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Standard Chartered Ghana is a banking and financial services company in Ghana, and an 80% subsidiary of Standard Chartered. They are listed on the stock index of the Ghana Stock Exchange, the GSE All-Share Index. Operating since 1896, it is one of the oldest companies in Ghana.
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Roles and Responsibilities
- Performs routine balance sheet reporting tasks such as A/D ratios.
- Applies policies to given situations and knows where to seek advice when faced with an ambiguous issue requiring interpretation
- Monitors management action triggers and escalates action items at country level
- Provides insightful commentary on reporting packs and specialized schedules including business variance analysis linking current performance with future projections, risks and opportunities
- Recognized as credible source of data and query management for business stakeholders and the monitoring key balance sheet ratios
- Contributes to discussions with Group Market Risk and ALM functions on transfer pricing for new products, stress testing assumptions, sources of funding for balance sheet and inputs for LMC/CMC/ALCO papers
- Devises forward looking balance sheet metrics-to support additional limits/capital injections
- Scans the wider external environment to anticipate, influence and contribute to the formation and subsequent interpretation of rules and regulations through the engaging of other professional industry subject matter experts both within and outside the Bank
Capital/Liquidity/ALCO processes
- COFF/COL computation
- Core and non- core computation
- PSFTP
- Act as secretary to Local ALCO
- Ensure ALCO objectives are carried out and measured by responsible parties
- Ensure the effective management of the business’s capital and balance sheet structures including funding, liquidity, currency and market risks etc;
- Back Testing
- Commitments monitoring
- Shareholders’ fund management .
Management of Subsidiary Board Papers and External Agencies Board Papers
- Socio-Economic impact study
- Quarterly Board Papers
- Undertake bank wide competitor analysis with selected banks on quarterly basis
Deliver the following reports within set deadlines -
- Forecast Balance sheet
- Capital plan and Single Borrower Limit (SBL) Projection
- Carry out a monthly analytical review of Balance sheet highlighting the key drivers of performances in term of businesses and products.
Strategy Budgeting & Forecasting
- Provide inputs into business strategies
- Prepare/Review Cost Budgeting
- Highlight opportunities and risks for management action
Investment Spend Decision Making
- Provide financial analysis and support for all investment spend
- Ensure adequate controls are in place on all projects
Operational Risk – Finance
- Act as responsible officer for EOPS balance sheet management function
Regulatory & Business Conduct
- Display exemplary conduct and live by the Group’s Values and Code of Conduct.
- Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
- Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
Key stakeholders
Our Ideal Candidate
- First Degree from a reputable institution
- Professional qualifications in Accounting and Finance e.g. ACCA, ACA plus at least five years work experience in Regulatory and Financial reporting department of a financial institution.
- Understanding of International Financial Reporting Standards (IFRS) and its impact of the bank’s financial reporting.
- Good working knowledge of the Group Accounting practice and Local Regulatory requirements supplemented by all round Banking experience.
- Working knowledge of Accounting/Banking systems is essential for the extraction and processing of data from the system.
- Understanding of the GL accounts is essential in assessing whether the trend of an account is irregular and requires immediate management attention.
- Good communication and interpersonal skills are essential in dealings with both internal and external customers.
- Ability to work in a busy and strenuous environment for long hours in order to meet set deadlines
- High level of computer literacy is required for processing data in various packages.
Role Specific Competencies
- General Ledger Analysis
- Business communication
- Financial Analysis
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Role Responsibilities
- Production Support Engineer will be responsible for supporting the Technology Lead/ Chief Technology Officer in the building of a full technology stack, management of the production/test environment(s), management of the technology operations (DevOps, Change Management) and manage vendor / fintech engagements for multi-market multi-anchor SaaS SOLV Ghana platform.
Strategy
- Support the Technology Lead/ Chief Technology Officer in driving the technical vision, strategy, direction of SOLV Ghana.
Business
- Work with the Technology Lead/ Chief Technology Officer, and partners on the technology build, vendor engineering engagements, etc to help deliver features and capabilities aligned to the business model of SOLV Ghana.
Processes
- Monitor the stability of SOLV Ghana’s infrastructure with various tools.
- Handle incident response, troubleshooting and fix for various servers/services. Handle escalations as per policies/procedures.
- Get different internal groups together to resolve production issues effectively. Communicate clearly on tickets, phone calls made to the teams about various issues. Exhibit a sense of urgency to resolve issues.
- Ensure SLAs and Operational standards are met.
- Coordinate with different internal groups to resolve recurrent problems, alerts, and follow- up on escalated issues.
- Contribute to operations runbook.
- Ensure smooth handoffs between shifts.
People & Talent
- Support the development of an appropriate culture that upholds the values of SOLV Ghana. Promote and embed a culture of openness, trust and risk awareness, where ethical, legal, regulatory and policy compliant conduct is the norm.
Risk Management
- Collaborate with all internal and external stakeholders to anticipate horizon risks that may have a significant impact on the Ventures Technology and help develop effective strategies to mitigate such risks.
Governance
- Attend relevant meetings and provide relevant reports to Senior Management and Governance/ Risk committees for the area of responsibility.
Regulatory & Business Conduct
- Display exemplary conduct and live by the Group’s Values and Code of Conduct.
- Support the achievement within SOLV Ghana, the outcomes set out in the Bank’s Conduct Principles: Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment.
Key stakeholders
- Global Technology Team
- Other Tech Heads
- 3rd party Vendors
Other Responsibilities
- Exemplify Here for good and Group’s brand and values in SOLV Ghana; Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures.
Our Ideal Candidate
Qualifications
- Minimum of a First Degree required.
- 2+ years’ experience in NOC support required.
- Excellent analytical and problem-solving skills with the ability to work under pressure to restore services.
- Ability to manage incidents independently as well as work collaboratively with a local, regional, and global teams.
- Confidence to push back and say No when expectations are not aligned with the correct/agreed/sold solution.
- Ability to flick between break/fix, and proactive task projects.
- Working knowledge of ITSM, JIRA.
- Good understanding of cloud technologies IT Infra, like- AWS, Azure
- Ability to monitor in windows such as CPU, RAM, disk space and addition IIS webserver. Making documentation for SOP and worked on SOP for different area. Ensure that all systems uptime at 100% percent. Monitoring different monitoring tools at the same time.
- Strong analytical skills and a desire to learn new concepts and technologies and apply them.
- Strong attitude to take ownership and responsibility for the production servers/services. Linux: Good knowledge of Linux systems
- AWS: Good knowledge of AWS services EC2, VPC, S3, ELB, IAM. Good to have any scripting knowledge
- Fundamentals: Basic Networking & Security, TCP/UDP, IP Routing, Application Protocols: SMTP, HTTP, HTTPS, SSH, FTP, SFTP
- Experience in monitoring and system management of critical real-time applications Strong analytical skills
- Understanding of commerce platform
- Strong communicator with the ability to describe complex technical issues to business users, both verbally and written.
- Excellent command of English language with good verbal and written comms skills.
Role Specific Competencies
- Communicating Complex Concepts
- Analytical Thinking
- IT Standards, Procedures & Policies
- Network and Internet Security
- Software Security Assurance
- Industry Knowledge
- Enterprise Operational Risk
- Manage Change
- Manage Projects
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Roles and Responsibility
Strategy
- Upholding the Values of the Group and Company at all times
Business
- Ensuring total customer satisfaction by providing quality service, that is error free, submitted in a timely manner and communicated effectively.
- Contributing to the effectiveness of the team by utilising interpersonal skills to work with members effectively and to communicate across teams in the GFS in order to ensure smooth operations for the centre.
Processes
- Indexing and Processing:
- Index and process all payment requests received from stakeholders. Urgent payments should be prioritized at all times.
- Process daily volumes as assigned within the team.
- Ensure that repairs and rejects are despatched within the assigned time.
- Accuracy level of 99.99% for Pass I errors. Operational losses to be nil.
- Ensure customer satisfaction and complaints to be at the bare minimum level.
- Ensure invoices/documents are thoroughly verified with adequate approvals wherever applicable.
Cross Border Recharges:
- Ensure FX are obtained for the timely processing and settlement of CBRs/FX payments.
- Provide data to countries to assist with month end accounting entries (Payment/ Receipt/ Accruals) and reporting.
- Assist with data for preparation of monthly returns for spoke specific recharges.
- As a first point of contact for inquiries, be able to answer simple questions on payment matters.
Staff Accounts Setup/ Amendments:
- Ensure staff account’s setups/amendments instructions are carried out timely.
- Accuracy levels of 100% in setup/amendments
- Ensure staff accounts setup/amendments instructions have been properly approved per the DA.
People & Talent
- Contributing to the effectiveness of the team by utilising interpersonal skills to work with members effectively and to communicate across teams in the GFS in order to ensure smooth operations for the centre.
- Resolve mailbox queries/phone queries from countries within the assigned time.
- Behave in a way that reinforces the trust of customers, clients, employees, regulators, shareholders and communities, and uphold Group Standards, to ensure regulatory requirements are achieved.
Risk Management
- Be familiar with the FCP Policy and notes as well as all other policies applicable to R2P.
- Ensuring compliance with regulations, policies and requirements of the scope countries.
- Understand and comply with applicable local laws and regulations. Specifically, understand and comply with the Anti Money Laundering Act 2008 (Act 749) and all its amendments, the Anti Money-Laundering Regulations of 2011 and the Bank of Ghana/FIC Anti Money-Laundering Guidelines as well as the Anti Terrorist Financing Act and its amendments, sanctions laws, regulations, rules and standard business practices.
- Escalate any potential risk and compliance concerns/issues, including but not limited to, issues raised in the recent supervisory orders you may be part of or witness to, and review as needed with the right people in a cooperative and transparent manner.
Regulatory & Business Conduct
- Display exemplary conduct and live by the Group’s Values and Code of Conduct.
- Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
- Lead the [country / business unit / function/ [team] to achieve the outcomes set out in the Bank’s Conduct Principles: [Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment.] *
- Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
Key stakeholders
- Accounts Processing Officer (Spoke).
- Vendors and SCB users.
Other Responsibilities
- Embed Here for good and Group’s brand and values in country / business unit / team]; Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures; Multiple functions (double hats); [List all responsibilities associated with the role]
- Any other job assigned by Head, Requisition to Pay/GFSW.
Our Ideal Candidate
- University degree with an experience in a medium size organisation.
- Understanding of business computing environment
- Good communications and interpersonal skills
Role Specific Technical Competencies
- Technical Competency Name: Proficiency Levels
- Example: Data Science Advanced
- Problem solving Core
- Communication Core
- Analytical Entry
- Interpersonal skills Entry
- Attention to detail Core
- Knowledge of PSGL and general high level of computer literacy Expert
Method of Application
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