Latest Recruitment at Accor

Job Description

Reporting to the Cluster Director of Finance & Business Support, responsibilities and essential job functions include but are not limited to the following:

• Consistently offering professional, engaging and friendly service.
• Must maintain good relationships with all departments to promote effective purchasing.
• To take full responsibility in ordering goods on all approved Purchase Orders/Purchase requests.
• To work closely with the Executive Chef and F&B Controller to establish a good purchase specification.
• To report to the supplier immediately for any wrong delivery and return the goods at supplier’s expense.
• To update the vendor’s list on current basis.
• To advise the Management of market trend changes.
• To conduct Market Survey at regular intervals to keep pace with the latest trends in the market.
• To ensure that better prices are obtained.
• To maintain good relations with suppliers in order to understand the market better.
• To make regular Market Survey for new suppliers and new products.
• To suggest means and ways of reducing costs without affecting the quality and standard of the hotel.
• Ensure that all purchase order requests are properly completed and approved before a purchase order is prepared and the items are purchased.
• Ensure that all items received by the hotel are properly documented in accordance with Fairmont Hotels & Resorts purchasing and receiving procedures.
• Generate purchase orders (or equivalent) and obtain authorization from the Controller and General Manager prior to processing these orders.
• Provide the Controller with a monthly summary of outstanding purchase orders for goods and services received, but not yet invoiced, prior to month-end, as detailed in the Policy & Procedure Manual.
• Participate as required in the monthly or quarterly count of food and beverage inventories as well as with the quarterly count of operating equipment, according to company policy.
• Ensure that there are sufficient expendable operating supplies on hand for each department by coordinating regular inventories with the storeroom personnel and /or department heads.
• Assist the Accounts Payable Clerk in researching any discrepancies on invoices.
• Take appropriate personnel related action (i.e., hire, commend, discipline, evaluate, etc.,) with Purchasing staff as required.
• Conduct frequent quality control audits to ensure staff is properly trained and following established procedures.
• Supervise, train and motivate Purchasing department employees and thoroughly understand all of their duties and responsibilities.

Qualifications

• The ideal candidate will be a hands-on professional with a passion for service quality and excellence
• At least 5 years’ experience in a similar role is an asset
• A degree in Purchasing or Supplies management
• Must be computer literate with effective communication skills and an excellent command of written and spoken English.

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Job Description

• Clean all kitchen equipment
• handle all the equipment with great care
• control breakages
• observe safety measures and conserve energy in work stations
• polish all kitchen equipment
• prearation of buffet equipment prior to functions

Qualifications

• 2 years in a similar position
• O level graduate
• experience in hospitality industry

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Job Description

• Sets up and tears down service stations
• Taking table orders for all food and beverage from the guests and serve in a professional and positive manner
• Fosters a welcoming culture
• Knowledgeable on menus - Food and beverage - speaks passionately and informatively about the offerings
• Aware of all business within hotels on daily basis and to guide guests accordingly
• Anticipate guest needs
• Ensure smooth running of tables allocate

Qualifications

• Minimum two years in F & B Preferably at a luxury property
• An operational knowledge and proficiency i point of sale system an asset
• Strong guest service orientation
• Excellent written/verbal communication interpersonal skills
• Able to balance a variety of conflicting priorities while providing guest service

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Job Description

• Responsible for verifying all goods arriving as per agreed purchase delivery notes and agreed quantity and quality received
• Ensure cleanliness of all store areas are clean and tidy and in strict compliance with hygiene standards and regulations
• Check and maintain stock levels, expiry dates
• Keeping verifiable records of incoming and outgoing goods

Qualifications

• Basic knowledge in accounting
• Ability to work for long hours
• standing and lifting items
• CPA ii
• Diploma in accounting

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Job Description

• Ensure all hotel housekeeping standards are followed
• Ensure that all guest rooms are cleaned thoroughly and furniture arranged
• Report any lost and found items in guest rooms to the Head Housekeeper for recording and follow up
• Report any rooms that need repair or if any equipment breaks down
• Handle guest queries in the room in accordance with the company standards

Qualifications

• "O" level or college certificate
• Ability to work under minimum supervision
• A person of integrity
• At least two years in a hospitality industry

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Job Description

• Ensure safety and security of guests, colleagues and property is strictly maintained
• Monitor the entry and departure of colleagues, visitors and other persons to guard against theft and maintain security of the premises by signing in and out
• Ensure proper communication of the department operations are maintained, through hand held radios and phones
• Enforce policies and procedures as outlined in the security department as per the Fairmont standards
• Ensure all lost and found items are registered and handed over to the Assistant Security Manager for safe keeping.
• Communicate with the management for authorization of visitors without appointment
• Escort guests to their destination and offer help where necessary
• Ensure all items taken out of the Hotel for repair are returned, listed in daily duly gate pass standards.

Qualifications

• At least three years experience in hospitality Industry an added advantage
• Ex Police or military background
• Certification in CPR First Aid required
• Must posses a professional presentation
• Computer literate in Microsoft window applications required
• Valid certificate of Good Conduct
• University/College degree in a related discipline preferred 
• Ability to work cohesively with fellow colleagues as part of a team
• Strong interpersonal and problem solving
• Ability to focus attention to gusts needs, remaining calm and courteous at all times

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Job Description

• Cleans laundry machines and equipment before start of duty
• Loads Hydro-dryers as per machine capacities-no over or under loading and sets the correct timing where applicable
• Ensure a first-in-first out system of ironing of flat work
• Folds items that are free of stains, dirt, dampness, tears, creases as per the set standards
• switches off all utilities and machines after use, closes down ensuring all remaining work is properly covered

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Job Description

• Consistently offer a professional, friendly greeting and engaging service 
• Understand the Server’s tasks in the outlet 
• Understand shift end reports in the outlet and the POS system 
• Assist guests regarding food and beverage menu items in an informative and helpful way 
• Have knowledge of all menu items, garnishes, contents and preparation methods 
• Follow outlet policies, procedures and service standards 
• Take wake up calls for guests correctly and professionally
• Follow all safety and sanitation policies when handling food and beverage

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Job Description

•  Mis en-place of all sauces and condiments
•  Following HACCAP procedures
•  Ensure all items are kept properly and labelled

Qualifications

• Certificate or diploma in culinary
• Experience of one year in a similar position

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Job Description

• Auditing, reconciling and analyzing the hotel daily revenues by ensuring night audits are done
• Carry out month end procedures related to revenue collections and reconciliations
• supervising and assisting in taking physical inventories of all food and beverage
• checking merchandize received daily to determine that it conforms to weight, trim and count specifications

Qualifications

• More than three years in a similar field
• Bachelor degree in Finance/Hospitality or related field
• CPA Section 1
• Knowledge in Sun System, Opera Cloud, Materials Control & Symphony

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Job Description

Reporting to the Assistant Director of Finance & Business Support, responsibilities and essential job functions include but are not limited to the following:

• Must have a commitment to follow all Company procedures as they relate to the Purchasing Department.
• Must be able to work in a safe, prudent and organized manner.
• Inspect the physical condition and count or measure the quality and weight of all items or supplies at the time they are received and before they are placed in storage.
• Receive goods and verify these goods against the purchase orders by taking into account the quantity and quality of the received products. Also, the Receiving Officer must note any short shipments or duplications.
• Document the receipt of items on the purchase orders and packaging slips and then note any discrepancies. 
• The Receiving Officer must complete a credit memo or manually adjust the invoice for any product discrepancies.
• Carry out shipping tasks for items on behalf of the hotel or the hotel’s guests by completing the package and shipping log and documentation (both incoming and outgoing items).
• Deliver goods received to the location that is specified on the purchase order, as required.
• Complete a daily non-food and beverage receiving log and submit a daily report with the relevant packaging slips to the accounts payable clerk.
• Maintain an up-to-date file of the receiving copy of all approved purchase orders. 
• All purchase orders must clearly state the status of delivery (i.e., open or partial).
• Inspect the physical condition and count or measure the quality and weight of all items or supplies at the time they are received and before they are placed in storage.
• Ensure all deliveries are received at the designated receiving area only.
• Ensure all invoices and/or packing slips are stamped with the appropriate receiving stamp upon deliveries.
• Complete a daily food and beverage receiving report and submit the invoices daily to the accounts payable coordinator.
• Ensure that the receiving area is clean and accessible.
• Monitor and take inventory on a regular basis, i.e., daily for produce, dairy and bread, or on specific days for meat, etc., to compile orders based either on par levels or needs.
• Reduce spoilage level and systemize stock rotation by ensuring first in, first out.
• Issue a Slow Moving Stock list at least once every month.
• Be responsible for store keys through security to safeguard against unauthorized personnel gaining entry.

Qualifications

• At least 2 years’ experience in a similar role is an asset
• A diploma/degree in Purchasing or Supplies management

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Key Areas of Responsibility

Pastry Kitchen Operations

• Assign in detail, specific duties to all employees under your supervision and instruct them in their work, in order to manage the daily Pastry operation, quality control and food hygiene.
• Ensuring creative menu planning, all recipes and product yields are accurately costed, reviewed regularly, as well as MEP is done according to recipes, portion control and waste minimization.
• Ensure that pastry stock levels within the department are of sufficient quantity and quality in relevance to the hotel occupancy and forecasts.
• Collaborate with the Culinary team and Head of Pastry and respective and teams, to create a yearly marketing plan for the outlet.
• Check the taste, temperature and visual appeal of pastry items prepared to ensure that the quality and portion are consistent and as per specifications set out.
• Leading by example on all hygiene requirements (safe personal hygiene and sanitary food-handling practices, labelling and FIFO/FEFO practices)
• Ensure that all safety, health, security and loss control policies and procedures and government legislation are adhered to
• Practice strict control of food portioning and  wastage, ensuring gross food profitability

Guest and Service Delivery

• Interacts with guests to obtain feedback on product quality and service levels
• Responds to and handles guest priorities and  reports to seniors for further resolve
• Provides guidance to junior kitchen staff members, including within pastry and bakery sections

Leading others

• Work closely with leaders to understand all financial budgets and goals and deliverables
• Manage and provide leadership to all subordinate such as Chef De Partie -Pastry, Commis-Pastry as well as stewarding and ensure adherence to all company and hotel policies and procedures at all times.
• Project a positive and motivated attitude amongst all colleagues and conduct regular team meetings where active attendance is key.
• Ensure positive and constructive feedback on work performance is given to encourage a positive and eager environment.
• Set example to others on personal hygiene and cleanliness on and off duty.
• Perform other reasonable duties as assigned

Qualifications

• College Diploma or Degree  in Culinary Arts - Pastry preferred
• Experience in Luxury hotel offering leadership in Pastry
• Minimum of four (4)years relevant experience in similar position, preferably in similar operations style and luxury property
• Strong working knowledge with computer, MS office, Opera, MC
• Good reading, writing and oral proficiency in English language
• Passionate, energetic and self-motivated individual who can deliver exceptional performance.
• Excellent culinary and organizational skills.
• A team player with communication and interpersonal skills.
• Ensure consistency and people training, including development and continuous assessment

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Responsibilities

• Oversee and develop the content strategy for all Fairmont Kenya social media platforms, including Fairmont Mount Kenya Safari Club, to align with the communication strategy set by category managers.
• Manage all aspects of social media content production, including scheduling and execution.
• Segment social media platforms according to communication objectives and target audiences (e.g., LinkedIn, WeChat, Facebook, TikTok, Instagram, Twitter).
• Collaborate with category managers to develop and implement a social media communication strategy that supports content creation goals.
• Recommend new social media platforms when relevant to the overall strategy.
• Engage and nurture our B2B and B2C communities with consistent and relevant daily communications.
• Create or co-create content and storytelling across various media formats, including images, videos, texts, ads, and partnerships.
• Coordinate with internal and external partners, such as category managers, experience managers, creative agencies, photographers, videographers, and other external collaborators, to produce high-quality content.
• Develop and distribute briefs to internal and external partners, ensuring clear direction and successful execution of content initiatives.
• Train property and experience managers to generate fresh content that aligns with the overall social media strategy.
• Implement all components of the Accor Digital Strategy on social media to maximize online exposure.
• Develop and manage Fairmont Kenya's hashtag and tagging strategy.
• Establish objectives and KPIs, analyzing and reporting on ROI and other relevant metrics to optimize engagement and drive sales.
• Proactively identify digital advertising and PR opportunities that align with the hotel brand, presenting these to the team for potential action.
• Collaborate with category managers on digital PR and advertising efforts to enhance awareness, engagement, and conversion on social media platforms.
• Monitor competitor and influencer activities on social media to stay informed and competitive.
• Continuously update your knowledge of rapidly evolving social media trends.
• Share insights and strategies with teams to create new content opportunities.
• Manage and update the content library regularly.
• Contribute to budget creation and management, ensuring alignment with strategic goals.
• Ensure compliance with legal requirements regarding content, including image and music rights.

Qualifications

• Proven Experience: A minimum of 5 years of experience as a content creator for a brand, ideally within the luxury and/or travel industry.
• Diverse Backgrounds Considered: We also welcome applications from digital specialists, reputation managers, community managers, and influencers seeking to develop their skills in brand management through social media.
• Creative Vision: Demonstrated ability to approach challenges with creative flair and a willingness to challenge the status quo.
• Dynamic Work Environment: Passion for working in an inspiring, experiential, luxurious, and fast-paced environment.
• Relationship Building: Strong relationship skills with the ability to build and maintain excellent relationships with stakeholders and colleagues.
• Technical Proficiency: Advanced skills in Microsoft Word, Excel, PowerPoint, Outlook, and proficiency with other relevant applications, including Photoshop, video editing tools, music licensing platforms, Adobe Photoshop, and Canva.
• Content Creation Expertise: Expertise in creating detailed briefs for social media content and storytelling using existing content or by conceptualizing new impactful content opportunities.
• Audience Engagement: Proficiency in communicating with various communities, including corporate and leisure guests, key stakeholders, and partners.
• Social Media Savvy: Comprehensive understanding of relevant social media platforms in both local and international markets.
• Collaborative Skills: Proven ability to collaborate successfully with a wide range of internal and external stakeholders, from junior to senior executive levels.
• Analytical Abilities: Deep understanding of social media platforms, including the ability to analyze performance metrics.
• Educational Background: Tertiary qualifications in Marketing, Digital Media, or Advertising.
• Data-Driven: Strong affinity for data, with a focus on achieving KPIs and engagement/conversion objectives.
• Passionate & Vibrant: A caring, vibrant, and passionate attitude towards your work.
• Team Collaboration: As part of the Marketing, Communication, and Digital team, you will work closely with the Digital Specialist overseeing the Fairmont Kenya digital ecosystem, as well as category managers who will provide in-depth knowledge of the brand, properties, and experiences/offers.
• Remote Work Flexibility: You will have the opportunity to work remotely from time to time, according to a schedule determined with your manager.
• On-Site Presence: Regular travel to the Fairmont Mount Kenya Safari Club property will be required to fulfill your role.
• Availability: Availability to respond to queries within 24 hours, seven days a week.