Jobs at at Youth Empowerment Synergy (YES-Ghana)

As a Driver, you will assist YES-Ghana to carry out project activities by providing safe transportation and general logistics support to teams, including vehicle security and maintenance, administrative support, organisational development, relationship building and representation, and other duties.

Responsibilities:

i. Driving

•  Drive vehicle for official travel and business, or as requested by supervisor
•  Maintain high standard of service to both internal staff and external guests
•  Ensure punctuality and safe transportation
•  Observe the road and traffic laws and regulations of the Republic of Ghana
•  Ensure strict adherence to safe driving practices including driving codes and standards
•  Ensure that no alcohol is consumed or present whilst on duty

ii. Vehicle security & maintenance

•  Ensure vehicle is kept clean, tidy and in good working condition at all times
•  Ensure vehicle is kept secure at all times
•  Ensure vehicle is given regular/day-to-day maintenance checks: check oil, water, battery, brakes, tyres, etc
•  Ensure vehicle repairs are carried out properly based official manufacturer’s specifications
•  Perform minor repairs and arrange for other repairs; prepare vehicle spare parts inventory
•  Prepare and submit vehicle monitoring report, including keeping log books and other records of vehicle operations, trips, fuel consumption, oil changes, expenses, and mileage at the end of each month
•  Assist the Finance & Administration Manager to ensure vehicle insurance and registration are renewed on schedule
•  Prepare budget plan for vehicle use and maintenance
•  Assist in the purchase of new vehicles as required

iii. Administrative support

Provide administrative assistance to project teams, including, but not limited to:

•  Photocopying, filing, handling mail, delivering goods and correspondences, carrying parcels, packages, and delivery and collection of official documents as required
•  Assisting in organising and maintaining the library system; arranging meetings, training and workshop activities
•  Maintaining office storage space (ensuring it is clean, secure, dry and orderly)

iv. Organisational development

•  Participate in team building activities of YES-Ghana and contribute to the development and promotion of the organisation’s values and learning approach as required

v. Relationship building & representation

•  Participate in external workshops, working groups, training and other meetings relevant to YES- Ghana’s safe driving standards
•  Establish appropriate information-sharing relationships with staff in similar positions within partner organisations and transportation service providers
•  Manage YES-Ghana’s relationship with other drivers and car rental companies, ensuring driving standards, passenger safety requirements and driver courtesy and punctuality are achieved

vi. Other duties

•  Other duties may be required from time to time, including responsibilities which require work on weekends and holidays for which time off in lieu (TOIL) may be taken

Qualification Required & Experience

Person specification:

•  Minimum Senior High School certificate required
•  Valid driving license Class B or above required
•  Holder of qualification in vehicle maintenance and repairs desirable
•  Understanding of transportation law and road traffic regulations required
•  Minimum 5 years’ experience as driver with excellent driving skills and record required
•  Experience driving 4×4 cross country vehicles desirable
•  Good knowledge of car mechanics desirable
•  Good traffic judgment essential
•  Experience driving to remote locations on project field trips and driving off the road in difficult conditions essential
•  Effective communication skills with internal teams and external partners essential
•  Flexible, effective teamwork and interpersonal skills essential
•  Knowledge of operating and maintenance of office equipment desirable
•  Proven ability to be well-organised, systematic, careful, accountable, responsible and punctual
•  A team player – personable, caring, helpful, reliable, diplomatic, honest and approachable
•  Demonstrated ability to be discreet and respectful of confidentiality
•  Good personal grooming & personal presentation essential
•  Willing to work long and irregular hours, shift duty and on public holidays as may be required
•  Computer literate with proficiency in Microsoft Word, Excel applications, as well as electronic messaging
•  Proficiency in written and spoken English required; working knowledge of Ga, Twi and/or Ewe would be an advantage

Salary & benefits:

•  Competitive salary structure
•  Accra Cost of Living allowance
•  13th month salary
•  SSNIT contributions
•  Medical and dental cover
•  Group Personal Accident cover
•  Time off in lieu (TOIL)
•  Annual leave
•  Sick leave
•  Parental leave (maternal and paternal)
•  2 weeks Christmas and New Year break
•  Professional development initiatives

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 As a Skills Hub Assistant, you will become part of a strong team of motivators who view innovation and skills building as a way to unlock the ideas of young people through youth-centred design, and creating the right conditions for innovation to flourish. You will learn, develop and build your administrative and operational skills as you support the delivery of wide-ranging Hub activities including events, training, and front desk management. Your human relations and communication skills will be horned as you execute Hub services to the highest quality standards. If you are passionate about youth innovation, believe in the potential of social innovation, and enjoy working in a fast-paced and creative organisation, then we would love to hear from you.

Responsibilities:

•  Work with the Skills Hub Assistant to serve as the first point of contact at the Hub and in maintaining a web-based attendance register; welcome and register guests, as well as facilitate ‘lightning’ orientation sessions for young people accessing Hub services, ensuring that they are aware of all policies and procedures they need to adhere to
•  Support in coordinating front-desk activities, including distributing correspondence and redirecting phone calls; anticipate and handle any guest requests and satisfy their needs within acceptable guideline
•  Support implementation of logistics arrangements for all meetings and training sessions, including setting up meeting rooms and equipment, as well as getting training materials and documentation ready in advance
•  Support the management of Hub stationery and supplies; support the maintenance of an updated in-out inventory of all stationery and supplies; work with the team to ensure that stationery and supplies are ordered in a timely manner in liaison with the wider Hub team
•  Support the management of Hub library, including maintaining an extensive record of all books and materials, as well as a system for tracking movement of books by guests
•  Support the smooth running of Hub services and programmes; together with the wider Hub team, monitor guest activities and ensure strict adherence to policies and procedures especially in regards to usage of Hub library, computers and internet services; troubleshoot and resolve basic guest issues and escalate complex issues to the appropriate team member
•  Assist in the delivery of a range of entrepreneurship, innovation and skills building services at the Hub to ensure a positive experience for all young people and partner organisations that access the services
•  Assist with managing the Hub scheduling system for training sessions, facility bookings, and other services, ensuring the timetable runs smoothly
•  Undertake the necessary checks to ensure safeguarding compliance of young people who are accessing Hub services; respond swiftly to issues and have a proactive problem-solving approach and feedback loop so that young people accessing Hub services can see what resolution or changes have been put in place

Person specification:

•  Current or recent student
•  Proficiency in Microsoft Office Suite
•  Professional attitude, pleasant personality and appearance
•  Written and verbal communication skills
•  Ability to be resourceful and proactive when issues arise; dependability; attention to detail
•  The ability to engage young people and seek feedback
•  Fluency in English required, alongside Twi, Ga and/or Ewe

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As the Digital Engagement Intern, you will support the digital engagement strategy of YES-Ghana towards the organisation’s objectives, solidify relationships with our online community, and discover and share stories worth telling. You will work collaboratively with multiple stakeholders to transform stories, content, current events and outcomes into successful social media campaigns that generate conversation and help the organisation connect with and expand its social following.

Responsibilities:

•  Content development: support identification and shaping of meaningful content within the organisation and the youth community to highlight via the organisation’s digital channels; support the production of content for digital activities, including multimedia content for website and social media platforms, action alerts, donor appeals and other electronic grassroots communications
•  Website management: backstop all aspects of web management to increase traffic to site and
• improve user experience; help leverage official websites to share and promote the organisation’s programmes and brand
•  Social media management: support maintenance of the organisation’s flagship social media channels, from scheduling and publishing to monitoring and engaging; work with supervisor to ensure that all messages, whether pre-approved or spontaneous, are consistent, well written and brand appropriate; develop and execute plan for improving the organisation’s social media engagement, including generating campaigns to activate existing constituents and engage new ones
•  Writing: produce a wide range of high-quality written communication materials, including but not limited to social media messaging, blog posts, electronic newsletters, digital ad copy, emails, social media policy documents and internal communications
•  Best practices and protocol: work closely with the wider team to establish best practices and protocol for all social media efforts; serve as a consultant to other teams and field staff on creative, effective and appropriate uses of social media channels and tools
•  Metrics: establish key metrics for social media; gather data and report on performance against established metrics; use insights from metrics to adjust strategy and tactics as needed, and to aid in the development and execution of future plans

Person specification:

•  Current or recent student
•  Experience with all major social media platforms, including Facebook, Twitter, YouTube, and Instagram; familiarity with live events (such as Facebook Live) and enterprise social media management software (such as Hootsuite) required
•  Working knowledge of WordPress CMS solutions
•  Graphic design, video and photo editing skills
•  Written and oral communications skills, with the ability to research and make complex information relatable to a variety of audiences; editing and proofreading skills are a must
•  Maturity, sound judgment and the ability to work independently; when engaging with the online community, must be able to recognise when to seek additional input and when to flag issues, trends and opportunities for leadership

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YES-Ghana is an implementing partner for the Adwuma Pa project led by CARE International. The project aims at empowering vulnerable women and girls in the cocoa supply chain in 80 communities in 4 Municipal/District Assemblies in three regions in Ghana. The Municipal/District assemblies are Bibiani- Anhwiaso-Bekwai in the Western North Region; Asunafo North Municipality and Tano South

Municipality in Bono East Region and Asikuma Odoben Brakwa District in the Central Region. YES-Ghana is leading on the identification and training of girls aged 15 – 17 years in competency based, vocational and technical skills and linkages to financial support. YES-Ghana is recruiting a Field Coordinators to work in Asikuma Odoben Brakwa district to coordinate all field and administrative activities in the project communities. The Field Coordinator has administrative oversight of all activities of Trainers and Volunteers including operations, communications, programmes, data management and finance. The Field Coordinator will be based in the project district with occasional travel to the YES-Ghana head office when required. The Field Coordinator reports to the Project Manager.

Responsibilities:

Programmes

•  Lead the development of workplans to be submitted to Project Manager, and ensure that all Trainers and volunteers are aware of the daily, weekly and monthly plans for field activities
•  Submit weekly and monthly reports to Project Manager
•  Keep well-informed at all times of the whereabouts of all trainers and their movements
•  Plan all logistics and review training plans with trainers before the delivery of soft skills training
•  Monitor the implementation of the training by the trainers
•  Review training sessions and provide coaching for all the trainers
•  Identify and register master-crafts persons who will provide technical vocational training for girls
•  Profile project participants according to their vocational skills aspirations
•  Match participants to master-crafts persons
•  Link project participants to financial services
•  Collate weekly and monthly figures and report to Project Manager; track progress towards targets
•  Compile referral lists; process and submit data in digital and paper formats
•  Keep records of key community contacts; file paper work and other record keeping Operations
•  Support in the recruitment of trainers for the project
•  Lead on the screening activities and mobilisation events in the project designated communities
•  Recruit volunteers for the project
•  Monitor use of ADWUMA PA materials and equipment, e.g. Brochures, posters, T-shirts, banners and other equipment.
•  Receive and report issues with the database.

Internal and external communications

•  Serve as key point of contact for Project Manager and other YES-Ghana staff
•  Report any issues arising in the field to Project Manager
•  Liaise with Project Manager regarding new groups starting, training venues, logistics and any other issues relating to training
•  Send photos and other social media content to Project Manager

Finances

•  Plan ahead for financial needs and submit requests for funds for administrative and field activities in advance
•  Manage field expenses, and be responsible for accounting and reconciliation of funds
•  Keep monies safe and secure, including both funds for administrative and field activities as well as deposits from youth

Other duties

•  Other duties may be required from time to time, including responsibilities which require work on weekends and holidays for which time off in lieu (TOIL) may be taken

Qualification Required and Experience

•  A minimum of two years professional experience in undertaking community work and/or youth-focussed activities.
•  Experience in mobilising young people highly desired.
•  Field research experience desirable, including conducting surveys and interviews.
•  Experienced in providing active participant-centred training
•  Experience in maintaining accurate project records, data entry or updating electronic databases a must.
•  Experience in riding a motorcycle with valid licence A

Skills & Personal Attributes

•  Strong communication, interpersonal and people management skills.
•  Skills and commitment in building rapport with youth participants including ability to motivate others, as well as patience and empathy for marginalised youth from disadvantaged communities.
•  Ability to establish and maintain effective working relations with subordinates, other staff, project participants and partners, as well as other stakeholders.
•  Self-motivated, ability to take initiative and work independently with minimal supervision.
•  Resourceful and able to deal with new or difficult situations, with good decision-making skills and sound judgement in resolving issues and problems.
•  Good organisation and time management skills, confident managing multiple tasks at a time.
•  Numerate and IT literate, with ability to use a complex Participant Management Database.
•  Excellent attention to detail, high degree of accuracy and good information management skills.
•  Fluency in English and Twi/Fante?
•  Extensive knowledge of the local operating environment and familiarity with a variety of local communities in the respective communities.
•  Willing to travel to different communities within and around assigned district/municipality.
•  A flexible approach to work – work during evenings and at weekends may be required.
•  Passion and commitment to gender equality and the empowerment of women
•  Ability to work to high ethical standards and to uphold YES-Ghana’s guiding values and principles.

IMPORTANT NOTICE TO APPLICANTS:

•  Applicants must be resident in Asikuma Odoben Brakwa District in the Central Region
•  Applicants must have no criminal record
•  Applicants must have no history of abuse of children and youth
•  Background checks will be conducted before an offer of employment
•  Female candidates are especially encouraged to apply

Salary & benefits:

•  Competitive salary structure
•  Accra Cost of Living allowance
•  13th month salary
•  SSNIT contributions
•  Medical and dental cover
•  Group Personal Accident cover
•  Time off in lieu (TOIL)
•  Annual leave
•  Sick leave
•  Parental leave (maternal and paternal)
•  2 weeks Christmas and New Year break
•  Professional development initiatives

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As the Human Resources & Administration Manager, you will lead on the human resources and administration functions of the organisation, ensuring that YES-Ghana is transparent, accountable, and able to mitigate risks as it moves forward. The role will involve maintaining oversight of human resource strategy and policy management, workforce planning, monitoring and reporting, compliance and risks management, recruitment and placement, contract management, staff development & career support, and administration. You will be a committed and talented individual who will be part of our Management
Team, and will proactively engage in supporting leadership of the organisation. Within this body you will provide technical advice on financial management and planning. The Management Team will work closely with you to ensure they and their teams meet all key performance objectives in relation to financial management.

Responsibilities:

i. Human Resource (HR) Strategy & Policy Management

•  Link HR key objectives and priorities to the organisation’s strategic objectives; coordinate HR practices and priorities across the organisation in order to provide and reinforce the recruitment and ongoing development of a competent and efficient workforce
•  Develop or update HR policies, practices and systems to the highest standards and ensure their implementation in a fair, consistent and transparent manner to support the achievement of the organisation’s goals
•  Participate in discussions about structure and organisational development and change
•  Ensure that the organisation’s policies for safeguarding children and young people, and gender equality and inclusion are fully embedded in day-to-day work

ii. Workforce Planning, Monitoring and Reporting

•  Take lead in understanding upcoming HR needs (and surpluses due to project closeouts) and rationally reconcile the redundancies with new hiring
•  Provide direction in the annual HR planning process and prioritise activities for the HR department; reinforce HR reporting and planning by developing key performance indicators in order to develop an informed and accountable HR management
•  Develop efficient and effective human resource management systems that support the design and implementation of quality programming without compromising compliance
•  Oversee the implementation of a performance management system, advising management on guidelines, and developing the capacity of supervisory staff in managing the performance management system
•  Ensure that an attractive and competitive compensation and benefits package programme is maintained; develop specific programmes to attract and retain high performing staff
•  Develop the HR budget and ensure that the same is adequately provided for in annual budgetary projections

iii. Compliance and HR Risks Management

•  Review and ensure compliance to HR policies and procedures; coordinate the development of policies, handbooks and support their implementation and dissemination
•  Counsel employees on their terms and conditions of service, problems and grievances; manage staff issues (e.g. disciplinary, grievance) in line with the HR policy and in line with relevant legal provisions to minimise all associated risks; take lead in arbitrating disciplinary issues and performance management issues
•  Track Audit reports, lead the HR team in developing action points and follow up the implementation of the audit actions points.
•  Ensure that all contracts, including employment, insurance and consultancy, adequately protect the organisation’s interests

iv. Recruitment & Placement

•  In collaboration with the Hiring Managers, support in the development of selection tools
•  Design the selection matrix for choosing the optimum recruitment channel and recruitment source
•  Explore market best practices in the recruitment and staffing and implement appropriate best practices in the organization
•  Identify upcoming vacancies in coordination with team leads and management; prepare job openings, review applications under HR assessment, and release all eligible candidates for review
•  Participate in interviews and prepare interview reports; serve as ex-officio for interview processes
•  Prepare offer letters and contracts for new staff
•  Manage all documentation related to the administration of staff contracts, benefits and maintain adequate records of all correspondence
•  Provide employee numbers and maintain individual files for all employees
•  Maintain a database and monitor dates of all staff contracts and renew as and when necessary
•  Ensuring the recruitment and selection process is conducted under pure transparency.

v. Staff & Contract Management

•  Provide overall vision and direction to the team in coordination, planning, prioritisation, coaching and supervision
•  Support staff to understand and comply with the organisational vision, mission, strategic direction and other organisation policies; socialise and nurture organisation’s values and behaviours
•  Ensure that staff are operating as high-performance teams and have clear accountability lines (direct and matrix)
•  Create an enabling working environment across different department units to foster excellent teamwork and high performing staff
•  Provide direction and supervision of the HR and Administration team, including preparing job descriptions, monitoring and providing feedback on performance and providing coaching for performance results
•  Build HR and Administration management capacities to ensure qualified and trained staff across the organisation; champion quality, productivity, and continuous improvement within the HR and Administration team  Keep up-to-date and timely employee records and all relevant data using a modern HR information system
•  Ensure appropriate data protection policies are applied in the recruitment and employment data management system
•  Lead and develop the organisation’s HR and Administration efforts by ensuring staff understand and apply best practices and organisation’s policy; engage staff to foster and implement a creative and productive workplace that actively promotes learning and staff development
•  Ensure consistency of contract as per organisation policy, HR Manual and national laws
•  Develop and monitor contract records system to ensure timely submission of letters, contract for renewal, termination or transfer and similar staff movement issues
•  Manage the transition process as a result of transfer, retirement, redundancy or termination of contract

vi. Staff Development & Career Support

•  Identify and analyse staff development and career support needs and design programmes to meet identified needs; prepare monitoring reports on staff development and career support programmes
•  Design and manage all forms of leave as per the HR handbook, including maintaining and leave roster, monitoring staff absences and leave, and ensuring that the appropriate documentation is filed
•  Provide advice on mobility and career development to staff
•  Support the design and delivery of inductions and onboarding to new staff members
•  Provide performance management advice to staff; assist supervisors and staff to understand and use the performance appraisal system
•  Support the assessment of training needs and support the provision of training services

vii. Administration

•  Improve and maintain a modern system of documentation and file management
•  Improve and operate efficient system of receipt, recording and distribution of mails
•  Supervise administrative and operational backstopping for project activities
•  Ensure that the organisation complies with required insurances and certifications for effective operations management in the country
•  Develop mechanisms to ensure regular communication and planning of priorities takes place across main office and field-based teams
•  Uphold the organisation’s codes of conduct and staff policies at all times, personally and as a team

viii. Other duties

•  Other duties may be required from time to time, including responsibilities which require work on weekends and holidays for which time off in lieu (TOIL) may be taken

Qualification Required and Experience

•  Degree in Human Resources Management from a reputable institution
•  Minimum five years proven experience in an HR position, including high performance in the full range of human resource management activities (recruitment and selection, performance management, development, talent management, reward, employee relations etc.)
•  Substantial knowledge of Human Resource and Administration procedures and systems through experience gained from human resources and administration working experience
•  Knowledge and understanding of HR issues related to safeguarding, gender, equality and diversity
•  A strong leader with ability to motivate and inspire team to achieve superior standard in all aspects of human resource management.
•  Demonstrated experience using sound judgment in resolving problems
•  Ability to initiate and complete assignments and to work under demanding circumstances with minimal supervision
•  Proven ability to establish priorities and to plan, organise, coordinate and monitor own work plan and provide advice and supervision to others
•  Professional and independent working style, highly motivated and well-organised with the ability to manage multiple tasks and projects at a time
•  Proven professional demeanour; able to present a professional image of the organisation at all times
•  Proficiency in Microsoft Word and Excel applications, as well as electronic communications

Salary & benefits:

•  Competitive salary structure
•  Accra Cost of Living allowance
•  13th month salary
•  SSNIT contributions
•  Medical and dental cover
•  Group Personal Accident cover
•  Time off in lieu (TOIL)
•  Annual leave
•  Sick leave
•  Parental leave (maternal and paternal)
•  2 weeks Christmas and New Year break
•  Professional development initiatives