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  • Posted: May 5, 2023
    Deadline: Not specified
  • Never pay for any CBT, test or assessment as part of any recruitment process. When in doubt, contact us

    Newmont is the world’s leading gold company and a producer of copper, silver, zinc and lead. The Company’s world-class portfolio of assets, prospects and talent is anchored in favorable mining jurisdictions in North America, South America, Australia and Africa.
    Read more about this company


    End User Support Analyst

    About The Job

    About This Role:

    • Responsible for reliable technology support for Users at a Newmont Africa regional or site operations.
    • This includes support of technology applications and infrastructure available via the desktop, on a mobile device or elsewhere at the site, and includes supporting outsourced technology services and technology vendors.

    In This Role You Will:

    • Site Technology Support Team Member:
      • Manage user requests and provide approved service in a timely manner.
      • Plan and manage technology inventory and assets.
      • Manage queue of work via electronic ticketing system, performing tasks in support of daily technology operations, aligned with response time, quality, and customer satisfaction performance measures.
      • Perform technology defect diagnosis on hardware, network and software systems, on mobile or fixed devices, provides input to the resolution, and document solutions for future reference.
      • Contribute to the smooth running of technology facilities at site, including but not limited to, printers, scanners, audio visual equipment, on-site video systems, electronic displays and meeting room equipment.
      • Work with other Technology Teams as directed, such as regional/global network / Infrastructure teams to ensure the regional voice & data network, server, storage and end-user environments at site are effectively maintained and supported.
      • Communicate effectively with customers, stakeholders and service providers to deliver on technology requirements.
      • Support vendors to maintain site stability.
      • Provide appropriate identification, tracking, escalation, and communication for regional or site issues they are responsible for in service delivery.
      • Support troubleshooting in areas of server, storage, server room/data center support, networking and telephony support after business hours.
      • Contribute to the record-keeping of site technology related assets.
    • Safety and Compliance:
      • Comply with Newmont security and technology standards in the delivery of service.
      • Support site personnel to document and understand operating procedures when new initiatives and projects are introduced on site.
      • Participate in safety meetings, staff meetings and safety inspections.
      • Become familiar with and adheres to Newmont's Health, Safety Security and Environment policies, standards and procedures.
      • Participate in the completion and resolution of all technology compliance and general control related activities for the team.
      • Consistently demonstrate safe work practices.
      • Participate in audit finding actions for the Support Team on site.
      • Comply with Newmont's goals and values.

    Your Training, Skills & Experience Checklist

    Formal Qualification (including Professional Registrations):

    • Technology related certification, or working towards a certification is a plus.


    • Minimum of 5 years’ working experience in services or technical support role with a mining company.
    • Ability to communicate effectively, both orally and in writing, with vendors, service providers, colleagues, clients and customers at all levels.

    Technical Skills:

    • Demonstrate strong verbal and written communication skills.
    • Broad knowledge of Information Technology Infrastructure Library (ITIL) processes.
    • Broad knowledge of diverse technology toolset and use of problem resolution forums.
    • A strong mix of business, functional, and technical skills.

    Behavioural Attributes:

    • Act professional and show respect.
    • Assertive and influential.
    • Customer focused.
    • High level of integrity and trustworthiness.
    • Maintain confidentiality at all times.
    • Reliable and independent.
    • Safety conscious.
    • Show initiative, be results-driven and be proactive.
    • Strong attention to detail and deliver high levels of accuracy.

    Working Conditions:

    • Position is located at the Ahafo South mine.
    • Office and field/mine site work as required, including working in open pit and/or underground operations.
    • Position may require travel to other domestic and international sites.
    • Position requires a Driver's License.
    • Flexible hours as required to accommodate site technology or project requirements.

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    Regional VP HR, Africa

    About The Job

    • Per the Minerals Commission regulations on Local content, this role is reserved for Ghanaians.

    About This Role:

    • The Regional Human Resources Vice President will partner with the regional senior leadership team and global HR group to progress HR initiatives to achieve the people vision of creating an environment where everyone belongs, thrives and is valued. 
    • This dynamic professional will lead a team of HR professionals and set the direction for HR in the region, providing leadership in people strategy and influencing the culture and performance of the organization through the establishment and execution of frameworks, policies, and best-practices. 
    • This role is also responsible for Camp Services (accommodation, transportation and meals for crew members) as well as Technical Training.
    • The REGIONAL HUMAN RESOURCES VICE PRESIDENT is a key contributor in delivering the business’s objectives and contributing to the long-term strategy of the Company. The successful candidate will provide vision and leadership across the function and be responsible for ensuring quality and timely HR delivery across the business.

    In This Role You Will:

    • Continue to advance the HR strategy aligned to Newmont’s priorities encompassing employee relations, industrial relations, total rewards organizational development and design, talent management, learning and development, inclusion & diversity, HRIS, and HR compliance.
    • Actively support the execution of the regional business plans through efficient processes in all areas of HR utilizing continuous improvement efforts, industry best practices, and technology.
    • Drive organizational change across the region and in alignment with desired culture shifts (collaboration, innovation, people development and an environment of transparency and openness); support integration of every site into the broader Newmont culture.
    • Continue to drive employee engagement and productivity across all levels, including professional, technical, and operations workforces; with an eye toward motivating and inspiring the next generation of diverse and inclusive leaders
    • Implement the workforce planning practices and criteria that ensures a robust and diverse talent pipeline of people who are fully capable of delivering position requirements and have sufficient growth potential to support succession and growth at all levels of the operation.
    • As a member of the regional leadership team, contribute to the definition and execution of the regional operational and growth strategies; including integration of new projects and operations.
    • As a member of the global HR leadership team, contribute to the overall HR strategy for the enterprise and ensure the regional and site perspective and requirements are considered and integrated.
    • Develop, evaluate, and implement new or improved strategies for the HR function at the regional and mine-site level, in alignment with corporate strategies, policies and procedures.
    • Using a practical approach, identify, initiate, and execute HR projects and programs that will have a long-term impact for the regional business ensuring proper stakeholdering, change management and sustainment.
    • Provide strategic direction, counsel, and partnership with the regional senior management team as it relates to HR initiatives. Assist with the long-term regional and Life of Mine work plans. Also provide HR perspective and coaching to regional team members.

    Your Training, Skills, & Experience Checklist:

    • The successful candidate will demonstrate integrity above reproach, have proven experience as an HR leader in an international organization with a sound technical background in all aspects of HR.  
    • Prior experience in best-in-class capital intensive, heavy industrial multinationals of similar size and complexity. 
    • The Regional Human Resources Vice President will bring unique ideas and be able to provide commercially astute insights, thoughtful conversation and measured strategic guidance

    Possess the following qualifications and experience:

    • Led country and/or regional HR administration of multi-site, multi-functional organizations, in partnership with senior leadership and in collaboration with corporate HR leaders.
    • Experience Designing and delivering an HR strategy for a region or business unit
    • Built and maintained good working relationships with executives, senior management, and asset leaders.
    • Be regarded as a trusted business advisor and partner.
    • Demonstrated agility and flexibility to manage unique regional considerations; display an elevated level of empathy and strong emotional intelligence and possess a reputation for sound business partnership and people leadership.
    • Built and maintained constructive relationships with labour unions, communities, and other external partners; with a proven reputation in managing conflict.
    • Track record of successfully delivering agreements and managing partnerships with unions. 
    • Regarded as an inspirational people leader.
    • Previously led and mentored highly effective HR teams within a matrixed managed organization.
    • Cultivates teamwork across functions and locations (global, regional, and corporate).
    • Partner as the primary contact for the head of the business, geography/division
    • Well-rounded business knowledge and strong business acumen, with the ability to contribute to the team beyond the HR function and identify risk across the region.
    • Be able to demonstrate a strong connection in terms of production, profit and loss, operating margins, and global and domestic business influences.
    • Developed and implemented short- and long-term HR strategies, policies, programs and initiatives with supporting infrastructure and resources including HRIS systems.
    • A proven record of accomplishment of aligning the HR strategy to the business resulting in improved organizational performance.

    Working conditions & location
    Where You Will Be Located:

    • The position is located at the Africa Regional office in Accra and will regularly travel nationally to the mine sites with some international travel to the Denver Head Office.
    • Extended and unexpected hours is the norm. 

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    Executive Assistant

    About The Job

    About This Role:

    • To provide executive office management, administrative and personal assistance service to the Regional Senior Vice President (RSVP) and other designated regional leadership team members by leading all office operations and key regional programs, to facilitate the achievement of the RSVP’s strategic objectives.

    In This Role You Will
    Office Operations Management:

    • Manage the diary commitments of the RSVP and other designated regional leadership team members, keeping the RSVP and others informed of all booked engagements and commitments. This includes the following: 
      • Managing and prioritizing matters that require their attention.
      • Following up on tasks and commitments of the RSVP and designated regional leadership team members, to guarantee that they attend to all decisions and resolutions agreed upon during meetings.
      • Maintaining the organizational calendar activities that affect the RSVP and the regional leadership team, such as engagements with direct reports, Town Hall meetings, Executive Leadership Team (ELT) visits to the region, monthly performance reviews, Africa Region Leadership Team (ARLT) meetings and events. 
    • Work closely with the Executive and Administrative Assistants globally to ensure that the logistics of the RSVP’s activities, travel and meetings are coordinated with appropriate handoffs and itineraries.
    • Collaborate with other Executive and Administrative Assistants regionally and globally regarding OPLT, Site Leadership Team (SLT) and GLT meetings, travel, and activities.
    • Plan, schedule, arrange, organize (including logistics) and coordinate appointments, conference calls, meetings (internal and external), events, functions, and other engagements, as and when required by the RSVP and designated regional leadership team members.
    • Prepare documentation, and presentations for meetings to confirm that the RSVP and ARLT are able to fulfil their mandates and duties. 
    • Coordinate local and international travel (flights, accommodation, car hire) and conferencing arrangements for the RSVP and designated regional leadership team members including:
      • Arranging trip files, and ensuring readiness of traveler (mobile technology, passport, visas). 
      • Getting travel / conferencing authorisation and confirming that payment is done.
      • Confirming travel and conference arrangements.
      • Coordinating regular meetings with service providers (travel agent, hospitality groups, car rental companies, conferencing venues).
      • Managing and updating travelers’ details with relevant service providers.
    • Coordinate local and international travel (flights, accommodation, car hire) and conferencing arrangements for members of the Executive Leadership Team visiting the region.
    • Screen, manage and direct all telephone calls and visitors for the office of the RSVP and direct them to the right person or office. 
    • Provide correct and reliable information in consultation with staff in the office and assist callers and visitors with general enquiries and queries.
    • Sort and route incoming and outgoing correspondence, documents, mail, and emails of the RSVP so that there is no backlog and items are prioritized.
    • Compile documents, letters, memos, emails, and design presentations as required by the RSVP. 
    • Prepare and distribute agendas, minutes, and documentation packs of meetings.

    Additional Responsibilites:

    • Provide office management services to guarantee that the office of the RSVP has all the necessary office policies, procedures, processes, and systems in place. This includes:
      • Developing office procedures and policies.
      • Documenting, implementing, and monitoring the operational policies and systems to guarantee the effective management of the office of the RSVP.
      • Managing office stationery and office supplies.
      • Supervising the implementation of new office systems.
      • Coordinate complex projects and assignments as and when requested.
      • Coordinate Cultural Heritage Management approvals from the various sites to corporate to aid in ensuring that the region is in compliance. 
    • Donations Committee Process Compliance Management:
      • Manage the Accra Donations Committee (regular) and COVID Donations process for compliance by overseeing that the meetings, on sponsorship requests received, are held regularly.
      • Required approvals are obtained.
      • Decisions made are timeously communicated, in writing, to the respective institutions.
      • Institutions with approved requests are set up on the Newmont system to facilitate payment.
      • Payments are made and acknowledged.
      • Donations are published for audit purposes.
    • Information Management and Management Reporting:
      • Proactively research, prepare and provide information on important trends, matters, projects, or programs related to the RSVP commitments.
      • Set up and maintain a database of reference materials including regional and global calendars, contact lists and documents.
      • Coordinate and handle all information requests for the office of the RSVP, including allocating and distributing them to appropriate people.
      • Develop and maintain a database of contacts, sources of information for easy access and reference purposes.
      • Advise RSVP on infrastructural improvements that can be made regarding information systems.
      • Prepare statistical and management reports in compliance with Newmont reporting timeframe and format.
      • Select or create applicable content and structure for reports.
      • Operate the planning, budgeting, and performance reporting systems.

    Additional Responsibilities:

    • Regional Management Budget and Cost Control:
      • Prepare the annual budget, including the forecast for all operational costs for the regional management cost center. 
      • Review and track costs against the budget.
      • Report deviations from the budget.
      • Prepare expense reports.
      • Generate requests for payment and code and enter data.
      • Recommend initiatives to manage expenses more effectively.
    • Staff Supervision:
      • Coordinate the activities of other administrative assistants supporting the regional management team members as appropriate.
      • Manage and direct administrative assistants and national service persons reporting into this role.
      • Prioritize and allocate tasks and responsibilities.
      • Check and control the quality of work outputs.
      • Provide on-the-job training, mentoring, and coaching.
      • Conduct the first level of performance appraisal.
      • Recommend any further relevant training courses and development actions.
      • Approve leave (first signature) and other benefits and allowances as required.
      • Enhance communication with staff through regular feedback, contact, meetings, and briefings. etc.

    Your Training, Skills & Experience Checklist:
    Formal Qualification (including Professional Registrations):

    • National diploma or relevant First degree in Office Administration, Business Administration, or related field.

    Additional Knowledge:

    • Advanced knowledge of the protocols, communication structures, policies, procedures, and practices of the office of an Executive / CEO / MD as well as the mining industry.
    • Knowledge of Government protocols and protocol management.


    • Between 8 and 10 years’ secretarial and administrative experience of which at least 5 years is in the capacity of a Personal Assistant, Executive Assistant or Office Manager for a CEO or MD of a medium to large multi-country company. 
    • Previous experience working for a Fortune 500 company will be an added advantage.

    Technical Skills:

    • Advanced administrative skills.
    • Advanced analytical and problem-solving skills.
    • Advanced communication (written and verbal) and interpersonal skills.
    • Advanced computer literacy skills - Microsoft Office (Word, Excel, PowerPoint, and Outlook).
    • Advanced events and project management and coordination skills.
    • Advanced information monitoring and management skills.
    • Advanced planning, organizing and prioritizing skills.
    • Coaching and mentoring skills.
    • Conflict management and influencing skills. 
    • Financial administration, analysis, and reporting skills.

    Behavioural Attributes:

    • Act professional and show respect.
    • Assertive and influential.
    • Customer focused.
    • High level of integrity and trustworthiness.
    • Maintain confidentiality at all times.
    • Reliable and independent.
    • Safety conscious.
    • Show initiative, be results driven and proactive.
    • Strong attention to detail and deliver high levels of accuracy.

    Working Conditions:

    • The position is located in Accra. The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform essential functions of this job.
    • This position may require travels.

    Method of Application

    Use the link(s) below to apply on company website.


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