Vodafone Ghana, formerly Ghana Telecom, is the national telecommunications company of Ghana. The company in Ghana operates under Vodafone Group Plc - the world's leading mobile telecommunications company, with a significant presence in Europe, the Middle East, Africa, Asia Pacific and the United States.
Manage and maintain the Mediation and Service Provisioning Platforms
Implement new rule changes on mediation and provisioning platforms.
Ensure CDRs are received from Core Network nodes, processed by mediation platform and delivered to downstream systems
Manage and maintain the Provisioning system to ensure provisioning requests are successfully sent to the appropriate network elements (HLR, IN, CBS, NGN, etc). Provisioning failure rate should be <1%
Manage and monitor the integration of all 3rd party systems and payment platforms integrated with the billing systems
Ensure the timely delivery of CDRs to the following systems (BI, RAID, FMS, Syniverse)
Manage and maintain the following systems: LBI, I2000, NBU and Roaming Server
Manage the timely delivery of NTRDE roaming files to roaming data clearing house (DCH)
Degree in Electrical/Electronic, Telecom, Computer Engineering or Information Technology
Minimum 3 years experience in billing or convergent charging, preferably in the telecommunications sector
Medium to high level expert in telecom mediation processes and other billing concepts
Understanding of convergent charging and intelligent networks
Intermediate to advance knowledge in SQL or UNIX
To support the maintenance and billing of broadband, interconnect and wholesale services
Ensure accurate charging and billing of all Fixed Broadband and FTTH Customers using the CBS system
Ensure accurate rating and billing of all interconnect partners using the PRM system
Ensure accurate charging and billing of Vodafone Enterprise’ wholesale customers using the PRM system
Manage and maintain the AAA (Authentication, Authorization, and Accounting) system to ensure customers can connect the internet.
Manage and maintain the Partner Relationship Management (PRM) system
Upload new exchange rates, partner tariffs and trunk information into the PRM system
Configure new Operator trunks and maintain existing ones into PRM system
Troubleshoot broadband complaints and provide resolution
To execute the Incident Management process, providing a more purposeful Incident co-ordination and communication to enable restoration of agreed service SLA to HVC Customers.
Progress and co-ordinate Critical/Major/Minor incidents minimizing impact on both Internal & External Customers of all supported systems and services in line with the Incident Management process & procedures in accordance with global and local requirement.
Ensuring all incidents have accurate impact statements, prioritized with appropriate severity rating, and communicated to all customers, in accordance with Incident Management process and procedures.
Ensure all incidents are escalated to the appropriate team in accordance with Incident Management process and procedures
Ability to work and interact with other teams, operations staff, Service Delivery staff, Enterprise and Management and also lead and drive recovery activities during service related outage events
Ensure that both Tier 1 and 2 levels of troubleshooting are supported such that all escalations are contained. This requires interfacing both Tier 1 and 2.
Ensure that all works are carried out in compliance with Vodafone
Own the entire process of service troubleshooting, restoration and Preventive Maintenance of HVC, MSAN and IP/MPLS networks
BSc/HND in Telecommunication, Electrical Electronics Engineering or its equivalent
3 - 5 years Telecoms or IT Industry experience
An in-depth understanding of IP/MPLS architecture and configuration
Have worked within a pressurized environment and experience in analysing risks and making recommendations to senior management.
Have experience of facilitating technical discussions with either customers and/or suppliers to solve service problems and ability to effectively use MS Office products including Word / Excel/ PowerPoint / Outlook.
Knowledge of engineering and quality standards
Strong background in IP skills/CCNA preferred
In-depth knowledge on GPON/FTTX/MSAN /LAN/WAN and IP/MPLS Technology
Use the link(s) below to apply on company website.
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