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  • Posted: Jul 11, 2019
    Deadline: Jul 22, 2019
  • Never pay for any CBT, test or assessment as part of any recruitment process. When in doubt, contact us

    Vodafone Ghana, formerly Ghana Telecom, is the national telecommunications company of Ghana. The company in Ghana operates under Vodafone Group Plc - the world's leading mobile telecommunications company, with a significant presence in Europe, the Middle East, Africa, Asia Pacific and the United States.

    Read more about this company


    Postpaid Billing Analyst

    Job Description

    • Manage and maintain the Mediation and Service Provisioning Platforms

    • Implement new rule changes on mediation and provisioning platforms.

    • Ensure CDRs are received from Core Network nodes, processed by mediation platform and delivered to downstream systems

    • Manage and maintain the Provisioning system to ensure provisioning requests are successfully sent to the appropriate network elements (HLR, IN, CBS, NGN, etc). Provisioning failure rate should be <1%

    • Manage and monitor the integration of all 3rd party systems and payment platforms integrated with the billing systems

    • Ensure the timely delivery of CDRs to the following systems (BI, RAID, FMS, Syniverse)

    • Manage and maintain the following systems: LBI, I2000, NBU and Roaming Server

    • Manage the timely delivery of NTRDE roaming files to roaming data clearing house (DCH)


    •  Degree in Electrical/Electronic, Telecom, Computer Engineering or Information Technology

    • Minimum 3 years experience in billing or convergent charging, preferably in the telecommunications sector

    • Medium to high level expert in telecom mediation processes and other billing concepts

    • Understanding of convergent charging and intelligent networks

    • Intermediate to advance knowledge in SQL or UNIX

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    Broadband Billing Analyst

    Job Description

    • To support the maintenance and billing of broadband, interconnect and wholesale services

    • Ensure accurate charging and billing of all Fixed Broadband and FTTH Customers using the CBS system

    • Ensure accurate rating and billing of all interconnect partners using the PRM system

    • Ensure accurate charging and billing of Vodafone Enterprise’ wholesale customers using the PRM system

    • Manage and maintain the AAA (Authentication, Authorization, and Accounting) system to ensure customers can connect the internet.

    • Manage and maintain the Partner Relationship Management (PRM) system

    • Upload new exchange rates, partner tariffs and trunk information into the PRM system

    • Configure new Operator trunks and maintain existing ones into PRM system

    • Troubleshoot broadband complaints and provide resolution

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    Enterprise Service Incident Manager

    Job Description

    • To execute the Incident Management process, providing a more purposeful Incident co-ordination and communication to enable restoration of agreed service SLA to HVC Customers.

    • Progress and co-ordinate Critical/Major/Minor incidents minimizing impact on both Internal & External Customers of all supported systems and services in line with the Incident Management process & procedures in accordance with global and local requirement.

    • Ensuring all incidents have accurate impact statements, prioritized with appropriate severity rating, and communicated to all customers, in accordance with Incident Management process and procedures.

    • Ensure all incidents are escalated to the appropriate team in accordance with Incident Management process and procedures

    • Ability to work and interact with other teams, operations staff, Service Delivery staff, Enterprise and Management and also lead and drive recovery activities during service related outage events

    • Ensure that both Tier 1 and 2 levels of troubleshooting are supported such that all escalations are contained. This requires interfacing both Tier 1 and 2.

    • Ensure that all works are carried out in compliance with Vodafone

    • Own the entire process of service troubleshooting, restoration and Preventive Maintenance of HVC, MSAN and IP/MPLS networks


    • BSc/HND in Telecommunication, Electrical Electronics Engineering or its equivalent

    • 3 - 5 years Telecoms or IT Industry experience

    • An in-depth understanding of IP/MPLS architecture and configuration

    • Have worked within a pressurized environment and experience in analysing risks and making recommendations to senior management.

    • Have experience of facilitating technical discussions with either customers and/or suppliers to solve service problems and ability to effectively use MS Office products including Word / Excel/ PowerPoint / Outlook.

    • Knowledge of engineering and quality standards

    • Strong background in IP skills/CCNA preferred

    • In-depth knowledge on GPON/FTTX/MSAN /LAN/WAN and IP/MPLS Technology

    Method of Application

    Use the link(s) below to apply on company website.


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