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  • Posted: Apr 12, 2023
    Deadline: Apr 24, 2023
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    MTN is a leading emerging market operator, connecting subscribers in 22 countries in Africa, Asia and the Middle East. The MTN Group is listed on the JSE Securities Exchange in South Africa under the share code: MTN. As of 30 June 2013, MTN recorded 201.5 million subscribers across its operations in Afghanistan, Benin, Botswana, Cameroon, Cote dIvoire, Cy...
    Read more about this company

     

    Controller, AML & Fraud

    About The Job

    Job Summary:

    • Responsible for ensuring operational and service delivery excellence within MobileMoney Limited (MML) and on the part of internal and external MML partners. 
    • As well as oversee product specification & design, project management, records management, training and capacity building for all Mobile Money stakeholders.

    Job Context

    • A Fintech/ Financial services Industry
    • Multi regulated and multidimensional stakeholder management
    • Environmental, social and governance prioritized.
    • Partnerships and platform business at the core of business ambition
    • Evolving industry
    • Agile ways of working

    Job Role & Responsibilities

    • Development of Products & Services:
      • Responsible for leading product specification development and design.
      • Responsible for coordinating cross functional teams for the successful introduction of new products.
      • Work collaboratively with commercial teams to define product requirements
      • Ensure successful launch of new features; Processes, Testing, Set-up , Configuration, Training, support
    • Service Delivery Management:
      • Coordinate the activities of third-party service providers and ensure adherence to SLAs to deliver the best and consistent service experience.
      • Design appropriate measures and strategies to align operational processes with service delivery to the customers
      • Support Products & Services delivery in line with Go-to-market strategy and implementation timelines.
    • Project Support:
      • Responsible for MML project management and delivery within agreed specifications.
      • Develop best practices and tools to manage Mobile Money projects.
      • Implement effective and efficient proactive Risk Management Processes for all projects.
    • Operations Support:
      • Oversee and direct operational activities within the unit to ensure efficiency.
      • Provide operational support / assistance to all MM partners / stakeholders.
      • Develop and manage operations policy and procedures and ensure adherence.
      • Manage Partner Bank relations and service support.
      • Develop processes to manage user accounts and accesses to the MM platform
      • Maintain knowledge on all regulatory issues and competitor business insights
      • Ensure regular updates of all user guides and training manuals
      • Manage customer records in line with regulatory requirements
      • Ensure effective system monitoring and implementation of system upgrades.
      • Develop and implement training programs to build capability for all Mobile Money internal and external stakeholders
      • Manage engagements with customers and provide service support.
      • Coordinate Mobile Money governance, audit and risk management activities.

    Education:

    • Minimum of a BSc. Degree in Computer Science, Business Administration, Social Science or other related professional qualifications.
    • Relevant MSc or Postgraduate qualification will be an advantage.

    Experience:

    • Minimum of 8 years relevant experience in Mobile Financial services Industry, with at least 5 years in a managerial role.

    Competencies

    • Professional/Technical Competencies:
      • In-depth knowledge of the Mobile Financial Services Ecosystem
      • Business Risk Management
      • Stakeholder Management
      • Information systems management
      • System management / Administration
      • Financial acumen
      • Commercial acumen
      • Office suite and other related software applications

    Behavioral Competencies

    • Must live the MTN Values of:
      • Can Do; Integrity; leadership; Innovation; Relationships
      • Must exhibit the MTN Vital Behaviors of
      • Complete Candor, Complete Accountability, Active Collaboration & Get it done.

    Method of Application

    • Qualified applicants should indicate vacancy number Ref no MMLSM007 as the email subject and ensure that CVs are saved in their names.
    • Applications without the subject and CVs saved in their names will automatically be disqualified.
    • Interested and qualified applicants should send their Curriculum Vitae to: [email protected]
    • Only shortlisted applicants will be contacted.
    Send your application to [email protected]

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