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  • Posted: Dec 17, 2020
    Deadline: Not specified
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    Flutterwave was founded on the principle that every African must be able to participate and thrive in the global economy. To achieve this objective, we have built a trusted payment infrastructure that allows consumers and businesses (African and International) make and receive payments in a convenient borderless manner.


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    Integration Support Engineer

    To make it easier for Africans to build global businesses that can make and accept any payment, anywhere from across Africa and around the world.

    Flutterwaves Mission

    • Simplifying payments for endless possibilities.

    What Your Day to Day Activities Will Be Like

    • Attend developer events
    • Creating and Maintaining integration Libraries and Plugins
    • Creating, maintaining and updating our integration documentations for internal and external use
    • Create knowledge bases and support tools, tutorial articles, how to(s) and use case videos for our customers and internal teams
    • Collaborate cross-functionally with users, project managers, product managers and other engineers to achieve elegant solutions.
    • Provide recommendations for continuous improvement.
    • Work alongside other engineers on the team to elevate technology and consistently apply best practices.
    • Extend technical support during preparation, installation and system maintenance.
    • Assist clients to test integrated interfaces.
    • Contribute towards team, department and company goals.
    • Directly engage with engineering and product to provide quantified feedback to help and improve our products
    • Drive outstanding customer experience
    • Help improving and optimizing support processes and tools

    Required competency and skillset to be a waver

    • Proven work experience in software engineering
    • In-depth knowledge and understanding of the organizations product and service offerings.
    • In-depth understanding of software development languages
    • Excellent verbal and written communication skills.
    • Ability to quickly learn new technologies
    • Passionate about technology, and love solving complex technical issues
    • Experience with SOAP, REST and/or Web Services

    Other Requirements

    • Be a national or resident of Ghana
    • Excellent proficiency of English Language and ability to communicate well in and English

    go to method of application »

    Settlement Internship

    To make it easier for Africans to build global businesses that can make and accept any payment, anywhere from across Africa and around the world.

    Flutterwaves Mission

    • Simplifying payments for endless possibilities.

    About the Settlement Internship Role

    • As our Settlement Intern, you will get the opportunity to work with the Settlement & Ops. team to learn about the processes involved in settlements, and wallet management. As part of your role, you will also collaborate with various teams from different units across the organization.

    **The Settlement Internship shall be for a minimum of one (1) year

    ***Prospective candidates must be available to start Immediately if successful

    What Your Day to Day Activities will be Like

    •  Check status of settlements carried out daily
    •  Identify, review and escalate failed transactions
    •  Review flagged due settlements to identify possible reasons
    •  Provide first level support on escalated tickets on Happy Fox, mails from internal and external stakeholders
    •  Reconciliation of merchants’ wallets
    •  Reconciliation of internal settlement wallets
    •  Backup for settlement officers
    •  Engagement with the business development team on prospective and high-volume clients
    •  Carry out analysis of settlement trends for merchants in your location
    •  Any other ad-hoc functions within the team
    • Required competency and skillset to be a waver
    •  High-Level attention to details
    •  Proficiency in Microsoft office & data analytics and reporting tools, i.e. Microsoft Excel functions, etc.
    •  Ability to identify errors
    •  Strong relationship management skills
    •  Ability to manage multiple priorities and meet set deadlines.
    •  Excellent interpersonal and communication skills.
    •  Excellent presentation skills
    •  Work goal-oriented based on minimum supervision
    •  High sense of responsibility, accountability, integrity, and ethical standards
    •  Ability to work independently to fulfil assigned tasks

    Qualifications

    •  Minimum of 12 months post-college experience in a similar role

    Other Requirements

    •  Be a national or resident of Ghana
    •  Excellent proficiency of English Language and ability to communicate well in and English

    go to method of application »

    Customer Experience Internship

    The Customer Experience Internship is a 1-year program that provides recent graduates an opportunity to be a part of an amazing team that provides exceptional customer-centric support to all Flutterwave customers.

    In this role, you will work with stakeholders to resolve frequent issues, develop and participate in initiatives to better serve our users, and share insights gained from your interactions with Flutterwave customers with the rest of the team, so we can constantly improve as a team and organization.

    This Internship is focused on creating opportunities for young people to begin career growth, gain cross-functional working experiences, be mentored and develop customer-focused business skills while proudly assisting customers with their questions and concerns.

    Customer Experience interns will get the opportunity to collaborate with various teams in Flutterwave and learn from the very best.

    We welcome applications from diverse disciplines with outstanding performance.

    **The Customer experience internship shall be for a minimum of one (1) year

    ***Prospective candidates should be available to start Immediately if successful

    Your Day to Day Activities

    • Delivering prompt and professional solutions for customer inquiries via phone, email, on-line chat, one-one communication etc.
    • Maintain updated knowledge of all company products and services, in order to provide adequate resolution and help to customers
    • Handle customer complaints, provide appropriate solutions and alternatives within the established time limits and follow up often to ensure resolution
    • Keep records of customer interactions
    • Collect and record customer feedback and information, and share with appropriate departments and team members
    • Make product and service suggestions to meet customers’ specific needs
    • Follow communication procedures, guidelines and policies
    • Go the extra mile to engage customers
    • Generate sales leads that develop into new customers
    • Maintaining a positive, empathetic and professional attitude toward customers at all times
    • Be a team player by participating in and accomplishing initiatives as needed
    • Contribute to the team culture in a positive manner

    Other Requirement

    • Be a national or resident of Ghana
    • Excellent proficiency of English Language and ability to communicate well in and English

    Method of Application

    Use the link(s) below to apply on company website.

     

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Average Salary at Flutterwave
₵ 263K from 1 employee
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