acumen
  • Commercial acumen
  • Office suite and other related software applications

Behavioral Competencies

• Must live the MTN Values of:
  • Can Do; Integrity; leadership; Innovation; Relationships
  • Must exhibit the MTN Vital Behaviors of
  • Complete Candor, Complete Accountability, Active Collaboration & Get it done.