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  • Posted: Dec 19, 2022
    Deadline: Jan 5, 2023
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    Manager, Digital Financial Services (DFS)

    Manager, Digital Financial Services (DFS), BRAC Ghana Savings and Loans Ltd.

    • The Digital Financial Services (DFS) Manager will drive the implementation of BRAC Ghana Savings and Loans Ltd digital strategies that aim to increase outreach, deliver a superior customer experience, increase organizational efficiency, and find the right balance between tech and touch for BRAC Ghana customers.
    • The DFS Manager will drive innovation and coordinate the digitalization of BRAC Ghana’s field operations, the implementation of digital delivery channels and the development and delivery of innovative DFS appropriate for BRAC Ghana customers and will think creatively to innovate new uses for technology.

    Key Responsibilities:
    DFS Strategy and Innovation

    • DFS Manager will drive the implementation of BRAC Ghana Savings and Loans Ltd digital strategies and action plans to increase outreach, deliver a superior customer experience, increase organizational efficiency, and find the right balance between tech and touch for BRAC Ghana customers.
    • DFS Manager will work closely with BRAC Ghana management to provide strategic input and thought leadership on the use of DFS to better meet the needs and improve the livelihoods of BRAC Ghana's existing and target customers especially women and youth.
    • DFS Manager will conduct periodic analysis and review of BRAC Ghana’s implementation of existing DFS strategies and its alignment to BRAC Ghana’s overall strategic business plan
    • Conduct market assessments to inform the refinement of DFS strategy and development of market-led and innovative technology-enabled financial solutions

    Digital Processes, Channels and Products

    • DFS Manager will design, test, refine and implement DFS projects at BRAC Ghana Savings and Loans Ltd. S/he will develop and implement DFS project-specific pilot and scale-up plans and activities including customer needs analysis, business requirements analysis, detailed project implementation planning, reporting, and change management to maximize the impact of DFS projects
    • Develop detailed functional requirements for DFS tools and applications and coordinate the different functions/departments
    • Monitor and track the progress of DFS projects to ensure project activities are achieved in an effective, efficient, and timely manner
    • Design and implement monitoring surveys and use survey findings to refine and improve BRAC’s processes and products and enhance the customer experience in using DFS.
    • Continuous training and handholding of BRAC Ghana’s staff in defining and implementing business case and value proposition for DFS channels and products, piloting and scaling of DFS
    • Design and implement client and staff digital training programs in collaboration with relevant BRAC Ghana departments/functions.
    • Disseminate and share knowledge and lessons learned among the different BI MF countries to support the implementation of organizational best practices for designing and implementing different digital projects in BI MF
    • Collaborate with industry stakeholders to design, develop, test and refine digital solutions under a structured environment and with ready-to-use tools.
    • Support BRAC Ghana to develop/refine and implement digital-related policies, procedures and standards in alignment with BRAC Ghana's digital strategies
    • Work with marketing and communication teams to design effective marketing campaigns and communication to enhance the adoption and active usage of DFS
    • Cooperate with BI MF digital transformation, IT, operations, and other relevant teams in the implementation of BRAC Ghana’s DFS strategies and action plans
    • Develop and manage relationships with third parties such as digital solutions suppliers, FinTech’s, developers etc.

    Market and Ecosystem Intelligence

    • Keep an active watch on digital technologies available in the market that may improve the quality and efficiency of BRAC Ghana field operations, and product and service delivery.
    • Work with other enabling stakeholders, such as regulators, universities, governments, think tanks, BRAC’s fundraising teams, and others.

    Safeguarding

    • Ensure the safety of team members from any harm, abuse, neglect, harassment and exploitation to achieve the programme’s goals on safeguarding implementation. Act as a key source of support, guidance and expertise on safeguarding for establishing a safe working environment.
    • Practice, promote and endorse the issues of safeguarding policy among team members and ensure the implementation of safeguarding standards in every course of action.
    • Follow the safeguarding reporting procedure in case any reportable incident takes place, encourage others to do so.

    Educational Requirements:

    • Minimum Bachelor's degree or BA in Business Administration/ Finance/Economics, Development Studies/ IT/Engineering

    Required Competencies:

    • In-depth understanding of the key drivers in a digital product/emerging technology business.
    • Knowledge of the Regulatory environment and the National DFS policy
    • Insight into the way that digital transformation is affecting industry and knowledge of best practices.
    • Experience in digital project management, including technological aspects that enabled you to develop skills in understanding business needs and transcribing them into functional specifications for digital tools.
    • Strong written and verbal communication skills, and the ability to translate complex technological implementation language to non-technical people. Able to demonstrate effective analytical skills, an ability to translate raw information into actionable strategies and initiatives as well as the ability to perform standard analyses
    • Familiarity and experience with microfinance preferred
    • Excellent attention to detail and experience in managing multiple projects
    • Fluency in English required (spoken, reading, and written)

    Experience Requirements:

    • Five years of related experience working in financial inclusion, product development, digital finance, microfinance/micro-lending, technology for development, and/or payments platforms.
    • Substantial exposure to DFS strategy management, with direct exposure to top management strategy formulation and decision-making. Exposure to a wide range of strategic decision-making processes and as a result has become comfortable assessing business processes and requirements to inform the design and implementation of DFS projects.
    • Substantial exposure in conducting customer-centric research for DFS and using customer insights to drive DFS adoption, usage, and impact
    • Substantial exposure in implementing digital field applications, mobile payments agent banking, and/or other DFS projects
    • Experience working with MNOs, FinTech, financial institutions, and regulators is an added advantage

    go to method of application »

    Manager, Procurement & Administration

    Manager, Procurement & Administration, BRAC Ghana Savings and Loans Ltd.

    • Support the Chief Business Support Officer to ensure all logistics and supplies are procured and managed according to good standards, to ensure quality and high integrity of all procurement processes.

    Key Responsibilities:

    • Procurement of equipment and other supplies;
    • Purchase and organize supplies for all new branches;
    • Management of fuel consumption (generator /office vehicles);
    • Responsible for the maintenance and procurement of office vehicles;
    • Responsible for the signing of purchase orders;
    • Responsible for the clearance of tax invoices;
    • Responsible for the preparation of purchase proposals for the Company’s equipment
    • Monitor various activities and contracts (Service / Maintenance);
    • Provide reports to management on regular basis on the activities managed and cost-cutting initiatives;
    • Work with other departments to prepare branch roll-out plans for new Business Offices and execution;
    • Monitoring, supervising and ensuring safety measures are incorporated into all business aspects;
    • Co-ordination and management of all administrative issues like hygiene, stationeries, & welfare;
    • Develop and maintain up-to-date, effective security measures to protect the Company’s properties and staff;
    • Ensure all rents are paid promptly;
    • Supervise all maintenance activities and maintain a regular schedule of maintenance for the Company’s properties;
    • Work with the Legal officer to establish the Service Level Agreements for all service providers and suppliers and monitor their compliance;
    • Ensure the Company’s insurance policy is adhered to at all premises and premium charges are paid promptly;
    • Maintain clean surroundings on daily bases throughout the day in all of the branches and head office;
    • Maximize the best value for money for companywide procurement activities in line with the company’s policies and procedures;
    • Proper management and efficient utilization of stores;
    • Deliver all administration services in the most efficient manner to facilitate the functions of other departments;
    • Ensure adequate records of fleet management/movement, and put in place policies/structures to guard against abuse;
    • Organize all drivers and vehicles to provide efficient transport for branches and staff;
    • Ensure all drivers of vehicles have read and fully understood the Vehicle Usage Policy and Vehicle Code of Conduct;
    • Ensure all basic checks are completed on fluid levels and brakes on a weekly basis and log in Vehicle Maintenance Log Book.
    • Ensure all vehicle logbooks are correctly filled in for all journeys and checked against the Fuel Log on a monthly basis;
    • Ensure all work on vehicles is checked on completion, all parts are replaced, and vehicles condition has improved where appropriate;
    • Manage vehicle usage ensuring all employees and drivers comply with the organization's Vehicle Usage Policy and any accidents or damages are fully and promptly reported to senior management;
    • Ensure all vehicles are roadworthy and have valid insurance and COF;
    • Manage the sale and purchase of any vehicles with the support of the Senior Management;
    • Ensure strict compliance with Outsourcing guidelines and Company’s policies;
    • Ensure that the Company has adequate cover for its fixed assets, against fraud and accidents.

    Safeguarding

    • Ensure the safety of team members from any harm, abuse, neglect, harassment and exploitation to achieve the programme’s goals on safeguarding implementation. Act as a key source of support, guidance and expertise on safeguarding for establishing a safe working environment.
    • Practice, promote and endorse the issues of safeguarding policy among team members and ensure the implementation of safeguarding standards in every course of action.
    • Follow the safeguarding reporting procedure in case any reportable incident takes place, encourage others to do so.

    Educational Requirements:

    • Minimum Bachelor’s Degree in Business Administration with procurement and administration concentration.
    • Master’s Degree in a similar field will be of added advantage.

    Required Competencies:

    • Excellent organizational, planning, analytical and problem-solving skills.
    • High level of customer service and a strong willingness to work in the field.
    • Excellent interpersonal, communication and training skills.
    • Excellent technical report writing skills and computer literacy.

    Experience Requirements:

    • Experience in procurement and administration
    • At least 5 years of working experience in administration with proven knowledge of procurement procedures and processes
    • Experience in managing contracts with various vendors and ensuring the SLA is adhered to
    • Extremely proficient in computing

    External candidates need to email their CV with a letter of interest mentioning educational grades, years of experience, current and expected salary at [email protected]

    Internal candidates need to apply with their latest CV including all job assignments in detail with BRAC PIN and email to [email protected]
    Please mention the name of the position and AD# BI 140/22 in the subject bar.

    Method of Application

    External candidates need to email their CV with a letter of interest mentioning educational grades, years of experience, current and expected salary at [email protected]
    Internal candidates need to apply with their latest CV including all job assignments in detail with BRAC PIN and email to internal [email protected]
    Please mention the name of the position and AD# BI 141/22 in the subject bar.

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