Jobs Career Advice Signup
X

Send this job to a friend

X

Did you notice an error or suspect this job is scam? Tell us.

  • Posted: Jul 22, 2019
    Deadline: Not specified
    • @gmail.com
    • @yahoo.com
    • @outlook.com
  • Want to get a job fast? Signup and complete your profile on MyJobMag. Employers will find you 4x faster with a complete profile. You can download your completed profile anytime

    World Vision is a global relief, development and advocacy organization dedicated to working with children,families and communities to overcome poverty and injustice.World Vision serves all people regardless of religion,race,ethnicity,or gender.


    Read more about this company

     

    Global Customer Relationship Management Assistant

    Job Description

     

    Technical CRM Support (Level 1):

    • Responsible for supporting all of the services with basic level of expertise (either GC/GPO, GEMS, General Customer Support, MDM (including coding), or any new service assigned to the BSD team)
    • BSD internal Level 1 support—
    • Responsible for supporting external Level I, and out of scope request attending internal and external clients and securing optimal services are provided.

    General Support of BSD Processes and Services:

    • Support all other BSD services (current or new) with basic (Level 2) and/or CRM Assistant level (Level 1) expertise support. That is all other services that the BSD provides to the customers, besides the process or process where basic
    • level of expertise is performed. E.g. GC/GP, GEMS, General Customer Support, MDM (included coding), or any new service assigned to the BSD team.

    Operational SLA Compliance, Reporting and Metrics:

    • Comply with the operational SLA s agreed with the customer to achieve: process, team and individual performance. Achieving and/or exceeding the KPIs defined via SLA.
    • Metrics and Indicators - Ensure that customer expectations in regards to performance, meeting defined metrics/benchmarks, standards and processes are followed to provide effective customer service and meet requirements.

    C-SAT (Customer Satisfaction )and NPS (Net Promoter Score):

    • Comply with the goal agreed within the SS to achieve, the process, team and individual performance on customer satisfaction and net promoter score.

    Project Support and AD-hoc Duties:

    • Provide support for out of scope services - Project manage and develop solutions and recommendations for out of services like new projects assigned, new processes transitioned that require BSD service, non-recurrent customers’ requests, specific data uploads, requested by a third party, and others that may arise and not limited to the examples mentioned here.

    Requirement/Skills

    • Bachelor’s/College Degree or Technical or University qualification in administration, customer service, industrial engineering, operations, project management, or related field.
    • 2 years’ experience or equivalent work experience. College degree preferred.
    • Technologically savvy.
    • Good analytical thinking.
    • Good relationship building skill set, both internal and with internal customers.
    • Experience with ERPs and CRMs or related tools.
    • Experience with specific processes relevant to WV Operations and NGOs recommended.
    • Strong presentation abilities and impact while addressing the customers with service information, reports, and other relevant data.
    • Yellow belt certification desired.
    • Customer Service techniques and protocols.
    • Full command of English language (written and spoken).
    • Desirable: Spanish, French, or Portuguese (written and spoken).

    Preferred Skills, Knowledge and Experience:

    • Listening skills and service orientation.
    • Decision making skills.
    • Communication skills.
    • Negotiation techniques.
    • Conflict resolution.
    • Time management and organizational skills, deadline focused with strong attention to detail and accuracy.
    • Self-directed with the ability to work independently, but also to coordinate and consult effectively as part of a team, and escalate when needed.
    • Ability to work remotely.
    • Customer Service
    • WV processes
    • P2P Process
    • Knowledge of WVI desirable
    • Policy and procedure
    • Finance knowledge
    • System knowledge
    • Product knowledge
    • Cross-cultural sensitivity
    • Data management
    • Contact centres, customer relationship management, business analytics, shared services centres, training, procurement, customer service.

    Work Environment/Travel:

    • The position requires ability and willingness to travel domestically and internationally up to 10% of the time.

    go to method of application »

    Senior Director – Water, Sanitation and Hygiene (WASH)

    Job Description

    Set Strategic Priorities:

    • Ensures quality WASH programming that is equitable and sustainable.
    • Develops annual WASH Business Plans with the Regional WASH Directors, Support Offices and National teams.
    • Ensures integration of WV distinctives and ethos in WASH implementation.
    • Ensures alignment of WASH programming with global sector approaches and project models.
    • Ensures overall compliance with WVI Partnership standards and industry standards.
    • Oversees the quality and coverage of WASH programming.
    • Champions cross-sector collaboration for integration of WASH programming with other sectors.
    • Provides leadership and mentoring for WASH field teams, and supports the WASH Capacity Building Plan.

    Provide Operational Accountability:

    • Ensure accountability of national and regional portfolios to deliver WASH outcomes as defined in Business Plans.
    • Ensure donor promises are met or exceeded.
    • Measure extent to which resourcing opportunities meet WASH operations needs and impact child well-being.
    • Ensure high quality technical support is provided to National Offices on the development of Technical Approach and Technical Programs to address WASH needs.
    • Ensure effective implementation of 14-Country Response Plan recommendations in WASH programming.
    • Ensure effective monitoring and evaluation of WASH programming, evidence-building for new initiatives where needed, and learning and sharing for quality improvement.

    Internal and External Engagement:

    • Maintains effective and strategic relationships with Regional Office WASH Managers, WASH Sector Lead, and major WASH Support Offices to assure WASH service quality and meet donor expectations.
    • Assures quality programming and evidence of impact in WASH field operations to position WV as the NGO of choice with potential and key partners, donors and stakeholders.
    • Championing WASH campaigns and resource acquisition in the field.
    • Champion the annual/biannual WASH Forum to celebrate impact and innovation in WASH and to leverage funding opportunities with donors and partners.
    • Participates in high level international and regional meetings, forums and conferences as required.
    • Collaborates with Faith and Development actors internally and externally as we seek to integrate faith into all our programming.

    Build Capacities:

    • Determines the technical capacity needs for the Field WASH teams.
    • Builds capability of the Field WASH professionals and community of practice.
    • Builds understanding of current footprint and identify opportunities for further growth and impact.
    • Promotes a culture of innovation, collaboration and continuous improvement.
    • Collaborate with WVI Partnership sector leads to ensure WASH lessons are documented and disseminated.
    • Collaborate with Partnership sector leaders on the development and implementation of Project Models

    Requirement/Skills

    • Master’s degree required in international relief and development, behavior change, engineering or business, plus related professional work experience.
    • Excellent in written reporting and in verbal communication in English.
    • Strong experience and proven skills in leading a team of technical professionals.
    • Leader with minimum 10 years’ experience designing and leading WASH programming in the developing world.
    • In-depth knowledge/expertise in WASH programming including evidence based best practices.
    • Strong relational and networking skills, demonstrated ability to supervise teams, and significant experience engaging with donors and fundraisers.

    Preferred:

    • Strong experience working with and managing large grant portfolios for foundations, bilateral and multilateral donors.
    • Strong experience and proven skills in working effectively across cultures to advance priorities and achieve change, in situations without direct authority.
    • Strong experience and proven skills in external engagement that contributes to change in policy and practice and builds WVs reputation as a leader in the industry.
    • Strong experience developing strategy and policy in large organization.
    • Experience in working with faith, faith actors and faith related issues in development.
    • Fluency in a relevant second language (Spanish or French) is desirable.

    go to method of application »

    Accounts Payable Clerk

    Job Description

    Invoice Processing:

    • Responsible for processing of supplier invoices in accordance with global standards and procedures and “Follow-the-Sun Strategy”.
    • Ensure that retentions, down payments, taxes are recorded ( if applicable).
    • Submit invoice for “by-pass” on a timely manner.
    • Ensure invoice log sheets are constantly updated to keep track of balance sheet accounts.

    Communications:

    • Inform customers for rejected/deleted invoices immediately via email after processing.
    • Assist internal and external Customers in P2P AP related concerns.

    Internal Control:

    • Check down payment (170 Accounts) if applicable before creating an invoice.
    • Support in the execution of internal control procedures Per FFM.
    • Assist during audit ( if required).

    Others:

    • Comply with Organizational policies and procedures.
    • Prepare report.
    • Support in providing data to AP Analysts for the preparation of weekly report.
    • Perform other tasks as assigned by immediate Supervisor.

    Preferred Skills, Knowledge and Experience:

    • Bachelor´s Degree, preferably in Accounting or Finance.
    • At least one year work experience.
    • Experienced in interfacing with business customers in defining procurement service requirements or procurement/accounting information.
    • Broad based experience in accounting and financial systems.
    • Ability to work in a time sensitive environment.
    • Experience in interfacing with business customers in resolving payment issues.
    • Knowledge of WV’s policy and procedure in the area of finance, systems and products.

    Method of Application

    Learn how to get a job in any industry you want. Read 72 Hours to The Job You Love

  • Send your application

Back To Home

Career Advice

View All Career Advice

Subscribe to Job Alert

 

Join our happy subscribers

This website uses cookies to improve your experience. By using this site you agree to the storing of cookies on your device to enhance navigation, analyze site usage, and assist in our marketing efforts. To learn more, see our Cookie Policy. Accept and Close
 
 
 
Send your application through

Yahoomail Gmail Hotmail