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Vodafone Ghana, formerly Ghana Telecom, is the national telecommunications company of Ghana. The company in Ghana operates under Vodafone Group Plc - the world's leading mobile telecommunications company, with a significant presence in Europe, the Middle East, Africa, Asia Pacific and the United States.
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Job Description
To provide the Vodafone Cash Function within Vodafone Ghana with financial guidance, commercial insights, and value-added analysis with the sole aim of driving the function towards overall business objectives. The role reports into the Financial Operations Head in the Finance organisation under the CFO.
Job Responsibility
- Impact on the Business
- Manage End-to-End Accounting of all MFS related transactions.
- Ensure Reconciliation of all balance sheet accounts under MFS, and ensure transactions posted into wrong accounts are corrected and aged items are properly tracked with clear action plans and the make- up of the balances on the balance sheet is clearly understood.
- Effectively liaise with all relevant stake holders in ensuring smooth running of Mobile Finance Operations.
- Be the centre of excellence on all financial matters within the business; Providing sound financial advice as and when required within a matrix environment.
- Develop financial policies and procedures for operational efficiency.
- Ensure timely delivery of Regulatory reports to both Internal and External parties.
- Ensure MFS Adherence to all Group policies, Controls, and guidelines.
- Customers, Suppliers and Third Parties
- Collaborate effectively with Commercial in growing the Mobile Finance Business.
- Provide relevant documentations required for internal & external audit purposes
- Work with banks daily to solve operational issues
- Leadership and Teamwork
- Establish and maintain good working relation with other employees within the Finance Operations Team and externally, Commercial, Bankers and Other Third Parties
- Ensure appropriate distribution of workload amongst team.
- Prepare annual performance appraisals
- Assist in the year end audit
- Innovation and Change
- Use innovative thinking and ability to challenge existing processes
- Make contribution towards developing strong controls for financial processes and improving accurate recording of financial transactions.
- Communication
- Monthly Reconciliation Report
- Team Motivation / Engagement Level
Key Requirements
- Minimum 5 years work experience with at least 3 years in an accounting or a similar finance role
- Proven ability to manage multiple competing deliverables
- Fintech industry experience a Plus
- Computer literate, strong in Excel, Word and PowerPoint
- Good communicator, both written and oral - Confident in liaising at all levels
- Proven analytical skills, and the ability to work well under pressure to extremely tight deadlines
- To have good understanding of financial transactions and accounting for them
- Experience in reconciliation and reporting
- To be knowledgeable in the use of ERP accounting systems preferably SAP
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Role Purpose
Manage and lead the Technology Security Cyber Security Baseline Assurance needs across Vodafone Ghana. To further provide security assurance, guidance and support to high profile projects according to company defined policies and requirements, best practice and local/international standards (PCI, SOX, ISO27001, GDPR, POPIA and Cyber Crime Bill of 2015) relevant to the technology security area. He/She should have credible experience in Information Security and Cyber Security Governance, Risk and Assurance based on proven frameworks such as COBIT 5, ISO27001/2, and the NIST Cybersecurity Framework. As a key member of the Vodafone Ghana Cyber Security team, the candidate should be comfortable with driving information security assurance ideas and communicating clearly with technical as well as non-technical audiences
Job Responsibility
- Provide supervisory technology security assurance, guidance and support to the Vodafone Ghana (VFGH) team as well as Vodacom Group & Vodafone Group where needed.
- Assure that security is embedded in IT System and Network Infrastructure (Mobile, IS and Enterprise) across the Vodacom Group.
- Defining, implementing and efficiently maintaining technology security controls and requirements.
- Ensure timely delivery of technology security assurance and support for projects.
- Provide SME input to Technology Security Policy requirements and procedures.
- Provide accurate and timely reporting of technology security risks identified during project engagement and propose remediation and mitigation options.
- Participate in creation and execution of technology security strategy.
- The role requires the individual to monitor information security governance, risk, and compliance by Vodafone Ghana Corporate IT, Mobile and Enterprise Business domains.
- Engage with the stakeholders on control effectiveness and deficiencies in the design and operating effectiveness of information security controls, design and recommend opportunities for continuous improvement.
- Interpret and manage the controls and capabilities required for VFGH to establish and comply with an information security management system in alignment with information security international best practice and/or industry standard(s).
- Develop, manage and implement the Vodafone information security audit and assurance plans and schedules, including any specific business needs and requirements (including PCI, ISO27001, GDPR, POPIA, Cyber Crime Bill).
- Manage and conduct formal information security risk analyses, reviews, tests, audits and/or self-assessments.
- Design appropriate remedial actions for identified risks, drive remediation of findings and management of risks and exemptions.
Skills
- Security
- Risk and Compliance
- Monitor and Diagnose
- Mobile and Network Security
- Implementation and Integration
- Change and Adaptability
- Complexity Management
- Assurance / Assessment
- Communication
- Risk Management
Professional / Technical Skills
- Bachelor’s Degree in Computer Science, Information Security, Engineering or Technology or other related fields.
- Minimum of 5+ years of experience in Tech Security role.
- Knowledge of technology management/compliance frameworks such as ISO/IEC 27001, SOC 2, SOX, ITIL, COBIT, and NIST.
- Knowledge of legal, regulatory and privacy requirements, such as Personally Identifiable Information (PII) Protection and Payment Card Industry (PCI)/Data Security Standard.
- A diverse security background with knowledge in several areas including: layered security architecture; internet protocols; firewalls; VPN technologies, IDS/IPS, network access control and network segmentation, anti-malware and spam technologies; risk and vulnerability assessments, and compliance.
- Security concepts related to DNS, routing, authentication, VPN, proxy services and DDOS mitigation technologies
- Windows, UNIX and Linux operating systems.
- Practices and methods of enterprise architecture and security architecture
- Network security architecture development and definition.
- Web Security & Encryption
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Job DescriptionRole Purpose
To drive Mobile Financial Services business with regards to product distribution, profitability and increase Vodafone Ghana market share.
Key Accountabilities
- Drive the strategic direction of Vodafone Cash in the region by owning the vision of the service.
- Act as the primary support person for Vodafone Cash within the region
- Manage Agents profitability
- Manage Vodafone Cash distributor(s) to achieve set sales & distribution targets.
- Ensure Area Development Representatives adhere to distribution best practices in recruiting, on-boarding and managing agents
- Drive key distributors to achieve distribution logistics compliance
Technical and Educational Experience
- Minimum of an undergraduate degree or its equivalent in Marketing, Sales, Business Administration or a related subject.
- Minimum of 3 years’ experience in FMCG or a related field
- Effective team player
- Conversant with Microsoft Office and Project management and business process skills
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Job Description
Technical/Professional Qualifications
- Bachelor’s Degree in Computer Science, Telecommunication or electrical engineering, Information Systems or other related field
- Knowledge of Lean Six Sigma with certification
- Knowledge of eTOM
- Certified Scrum Master (CSM) or Professional Scrum Master (PSM) or Professional Product Owner (PSPO) or similar
- Knowledge on use of process automation tools such as Ui Path, MS power automate, Blue Prism, Automation Everywhere, etc.
- Strong data science, data analytics and problem solving skills
Role Purpose
To analyze business processes, review and drive improvement for overall operational efficiency. To design, develop, implement and maintain innovative RPA solutions for respective functions to improve team efficiency. Work with the RPA centre of excellence to implement complex business process automations.
Key Accountabilities and Decision Ownership
- Identify and re-design business processes for automation
- Engage and work with respective processes owners to simplify, optimize and digitize business processes
- Ensure documentation of processes that are selected for automation (As-Is & To-Be)
- Assess value, develop and prioritize business processes for automation prioritizing those with maximum value that are aligned with business strategy
- Monitor and maintain RPA deployments post-implementation and resolving any potential issues to ensure smooth business operations
Core Competencies, Knowledge and Experience
- Good understanding of operational processes in the Telecom industry
- In-depth knowledge of Agile processes and principles
- Experience in designing and implementing large scale process automation solutions using emerging automation technologies
- Good interpersonal, communication, time management and presentation skills
- Innovative, creative with great analytical and problem solving skills
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Description
The role holder will be responsible for managing the Roaming, ILD & Messaging portfolio for Vodafone Ghana and all engagements with roaming partners, messaging partners, VCS (Vodafone Carrier Service) VRS (Vodafone Roaming Service, VMH (Vodafone Messaging HUB), local and international carrier and aggregators to drive the commercial performance of the portfolio.
Accountability includes – margin ownership and margin optimization, customer acquisition and onboarding, revenue and traffic growth, product development, service delivery, service assurance, revenue assurance, end customer experience, collection and receivables management.
Job Responsibility
- Messaging, Roaming & ILD Portfolio Management
- End to End Accountability for growth and profitability of messaging, roaming and international long-distance services
- Design and implement strategy to increase roaming footprint.
- Manage and routinely review cost to carry and proactively ensure eradication of negative margins across all product lines.
- Single point of contact for Vodafone Ghana in relation to Vodafone Carrier Services and Vodafone Messaging Hub
- Lead and work with CVM & EVM to ensure revenue optimization and growth of roaming and ILD services
- Lead all commercial discussion and negotiation with aggregators, carriers and B2B in relation to local and international messaging
- Working with RA & Technology to minimise revenue leakages and ensue corrective action at taken as and when due for all roaming, ILD and messaging issues
- Develop segment specific roaming proposition and campaign to drive adoption and grow revenue
- Work with Marketing Communication to develop appropriate marcoms strategy for roaming and ILD
- Regularly review customer journey and enhance operational processes with a view to improving customer experience and satisfaction in relation to roaming and ILD
- Ownership of roaming coverage expansion, working with VRS
- Own the management and execution of all changes on Vodafone network as required by partners and VRS
- Establish and maintain strong business relationships with international carriers, local operators, aggregators, SMS hubs and resellers to grow and strengthen our bilateral route connectivity and clientele
- Carry out all necessary studies, analyses and cost calculations with the aim of minimizing the cost of international products and services to improve margin
- Leverage on Roaming footprint and International foothold in attracting and growing Mid to High Value Segments
- Trade and team information dissemination and Training
- Conduct teams training needs analysis
- Lead content development and delivery of skill enhancement programs to enhance professionalism of the enterprise sales team
- Effective interpretation and cascade of all value propositions and products to the team
- Effective Competitor analysis and Intelligence
- Provide useful and effective insight on competitor’s activities as well as relevant market development and proposing pre-emptive counter measures
Experience/Skill Requirements
- Proven leadership experience (10 years) in Telecoms industry preferably from commercial (sales, marketing and or product)
- Demonstrated ability to manage cross functional team and Senior Stakeholders to drive business results
- Strong Commercial Acumen in the B2B Environment
- Knowledge of ICT & telecoms services, applying this expertise in a customer-focused way to deliver business outcomes.
- Excellent communication skills including presenting & negotiation up to C Level audiences
- Ability to lead a cross-functional team to manage complex and transformational Programmes/Projects in a fast-paced environment
- Collaborative and growth mind-set required to succeed in the role
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Job Description
Role purpose:
To be part of Agile squad and to set, prioritize, and evaluate the work of the squad in order to ensure timely and efficient delivery of product features and functionality. To be a part of the product owner chapter and contribute to product development, release and best practise documentation and implementation.
Job Responsibility
- Define product vision, road-map and growth opportunities in alignment with the squad members and tribe lead
- Provide vision and direction to the Agile development team and stakeholders throughout every delivery and creation of product requirements
- Plan and prioritize product feature backlog and development for products and keep abreast with agile best practises and trends
- Assess value, develop and prioritize user stories, epics and themes to ensure work focuses on those with maximum value that are aligned with product strategy
- Provide backlog management, iteration planning, elaboration of user stories, definition of done (DoD) and maintain product backlog according to business value
- Ensure the squad always has adequate amount of tasks in backlog, research and analyse market, users and roadmap for the product
Core competencies, Skills and Experience
- In-depth knowledge of Agile processes and principles
- Good interpersonal, communication, time management and presentation skills
- Innovative, creative, and extremely responsive with a strong sense of urgency
- Creative thinker with a vision, sharp analytical and problem solving skills
- Knowledge of product and service development especially in telecoms
Professional Qualifications
- Strong commercial background, with experience in marketing
- Experience of coordinating multiple programmes or activities
- Knowledge of Agile methodology
- Strong data science, data analytics and problem solving skills
- Knowledge of basic telecoms, products and services and analyse market, users and roadmap for the product
Method of Application
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