Job Vacancies at Kempinski Hotel Gold Coast City

The incumbent in this position is responsible for cleaning guest rooms, corridors, floor public areas and pantries according to standards established by the hotel.

Main Responsibilities

• Clean assigned guest rooms according to standards established by the hotel.  It involves, but not limited to, making the bed, dusting the room and furniture, replenishing guest room and bath supplies, cleaning the bathroom, vacuuming the carpet.
• Whilst cleaning the room, verify that all is in proper condition and order of functioning and reports to Supervisor any items that need repair. 
• Clean corridors and floor public areas around guest rooms assigned.  Also maintain cleanliness of equipment and pantries.
• Keep informed of hotel product and service knowledge in order to answer guest questions. 
• Answer all guest questions / requests in a friendly and caring manner, take appropriate actions or if needed, refer the matters to the relevant persons to handle.  It may be providing information, giving an extra item such as a towel, etc.  
• Write down on their assignment sheets relevant information for record purposes and possible future inquiries.  At the end of shift, report special attention guest, unusual situations, incidents that need follow up, to ensure consistency and guest satisfaction.
• Verify the physical status of room and updates Order Taker of any discrepancies found.
• Report at once to Supervisor and Order Taker lost and found items and coordinates with Order Taker when to bring items down.
• Provide the turn down service to assigned guest rooms according to standards established by the hotel.  It involves, but not limited to, turning down the bed, replenishing guest room and bath supplies and cleaning the bathroom if necessary.  Help control guest and cleaning supplies to save costs.
• Clean assigned guest rooms, the late check out and late service required by guests, according to standards established by the hotel.  It involves, but not limited to, making the bed, dusting the room and furniture, replenishing guest room and bath supplies, cleaning the bathroom, vacuuming the carpet.
• Whilst cleaning the room, verify that all is in proper condition and order of functioning and report to Supervisor any items that need repair. 
• Clean corridors and floor public areas around guest rooms assigned.  Also maintain cleanliness of equipment and pantries.
• Keep informed of hotel products and services knowledge in order to answer guest questions. 
• Additional responsibilities and tasks can be added at any time according to the needs of the business and of the hotel.

Desired Skills and Qualifications

• Local Hire
• A minimum of SHS Certificate or equivalent
• Previous hotel-related experience beneficial
• English –oral skills are beneficial
• Attention to details
• Flexibility in terms of scheduling
• Physical ability to clean 13 rooms per day according to standards
• Physical ability to push and pull the room attendant cart
• Team player
• Reliable
• Tolerant and open minded
• Works well under pressure

go to method of application »

 Supervise the efficient and economical process of all guests and in-house/outside laundry or dry cleaning requirements. The job of Laundry Attendant is executed satisfactorily when, laundry & terry are cleaned, folded and stored in time and according to standard, linen & terry par stocks are well maintained., Hygiene standards are strictly monitored and followed., LQA(Leading Quality Assurance) audit results are 85% and above.

Job Responsibilities

• Operate laundry machinery such as washers, driers and ironers.
• Load articles into machinery and ensure correct cleaning agents & detergents.
• Sort dried articles according to type e.g. separate white cloth and colorful cloth.
• Fold, hang and place linen and terry in appropriate storage area.
• Sort/segregate and fold all items that need to be sorted/folded ensuring quality standards.
• Maintain the daily production report and submit to Supervisor at every end of the day.
• Clean the lint trap compartment of the Dryer Machine before starting the operation and as
• often as required.
• Ensure the cleanliness of the assigned machinery and equipment all the time.  Report to
• supervisor any unusual function of the equipment.
• Ensure cleanliness of entire laundry area all the time.
• Sort torn and stained articles for reporting purposes.
• Understand and strictly adhere to the Rules & Regulations established in the Employees
• Handbook and the Hotel’s policy on Fire, Hygiene, Health & Safety.
• Ensure that all potential and real hazards are reported and rectified immediately.
• Report for duty punctually wearing the correct uniform and name tag at all times.
• Perform any other duties as assigned to them by management.
• Additional responsibilities and tasks can be added at any time according to the needs of the business and of the hotel.

Desired Skills and Qualifications

• High School Certificate or its equivalent 
• Previous hotel-related experience beneficial
• Ability to work and communicate in a multinational environment
• English –oral skills are beneficial
• Quality driven
• Initiative
• Managing performance
• Results oriented
• Physical ability to handle heavy duties 
• Knowledge of laundry chemicals, usage and safety related requirements
• People Oriented
• Passionate for European luxury
• Entrepreneurial
• Straightforward
• Building Teamwork
• Developing others
• Motivating others
• Planning and organizing
• Problem solving and decision making