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Zipline operates the worlds only drone delivery system at national scale, sending urgent medicines like lifesaving blood and vaccines to those in need, no matter where they live. Today, we're operating across most of Rwanda and quickly spreading across Ghana, covering millions more people with better access to medicine.
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- Continue to build out and manage Zipline’s recruiting processes with an emphasis on scalability while maintaining our extremely high bar.
- Partner with leadership across stakeholders in Ghana and Global Operations to manage and drive metrics-driven, effective recruitment programs.
- Be the voice of our talent brand in Ghana.
- Build and scale a data-driven, world class recruiting team, supporting Zipline’s hiring needs across the world.
Qualifications
- Previous experience managing recruiting in a growing company in Ghana
- 3+ years experience recruiting and leading talent teams
- Proven track record of creating and implementing talent acquisition strategy for high performing team while maintaining culture and promoting diversity
- Expertise in tracking recruiting metrics to create data-driven strategies
- Excellent leadership, communication, and management skills
- Desire to work in a decentralized team and be very hands on
Expectations
- Within one month, you will collaborate with the recruiting & HR teams both in Ghana and globally to onboard into Zipline recruiting processes and set yourself up for success. You'll begin to recruit new team members in Operations in Ghana.
- Within three months, you will own the entire recruitment process for operations in Ghana. You will collaborate with the training team to ensure all new hires have a spectacular on-boarding experience and are compliant with local labor laws.
- Within six months, you will hold team-wide training sessions on our recruitment standards and best practices as well as manage the effectiveness of our recruiting process by getting feedback from interviewers, hiring managers, trainers and leads.
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The Zips (our delivery drones) are the core of our business, and Flight Operators play a critical role in keeping everyone at our distribution centers and neighboring communities safe. This role is crucial to us because we are setting up new Distribution Centers, and need some incredible Flight Operators to make sure our drone deliveries are completed seamlessly.
WITHIN 1 MONTH: You will receive elite Zip training that includes professional courses as well apprenticeship with the rest of the Flight Ops team to learn on the job.
WITHIN 3 MONTHS: You will become a certified Flight Ops professional - Being able to handle Pre-flight, Post-flight, Launching Zips, and incident response alone, and have a thorough understanding of Zip hardware.
WITHIN 6 MONTHS: You will have mastered vehicle maintenance, troubleshooting recurring incidents and processes with the Africa-based and California-based teams. You will be responsible to contribute on a daily basis regarding process and vehicle improvements.
WITHIN 12 MONTHS: You will be looked to as someone to run the Nest, fielding questions from your team and helping onboard new apprentices coming on-board. Zipline is expanding rapidly, and peer-mentors will become a crucial part to scaling up
RESPONSIBILITIES
- Take Off: Conduct pre-flight inspection with Zips, Work with Flight Controllers to launch Zips, Prepare ground equipment for inbound Zips
- Drone & Technical Maintenance: Perform Zip field maintenance and repair any AVC that have experienced incidents
- Troubleshooting: Collaborate with locally-based and USA-based engineering team to troubleshoot & optimize issues
- Collaboration: Work with a team to scale drone deliveries to 100+ deliveries per day at one distribution center
QUALIFICATIONS
Languages:
- Minimum of High National Diploma (HND) or Bachelor's Degree in Mechanical/Electrical/Aerospace Engineering OR
- 3+ years working experience as a Maintenance Technician for Aircrafts, Power Turbines, Mining Equipment or other Complex Technical Equipment
- Full Professional Proficiency in spoken and written English
REQUIREMENTS
- Hands-On Attitude: Must enjoy hands-on work and be adept at working with mechanical or electrical systems
- Strength: You will be lifting up to 50lbs. objects regularly
- Poise: Maintain a cool head under high pressure situations
- Extremely process & detail-oriented
- Ability to maintain focus during extended daily flight operations
- Comfortable troubleshooting mechanical and electrical issues with complex, battery-operated machinery
BENEFITS
- Training: Flight Operation team will go through a rigorous training process as part of the onboarding process. This training will be across multiple teams, so you will learn not only about customer success but also drone operations and fulfillment.
- Professional Development: Zipline is a fast growing startup and there will be many opportunities for you to rise as a leader, taking on more responsibility, and having more direct input into our processes and strategy
- Benefits: Zipline offers benefits to its team including health insurance, access to a library of management books, and more.
go to method of application »
RESPONSIBILITIES
- Take Off: Conduct pre-flight inspection with Zips, Work with Flight Controllers to launch Zips, Prepare ground equipment for inbound Zips
- Drone & Technical Maintenance: Perform Zip field maintenance and repair any AVC that have experienced incidents
- Troubleshooting: Collaborate with locally-based and USA-based engineering team to troubleshoot & optimize issues
- Collaboration: Work with a team to scale drone deliveries to 100+ deliveries per day at one distribution center
QUALIFICATIONS
Languages:
- A final year student of a tertiary institution graduating with a High National Diploma (HND) or Bachelor's Degree in Mechanical/Electrical/Aerospace Engineering AND
- Qualified for national service placement this year
- Full Professional Proficiency in spoken and written English
REQUIREMENTS
- Hands-On Attitude: Must enjoy hands-on work and be adept at working with mechanical or electrical systems
- Strength: You will be lifting up to 50lbs. objects regularly
- Poise: Maintain a cool head under high pressure situations
- Extremely process & detail-oriented
- Ability to maintain focus during extended daily flight operations
- Comfortable troubleshooting mechanical and electrical issues with complex, battery-operated machinery
BENEFITS
- Training: Flight Operation team will go through a rigorous training process as part of the onboarding process. This training will be across multiple teams, so you will learn not only about customer success but also drone operations and fulfillment.
- Professional Development: Zipline is a fast growing startup and there will be many opportunities for you to rise as a leader, taking on more responsibility, and having more direct input into our processes and strategy.
- Benefits: Zipline offers benefits to its team including health insurance, accommodation and access to a library of management books and more.
go to method of application »
RESPONSIBILITIES
- Take Off: Conduct pre-flight inspection with Zips, Work with Flight Controllers to launch Zips, Prepare ground equipment for inbound Zips
- Drone & Technical Maintenance: Perform Zip field maintenance and repair any AVC that have experienced incidents
- Troubleshooting: Collaborate with locally-based and USA-based engineering team to troubleshoot & optimize issues
- Collaboration: Work with a team to scale drone deliveries to 100+ deliveries per day at one distribution center
QUALIFICATIONS
Languages:
- A final year student of a tertiary institution graduating with a High National Diploma (HND) or Bachelor's Degree in Mechanical/Electrical/Aerospace Engineering AND
- Qualified for national service placement this year
- Full Professional Proficiency in spoken and written English
REQUIREMENTS
- Hands-On Attitude: Must enjoy hands-on work and be adept at working with mechanical or electrical systems
- Strength: You will be lifting up to 50lbs. objects regularly
- Poise: Maintain a cool head under high pressure situations
- Extremely process & detail-oriented
- Ability to maintain focus during extended daily flight operations
- Comfortable troubleshooting mechanical and electrical issues with complex, battery-operated machinery
BENEFITS
- Training: Flight Operation team will go through a rigorous training process as part of the onboarding process. This training will be across multiple teams, so you will learn not only about customer success but also drone operations and fulfillment.
- Professional Development: Zipline is a fast growing startup and there will be many opportunities for you to rise as a leader, taking on more responsibility, and having more direct input into our processes and strategy.
- Benefits: Zipline offers benefits to its team including health insurance, accommodation and access to a library of management books and more.
go to method of application »
RESPONSIBILITIES
- Take Off: Conduct pre-flight inspection with Zips, Work with Flight Controllers to launch Zips, Prepare ground equipment for inbound Zips
- Drone & Technical Maintenance: Perform Zip field maintenance and repair any AVC that have experienced incidents
- Troubleshooting: Collaborate with locally-based and USA-based engineering team to troubleshoot & optimize issues
- Collaboration: Work with a team to scale drone deliveries to 100+ deliveries per day at one distribution center
QUALIFICATIONS
Languages:
- A final year student of a tertiary institution graduating with a High National Diploma (HND) or Bachelor's Degree in Mechanical/Electrical/Aerospace Engineering AND
- Qualified for national service placement this year
- Full Professional Proficiency in spoken and written English
REQUIREMENTS
- Hands-On Attitude: Must enjoy hands-on work and be adept at working with mechanical or electrical systems
- Strength: You will be lifting up to 50lbs. objects regularly
- Poise: Maintain a cool head under high pressure situations
- Extremely process & detail-oriented
- Ability to maintain focus during extended daily flight operations
- Comfortable troubleshooting mechanical and electrical issues with complex, battery-operated machinery
BENEFITS
- Training: Flight Operation team will go through a rigorous training process as part of the onboarding process. This training will be across multiple teams, so you will learn not only about customer success but also drone operations and fulfillment.
- Professional Development: Zipline is a fast growing startup and there will be many opportunities for you to rise as a leader, taking on more responsibility, and having more direct input into our processes and strategy.
- Benefits: Zipline offers benefits to its team including health insurance, accommodation and access to a library of management books and more.
go to method of application »
RESPONSIBILITIES
- Take Off: Conduct pre-flight inspection with Zips, Work with Flight Controllers to launch Zips, Prepare ground equipment for inbound Zips
- Drone & Technical Maintenance: Perform Zip field maintenance and repair any AVC that have experienced incidents
- Troubleshooting: Collaborate with locally-based and USA-based engineering team to troubleshoot & optimize issues
- Collaboration: Work with a team to scale drone deliveries to 100+ deliveries per day at one distribution center
QUALIFICATIONS
Languages:
- A final year student of a tertiary institution graduating with a High National Diploma (HND) or Bachelor's Degree in Mechanical/Electrical/Aerospace Engineering AND
- Qualified for national service placement this year
- Full Professional Proficiency in spoken and written English
REQUIREMENTS
- Hands-On Attitude: Must enjoy hands-on work and be adept at working with mechanical or electrical systems
- Strength: You will be lifting up to 50lbs. objects regularly
- Poise: Maintain a cool head under high pressure situations
- Extremely process & detail-oriented
- Ability to maintain focus during extended daily flight operations
- Comfortable troubleshooting mechanical and electrical issues with complex, battery-operated machinery
BENEFITS
- Training: Flight Operation team will go through a rigorous training process as part of the onboarding process. This training will be across multiple teams, so you will learn not only about customer success but also drone operations and fulfillment.
- Professional Development: Zipline is a fast growing startup and there will be many opportunities for you to rise as a leader, taking on more responsibility, and having more direct input into our processes and strategy.
- Benefits: Zipline offers benefits to its team including health insurance, accommodation and access to a library of management books and more.
go to method of application »
- Take Off: Conduct pre-flight inspection with Zips, Work with Flight Controllers to launch Zips, Prepare ground equipment for inbound Zips
- Drone & Technical Maintenance: Perform Zip field maintenance and repair any AVC that have experienced incidents
- Troubleshooting: Collaborate with locally-based and USA-based engineering team to troubleshoot & optimize issues
- Collaboration: Work with a team to scale drone deliveries to 100+ deliveries per day at one distribution center
QUALIFICATIONS
Languages:
- Degree or Diploma in Mechanical/Electrical/Aerospace Engineering OR
- 3+ years working experience as a Maintenance Technician for Aircrafts, Power Turbines, Mining Equipment, or other Complex Technical Equipment
- Full Professional Proficiency in spoken and written English
REQUIREMENTS
- Hands-On Attitude: Must enjoy hands-on work and be adept at working with mechanical or electrical systems
- Strength: You will be lifting up to 50lbs. objects regularly
- Poise: Maintain a cool head under high pressure situations
- Extremely process & detail-oriented
- Ability to maintain focus during extended daily flight operations
- Comfortable troubleshooting mechanical and electrical issues with complex, battery-operated machinery
BENEFITS
- Training: Flight Operation team will go through a rigorous training process as part of the onboarding process. This training will be across multiple teams, so you will learn not only about customer success but also drone operations and fulfillment.
- Professional Development: Zipline is a fast growing startup and there will be many opportunities for you to rise as a leader, taking on more responsibility, and having more direct input into our processes and strategy
- Benefits: Zipline offers benefits to its team including health insurance, access to a library of management books, and more.
go to method of application »
- Ben Alderfer - User Experience Engineer
- Bijal Mehta - Global Fulfillment Lead
- Blaise Musabe - Fulfillment Operations Lead/Product (Rwanda)
- Florence Haruna - Fulfillment Operations Lead/Product (Ghana)
- Israel Bimpe - Global Client Experience Lead
- Ivan Wang - Full-Stack Software Engineer
- Jamila Farouk Jawula - Global Operations Data Analyst
- Sarah Trisorus - Global Fulfillment Engineering Lead
Problems you'll work on:
- Developing an interface for Zipline’s partners to have visibility into the hospitals that are benefiting from Zipline’s services
- Designing a simple and dependable system for doctors and nurses to order life-saving supplies from Zipline, regardless of their internet connectivity
- Empowering our operations teams with amazing software tools to track inventory, process orders, prepare aircraft, and monitor flight status
- Building out the Ghana-based full-stack engineering team and driving the future of the products that this team owns
We’re excited to meet you if you have some or all of the following:
- 3+ years experience in a software engineering role, 1+ years in a senior role
- Expertise in Python and JavaScript (bonus points for React and TypeScript)
- Experience building production web services with consideration for security, scalability, and reliability
- Experience using application server frameworks (bonus points for Django)
- Experience rapidly prototyping new product concepts, and excitement to work in an environment where you’ll be learning quickly from your users to define a product
- Understanding of automated testing practices and the ability to apply them to produce solid code that can be iterated on quickly
- Knowledge of database fundamentals like indexing, SQL queries, schema migrations, and managing backups and strong data model design skills
- Experience managing production services (bonus points for building services to work in low-connectivity situations)
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We believe in the power of being close to the end user. To better serve operations and our customers on the continent, Zipline’s data team is expanding from California to Ghana, where we’re also building a small team of operations data analysts. This role includes ~1 month/year of international travel to support our team’s global user-base.
Responsibilities
- Enable analysts across the company using Zipline’s data dashboarding platform. This includes everything from providing access and onboarding to sharing tips & tricks for communicating data visually.
- Develop and maintain a roadmap of new features as our user base grows and use cases expand.
- Support the addition of new data sources on the back-end.
Strong candidates will have many of these traits
- Product vision: a customer-centric mindset and the capacity to ruthlessly prioritize the development of new features
- Data engineering: you won’t just be managing a product, but also implementing features, e.g. prototyping a Python-centric ETL of new data sources into the data warehouse to make them available for dashboarding & reporting
- Data science: working familiarity with SQL and the Python data science stack, e.g. numpy, pandas, matplotlib
- Seeing around corners: balancing scrappy results with building high quality data and infrastructure
Compensation
- Zipline offers a competitive salary and benefits package commensurate with the scope and impact of the role. Most of all, we'll provide you the opportunity to do your best work along with mentorship to build up your skills as both a technical contributor and leader.
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- Customer Service & Order Fulfillment: You will be the first line when it comes to fielding orders from customers & ensuring they have a high quality & excellent experience.
- Inventory & Warehouse Management: Organizing and managing supplies and equipment to ensure as the company scales, proper management procedures are in place.
- Product Handling: Manage & prepare packages to be delivered via drone to the hospitals and clinics to ensure quality & speed of delivery.
- Best Practices & Safety Management: Work with a team to perform daily quality control, oversee safety and regulations at the Zipline distribution center.
- Strategic Improvement & Planning: Participate in constant analysis and improvement of Standard Operating Procedures based on community feedback, and government and company requirements.
- Forecasting: Predicting & modeling volumes of supply chain.
QUALIFICATIONS
- Preferred: Bachelors in Sciences preferably in Biotechnology, Pharmacy, Nursing, Biomedical Laboratory and Microbiology
- Full professional proficiency in spoken and written English
REQUIREMENTS
- Passionate about making sure that each component of our supply chain and order processing is handled perfectly
- Understanding of handling, supply chain, and inventory management, preferably of medical products
- A problem solver who gets excited about making processes more efficient by analyzing our historical trends
- Proactive with excellent organization and attention to detail, with strong analytical and problem-solving skills
- Obsessed with customer experience and making sure the quality of our deliveries always exceeds expectationsUpbeat and positive, a collaborator who wants to succeed while also helping teammates grow
BENEFITS
- Training: Fulfillment Operations team will go through a rigorous training process as part of the onboarding process. This training will be across multiple teams, so you will learn not only about customer success but also drone operations and fulfillment.
- Professional Development: Zipline is a fast growing startup and there will be many opportunities for you to rise as a leader, taking on more responsibility, and having more direct input into our processes and strategy
- Benefits: Zipline offers benefits to its team including health insurance, access to a library of management books, and more.
go to method of application »
- Customer Service & Order Fulfillment: You will be the first line when it comes to fielding orders from customers & ensuring they have a high quality & excellent experience.
- Inventory & Warehouse Management: Organizing and managing supplies and equipment to ensure as the company scales, proper management procedures are in place.
- Product Handling: Manage & prepare packages to be delivered via drone to the hospitals and clinics to ensure quality & speed of delivery.
- Best Practices & Safety Management: Work with a team to perform daily quality control, oversee safety and regulations at the Zipline distribution center.
- Strategic Improvement & Planning: Participate in constant analysis and improvement of Standard Operating Procedures based on community feedback, and government and company requirements.
- Forecasting: Predicting & modeling volumes of supply chain.
QUALIFICATIONS
- Preferred: Bachelors in Sciences preferably in Biotechnology, Pharmacy, Nursing, Biomedical Laboratory and Microbiology
- Full professional proficiency in spoken and written English
REQUIREMENTS
- Passionate about making sure that each component of our supply chain and order processing is handled perfectly
- Understanding of handling, supply chain, and inventory management, preferably of medical products
- A problem solver who gets excited about making processes more efficient by analyzing our historical trends
- Proactive with excellent organization and attention to detail, with strong analytical and problem-solving skills
- Obsessed with customer experience and making sure the quality of our deliveries always exceeds expectationsUpbeat and positive, a collaborator who wants to succeed while also helping teammates grow
BENEFITS
- Training: Fulfillment Operations team will go through a rigorous training process as part of the onboarding process. This training will be across multiple teams, so you will learn not only about customer success but also drone operations and fulfillment.
- Professional Development: Zipline is a fast growing startup and there will be many opportunities for you to rise as a leader, taking on more responsibility, and having more direct input into our processes and strategy
- Benefits: Zipline offers benefits to its team including health insurance, access to a library of management books, and more.
go to method of application »
- Customer Service & Order Fulfillment: You will be the first line when it comes to fielding orders from customers & ensuring they have a high quality & excellent experience.
- Inventory & Warehouse Management: Organizing and managing supplies and equipment to ensure as the company scales, proper management procedures are in place.
- Product Handling: Manage & prepare packages to be delivered via drone to the hospitals and clinics to ensure quality & speed of delivery.
- Best Practices & Safety Management: Work with a team to perform daily quality control, oversee safety and regulations at the Zipline distribution center.
- Strategic Improvement & Planning: Participate in constant analysis and improvement of Standard Operating Procedures based on community feedback, and government and company requirements.
- Forecasting: Predicting & modeling volumes of supply chain.
QUALIFICATIONS
- Preferred: Bachelors in Sciences preferably in Biotechnology, Pharmacy, Nursing, Biomedical Laboratory and Microbiology
- Full professional proficiency in spoken and written English
REQUIREMENTS
- Passionate about making sure that each component of our supply chain and order processing is handled perfectly
- Understanding of handling, supply chain, and inventory management, preferably of medical products
- A problem solver who gets excited about making processes more efficient by analyzing our historical trends
- Proactive with excellent organization and attention to detail, with strong analytical and problem-solving skills
- Obsessed with customer experience and making sure the quality of our deliveries always exceeds expectationsUpbeat and positive, a collaborator who wants to succeed while also helping teammates grow
BENEFITS
- Training: Fulfillment Operations team will go through a rigorous training process as part of the onboarding process. This training will be across multiple teams, so you will learn not only about customer success but also drone operations and fulfillment.
- Professional Development: Zipline is a fast growing startup and there will be many opportunities for you to rise as a leader, taking on more responsibility, and having more direct input into our processes and strategy
- Benefits: Zipline offers benefits to its team including health insurance, access to a library of management books, and more.
Method of Application
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