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  • Posted: Jul 11, 2019
    Deadline: Jul 22, 2019
  • Vodafone Ghana, formerly Ghana Telecom, is the national telecommunications company of Ghana. The company in Ghana operates under Vodafone Group Plc - the world's leading mobile telecommunications company, with a significant presence in Europe, the Middle East, Africa, Asia Pacific and the United States.

    Read more about this company


    Postpaid Billing Analyst

    Job Description

    • Manage and maintain the Mediation and Service Provisioning Platforms

    • Implement new rule changes on mediation and provisioning platforms.

    • Ensure CDRs are received from Core Network nodes, processed by mediation platform and delivered to downstream systems

    • Manage and maintain the Provisioning system to ensure provisioning requests are successfully sent to the appropriate network elements (HLR, IN, CBS, NGN, etc). Provisioning failure rate should be <1%

    • Manage and monitor the integration of all 3rd party systems and payment platforms integrated with the billing systems

    • Ensure the timely delivery of CDRs to the following systems (BI, RAID, FMS, Syniverse)

    • Manage and maintain the following systems: LBI, I2000, NBU and Roaming Server

    • Manage the timely delivery of NTRDE roaming files to roaming data clearing house (DCH)


    •  Degree in Electrical/Electronic, Telecom, Computer Engineering or Information Technology

    • Minimum 3 years experience in billing or convergent charging, preferably in the telecommunications sector

    • Medium to high level expert in telecom mediation processes and other billing concepts

    • Understanding of convergent charging and intelligent networks

    • Intermediate to advance knowledge in SQL or UNIX

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    Broadband Billing Analyst

    Job Description

    • To support the maintenance and billing of broadband, interconnect and wholesale services

    • Ensure accurate charging and billing of all Fixed Broadband and FTTH Customers using the CBS system

    • Ensure accurate rating and billing of all interconnect partners using the PRM system

    • Ensure accurate charging and billing of Vodafone Enterprise’ wholesale customers using the PRM system

    • Manage and maintain the AAA (Authentication, Authorization, and Accounting) system to ensure customers can connect the internet.

    • Manage and maintain the Partner Relationship Management (PRM) system

    • Upload new exchange rates, partner tariffs and trunk information into the PRM system

    • Configure new Operator trunks and maintain existing ones into PRM system

    • Troubleshoot broadband complaints and provide resolution

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    Enterprise Service Incident Manager

    Job Description

    • To execute the Incident Management process, providing a more purposeful Incident co-ordination and communication to enable restoration of agreed service SLA to HVC Customers.

    • Progress and co-ordinate Critical/Major/Minor incidents minimizing impact on both Internal & External Customers of all supported systems and services in line with the Incident Management process & procedures in accordance with global and local requirement.

    • Ensuring all incidents have accurate impact statements, prioritized with appropriate severity rating, and communicated to all customers, in accordance with Incident Management process and procedures.

    • Ensure all incidents are escalated to the appropriate team in accordance with Incident Management process and procedures

    • Ability to work and interact with other teams, operations staff, Service Delivery staff, Enterprise and Management and also lead and drive recovery activities during service related outage events

    • Ensure that both Tier 1 and 2 levels of troubleshooting are supported such that all escalations are contained. This requires interfacing both Tier 1 and 2.

    • Ensure that all works are carried out in compliance with Vodafone

    • Own the entire process of service troubleshooting, restoration and Preventive Maintenance of HVC, MSAN and IP/MPLS networks


    • BSc/HND in Telecommunication, Electrical Electronics Engineering or its equivalent

    • 3 - 5 years Telecoms or IT Industry experience

    • An in-depth understanding of IP/MPLS architecture and configuration

    • Have worked within a pressurized environment and experience in analysing risks and making recommendations to senior management.

    • Have experience of facilitating technical discussions with either customers and/or suppliers to solve service problems and ability to effectively use MS Office products including Word / Excel/ PowerPoint / Outlook.

    • Knowledge of engineering and quality standards

    • Strong background in IP skills/CCNA preferred

    • In-depth knowledge on GPON/FTTX/MSAN /LAN/WAN and IP/MPLS Technology

    Method of Application

    Use the link(s) below to apply on company website.


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