Latest Job Recruitment at MTN Ghana

Job Summary:
Provide support in collating and analysing financial information in order to monitor performance at an enterprise level.

Job Role

•  Assist in preparation of Carrier Operations performance reports on a periodic basis for the Opco
•  Lead data gathering initiative for conducting performance analysis
• Collate inputs from different systems or place requests with different stakeholders to gather raw information required for performance analysis
•  Validate accuracy of information provided prior to commencement of analysis (basic reconciliations like trend analysis, variance analysis etc)
• Liaise with business for clarifications on inputs provided
•  Prepare initial drafts of reports on agreed metrics as per defined performance analysis schedule/ calendar
•  Submit initial drafts of analysis for approval and validation with the Business & Carrier
• Operations Manager (as per defined delegation of authority)
•  Analyse result to determine business performance
•  Liaise with different stakeholders to discuss performance results, determine root cause for deviations (if any) and derive best suited action plan
•  Obtain and consolidate responses from the relevant stakeholders based on the report being produced
•  Liaise with SSH to validate AP, AR payments transactions recorded by the SSH team in EBS
•  Invoicing, Settlement, Credit collections from interconnect partners
•  MTN GlobalConnect reporting
•  Liaise with RAFM to track SIMbox and IPRS fraud

Context:

•  Dynamic and highly competitive telecommunication & ICT industry
•  Highly regulated environment
•  Performance driven environment
•  Diverse cultural environment
•  Group best practices & standards alignment
•  Regionalization structure implication
•  Supply market demographics
•  Opco specific restrictions on local content

Education:

•  Bachelor’s Degree in Finance, Accounting or a related field of study.

Experience:

•  2 years relevant experience in a similar role

Professional/Technical competencies:

•  Working knowledge of MS Office (Word, Excel, and Outlook)
•  Knowledge of Wholesale Telecom environment
•  Knowledge of telecom fraud management

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Job Summary:

• To provide support for the department’s operations through efficient management of communication functions, training, orientation of new hires, PPP audits & Management,
• Performance tracking and evaluations, employee on boarding and off boarding management and
• Vendor Management.

Job Role

•  Implement Mobile Money business plans and overall business strategy.
• Analyse quality assurance feedback and lead team to organise and provide reports on
• Needs Analysis (NA), Mystery Shopping (MS), Knowledge Test (KT) and Customer
• Feedback surveys (CSF).
•  Oversee training delivery and prepare and enforce training schedules, conduct training
• evaluations and provide monthly training and coaching reports to Managers.
• Oversee the monthly performance evaluation process and compile and publish agents
• and supervisor’s monthly evaluation results.
•  Conduct staff surveys and lead team to design, administer and report on staff satisfaction
• surveys.
•  Ensure consistency in internal communications (e.g. conduction of briefing sessions on
• Products & Services) and enforce adherence to briefing schedules.
•  Participate in customer satisfaction initiative and meet deadline for actions on CS
• initiatives.
•  Assist in the design and effective circulation of PPPs to all staff, provide compliance
• reports and action plans.
•  Gather customer insights from customer interactions in order to inform product/service
• creation and enhancement.
•  Attend to escalated customer complaints and efficiently resolve in a courteous manner,
• via all customer contact channels (i.e. walk in, WhatsApp, Phones calls, emails, etc).
•  Undertake products or service Activation/Deactivation for customers and respond
• correctly and efficiently to customer demand.
•  Provide hands-on support for customers on phone usage and functionality as well as
• solve data related issues.
•  Constant engagement of staff on new products and services including Data and Digital.
•  Effective engagement of vendors to drive performance, identify opportunities for
• improvement and drive customer experience.

Context:

•  Dynamic and highly competitive telecommunication & ICT industry
•  Highly regulated environment
•  Regionalization structure implication
•  Performance driven environment
•  Developing sophisticated Client base
•  Diverse cultural environment
•  Contract Employees management
•  Multinational environment – Telecoms, Banking & Finance, and ICT Industry best practices
•  Matrix and project environment

Education:

•  University Degree in the Social Sciences

Experience:

•  3 years relevant experience.
•  Experience in telecoms vendor management is an advantage.
•  People, stakeholder and partner management is a key asset with demonstrated supervisory capabilities

Professional/Technical competencies:

•  Customer Relationship Management
•  Project Management
•  Stakeholder management
•  Contract Management
•  Telecommunications Business Savvy
•  Microsoft Office (Word/Excel/Power Point/Visio)