Job Openings at Zipline

About You And The Role

• This will be a role that exists on the Ghana Fulfillment Operations team with the primary goal of ensuring that we have support for our call center operations across the country and take up other Fulfillment Operations responsibilities. 
• This will be a support role that would report to the fulfillment operations lead at the designated distribution center that will host the role. 

What You'll Do?

• Manage call center operations, including receiving inbound calls, handling customer complaints, and managing customer expectations across distribution centers during on-call periods or after hours. 
• Ensure that all key information gathered during the shift is documented properly and handed over to the next shift.
• Handling all other inventory-related work assigned during the shift and seeing to its completion.
• Any other responsibilities assigned by the Fulfillment operations lead.

What You'll Bring:

• Strong communication skills
• Strong interpersonal skills
• Ability to work well within a team environment
• Experience in the use of basic IT tools
• Strong attention to detail and ability to multi-task
• Willingness to learn in a fast-paced environment

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About You And The Role

• Do you enjoy taking full ownership of the projects you work on, whatever it takes, from supply chain mapping to stakeholder engagement?
• Do you enjoy building true working partnerships? And working with stakeholders to imagine how Zipline's drone delivery service can help meet their needs and have transformative health outcomes?
• Do you enjoy working with our partners internally to help make sure that vision turns into tangible goals and real outcomes? 
• At Zipline your work is intended for the field, customers are counting on it today,  so there is no time for ambiguous communication or going slow. The team you'd be working with is a small and mighty group of individuals from around the world, all trying to build a nationally-integrated drone delivery service of medical products for healthcare providers and patients in Ghana. This role will require you to go above and beyond the job description and build a scalable foundation for customer success  in Ghana.

What You'll Do

• New Use Cases -- partnering with our GTM team to explore new use cases with existing & new customers.
• Client Success -- understanding the client needs and translate them into a strategy with concrete goals and measurable KPIs for achieve client success.
• Systems Integration Strategy -- owning strategy for how we integrate into the supply chain for maximizing impact and problem solving issues to ensure we best serve our customers and community.
• Program Implementation - Partner with stakeholders in our development partner organizations to ensure programs are being implemented effectively & everyone is in the loop.
• Client, Partner & Stakeholder Relationships -- build and maintain high trust relationships with client stakeholders across government sector, non-profit/foundations, and private sector 
• Creating and owning all formal communications of program progress and impact to our Clients and key stakeholders 

What You'll Bring:

• A knack for building new & managing existing stakeholder relationships in Ghana
• Experience implementing technical and complex projects with public and private stakeholders in the healthcare sector in Ghana.
• Global knowledge of rules, regulations and standard practices surrounding medical/pharmacy practices, pharmaceutical supply chain, and patient safety.
• Deep and practical knowledge of pharmaceutical supply chains in Ghana.
• Ability to think and communicate with a systems perspective.
• Strong visual, written & verbal communications skills with experience working on proposals, reports, and presentations.
• Ability to turn data points into compelling user insights and stories that you communicate in a simple and effective way to stakeholders.
• Ability to translate abstract client or stakeholder needs into tangible goals that Zipline's operations team can deliver on 
• An entrepreneurial mindset and are able to fully own the projects you are working on and create strategic vision. 
• A high aptitude for learning/growing technical skills.