Jobs at Vodafone

The Jeopardy Controller will respond to all customer jobs in jeopardy and delay, before and after commitment date and expedite for best possible resolution.  He or She will also progress 2nd stage repair and, get an estimated completion date for all other delayed jobs from suppliers. it is the responsibility of the Jeopardy Controller to make sure that customers are kept informed either directly or indirectly in line with agreed process. The successful candidate will also work with internal suppliers and partners for the management of Redline and VBS related issues to deliver VF promise and delight customers timely and at minimum cost.

Responsibilities and Experience

Responsibilities

•  Proactively manage jobs in UNIK, CBS, CRM and FFA systems that are delayed before commitment.
•  Proactively manage jobs in UNIK and CRM that are delayed after commitment.
•  Run start of day reports of new delays in UNIK, CRM and CBS  and repeat 3 times in the course of the working day
•  Expedite second stage repair resolution when job returned incomplete from JM system.
•  Ensure that Estimated Completion Dates (ECD) is input to all delayed jobs.
•  Input progress notes to ensure commercial and call centres have latest information
•  Ensure that customers are kept informed of progress on a regular basis where delay is protracted.
•  Carry out robust escalation to achieve success for customers
•  Create “child” job for Schedule controller as soon as a delay is resolved, and a further visit is required.
•  Coordinate with RTM’s in terms of fault restoration by providing them with needed support required.

Qualification and Experience

•  Minimum of an HND in Electrical or Telecommunications Engineering
•  Minimum of 3 year experience in a related field
•  Must an Avid user of IT systems with basic IP skills
•  Must have Basic IP skills
•  Must be Experienced in Fixed Broadband Technology
•  Excellent stakeholder engagement skills and understand customer needs

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The IP Transport & Services Engineer will be responsible for the architecture and design of the IP/MPLS backbone, IP transport access networks and IP services in adherence to relevant standards and best practice

Responsibilities and Experience

•  Escalation point for difficulties in fault resolution and problem solving by operational staff.
•  Assures the current and future integrity of the CPN by:
•  Defining and implementing solutions that aligns with best practice and future strategy.
•  Ensuring internal and external suppliers, partners and customers are aware of best practice and future strategy and adhere to it.
•  Review others work (e.g. Solutions Delivery and Operations teams) to ensure they are in line with best practice and future strategy.
•  Recommends and drives improvement actions in line with Vodafone’s continuous improvement techniques
•  Maintain up-to-date documentation on current network architecture and services.
•  Delivery of the Vodafone Ghana IP/MPLS backbone network and IP transport access infrastructure.
•  Support development of future strategy & roadmap documentation

Qualification and Experience

•  University degree in Telecommunications Engineering or equivalent qualification
•  Must have a minimum of 4 years expereince in aa similar role
•  Must have CCNA qualification
•  A qualification in CCDP/CCNP, Project mgmt is an added advantage
•  Must have an In-depth knowledge of IP technologies and services including Vodafone Converged Packet Network (CPN), GPON, DCN, Circuit Switched, Packet Switched core.
•  Should have experience of network and service planning, architecture, design, integration, acceptance test procedure
•  Excellent interpersonal and teamwork skills