Job Openings at Savannah Healthcare

Purpose of the Job:

• The job holder will be responsible for overseeing the daily operations of the Town Clinic, ensuring quality service delivery, efficient management of staff and resources, and the achievement of business growth objectives. They will also drive client satisfaction, compliance, and profitability.

Summary of Duties and Responsibilities:

• Overseeing the clinic’s day-to-day operations and ensuring smooth service delivery across departments.
• Supervising, mentoring, and appraising staff to ensure optimal performance and adherence to policies.
• Developing and implementing strategies to improve operational efficiency, patient flow, and customer service.
• Managing clinic budgets, financial reporting, and cost control to ensure profitability.
• Leading marketing and outreach initiatives to drive clinic visibility and business growth.
• Handling client relations, resolving complaints, and ensuring high levels of patient satisfaction.
• Liaising with insurance companies, corporate partners, suppliers, and relevant stakeholders.
• Ensuring regulatory compliance with health and safety standards, licensing, and professional guidelines.
• Overseeing procurement, inventory control, and facility maintenance.
• Preparing performance reports and presenting them to the hospital’s senior management.
• Supporting clinical teams in managing workload, patient admissions, and workflow planning.
• Coordinating internal audits, quality assurance, and continuous improvement efforts.

Minimum Qualifications:

• Bachelor’s degree in Healthcare Management, Business Administration, or a related field. A diploma with significant experience may be considered.
• Minimum 3 years of experience in a similar role, preferably in a healthcare facility.
• Strong leadership, organizational, and decision-making skills.
• Good knowledge of clinic operations, insurance procedures, and healthcare regulations.
• Excellent communication and interpersonal skills.
• Proficiency in MS Office and familiarity with Health Management Information Systems (HMIS).
• Ability to multitask and work under pressure.
• High integrity, professionalism, and accountability.

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Purpose of the Job:

• The job holder will be responsible for overseeing nursing operations at the Upperhill branch. This includes ensuring quality patient care, coordinating nursing staff, maintaining clinical standards, and ensuring compliance with all medical regulations. The Nurse In-Charge will play a key leadership role in promoting patient safety, staff development, and efficient clinical workflows.

Summary of Duties and Responsibilities:

• Leading and supervising the nursing team to ensure high-quality, compassionate, and safe patient care.
• Managing the day-to-day clinical operations and nursing workflows within the facility.
• Developing staff schedules, allocating duties, and ensuring adequate staffing at all times.
• Overseeing patient triage, assessment, and care planning to meet clinical standards.
• Providing mentorship, performance evaluations, and continuous training to nursing staff.
• Monitoring patient outcomes and participating in quality improvement initiatives.
• Ensuring timely documentation and accurate entry of patient information in the Health Management Information System (HMIS).
• Managing emergency situations, ensuring rapid response and coordination with doctors.
• Ensuring proper inventory of medical supplies and pharmaceuticals in the nursing unit.
• Upholding infection prevention and control protocols across all clinical areas.
• Handling client feedback and resolving patient-related concerns professionally.
• Liaising with other departments (pharmacy, lab, doctors) for seamless service delivery.
• Ensuring compliance with nursing council standards, licensing, and regulatory requirements.

Minimum Qualifications:

• Diploma or Degree in Nursing from a recognized institution.
• Valid license and retention from the Nursing Council of Kenya.
• At least 4 years’ nursing experience, with 2 years in a supervisory or senior role.
• Good understanding of HMIS and clinical documentation standards.
• Strong leadership, organizational, and decision-making skills.
• Excellent communication and interpersonal skills.
• Compassionate, ethical, and committed to delivering patient-centered care.
• Ability to manage staff, resolve conflicts, and maintain a positive team culture.
• Up-to-date knowledge of nursing best practices and protocols.

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Purpose of the Job:

• The job holder will be responsible for accurate billing, cash handling, and financial transactions at the pharmacy. They will ensure a seamless customer experience by efficiently managing point-of-sale operations, maintaining records, and supporting inventory processes while upholding the integrity of financial procedures.

Summary of Duties and Responsibilities:

• Receiving payments (cash, M-Pesa, card, insurance) from customers and issuing accurate receipts.
• Generating and processing invoices for pharmacy sales through the Hospital Management Information System (HMIS).
• Verifying prescriptions and confirming product details before billing.
• Ensuring correct pricing, discounts, and insurance approvals are applied to all sales.
• Balancing the cash register daily and preparing cash reports at the end of each shift.
• Reconciling daily transactions with system-generated reports.
• Assisting in stock-level monitoring and alerting the pharmacist on fast-moving or low-stock items.
• Maintaining a clean and organized cashier station, promoting a welcoming and professional environment.
• Addressing and resolving basic customer inquiries or escalating them where necessary.
• Supporting the pharmacy team during stock-taking and internal audits.
• Following all company procedures regarding cash handling and financial compliance.
• Maintaining confidentiality of all customer and transaction information.

Minimum Qualifications:

• Diploma or Certificate in Accounting, Finance, Business Administration, or a related field.
• At least 2 years’ experience in a similar role within a busy pharmacy, clinic, or hospital setup.
• Basic knowledge of pharmaceutical products and prescription formats is an added advantage.
• Proficiency in using billing systems and HMIS platforms.
• Strong numeracy and attention to detail.
• Excellent communication and customer service skills.
• High level of integrity and accountability.
• Ability to work under pressure with minimal supervision.
• Good organizational and multitasking skills

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Purpose of the Job:

• The job holder will be responsible for identifying growth opportunities, building strategic partnerships, expanding the hospital’s client base (both corporate and individual), and developing marketing initiatives to boost revenue and brand visibility. The BDM will work closely with clinical and administrative teams to ensure alignment between business goals and service delivery.

Summary of Duties and Responsibilities:

• Developing and executing business growth strategies to attract and retain clients.
• Identifying new market segments, partnership opportunities, and revenue streams.
• Managing and growing corporate accounts through excellent relationship management.
• Liaising with insurance providers, brokers, and corporates to ensure smooth service delivery and business retention.
• Representing the hospital in events, medical camps, and outreach programs to enhance visibility and attract clients.
• Leading marketing initiatives including digital marketing, brand campaigns, promotions, and content development.
• Preparing business proposals, pitch presentations, and reports for senior management.
• Conducting market research and competitor analysis to inform decision-making.
• Tracking business performance, setting KPIs, and preparing regular reports and forecasts.
• Working collaboratively with clinical, finance, and reception teams to ensure a seamless client experience.
• Leading client onboarding and service orientation for new corporate or walk-in clients.
• Ensuring all business development practices comply with healthcare regulations and hospital policies.

Minimum Qualifications:

• Bachelor’s degree in Marketing, Business Administration, Healthcare Management, or a related field.
• At least 3 years of proven experience in business development, preferably in a hospital or healthcare environment.
• Excellent communication, negotiation, and interpersonal skills.
• Strong understanding of medical insurance systems and healthcare client management.
• Proficiency in digital marketing tools and CRM systems.
• Strong analytical, planning, and organizational skills.
• Proactive, self-motivated, and goal-oriented with a track record of achieving targets.
• Professional demeanor, integrity, and a passion for client service.