Retention Officers at Old Mutual Limited

Job Description

This role delivers client service by taking inbound calls and making outbound calls in adherence to procedural, productivity and quality standards, across many products and processes.

Duties And Responsibilities

• Support the execution of retention initiatives. Deals with clients via telephone in adherence to procedural, productivity and quality standards.
• Strong support role involving sharing information and convincing client of appropriate course of action for resolution of queries.
• Exercises persuasive skills in guiding clients towards a solution.
• Takes inbound or makes outbound calls, effecting outbound calls in accordance with predetermined schedule.
• Finalize calls at point of contact where possible.
• May escalate more complex queries appropriately.

Requirements: Skills Qualification and Experience Required

• Minimum of a Degree from an accredited university.
• Candidate must have at least 1 year Call center experience or similar
• Candidate must have relevant work experience.

Competencies

• Innovative
• Customer relations/Relationship Management
• Reporting
• Strong database management ability (Excel, Access etc)
• Execution
• Initiating Action/Proactive

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Job Description

This role delivers client service by taking inbound calls and making outbound calls in adherence to procedural, productivity and quality standards, across many products and processes.

Duties And Responsibilities

• Support the execution of retention initiatives. Deals with clients via telephone in adherence to procedural, productivity and quality standards.
• Strong support role involving sharing information and convincing client of appropriate course of action for resolution of queries.
• Exercises persuasive skills in guiding clients towards a solution.
• Takes inbound or makes outbound calls, effecting outbound calls in accordance with predetermined schedule.
• Finalize calls at point of contact where possible.
• May escalate more complex queries appropriately.

Requirements: Skills Qualification and Experience Required

• Minimum of a Degree from an accredited university.
• Candidate must have at least 1 year Call center experience or similar
• Candidate must have relevant work experience.

Competencies

• Innovative
• Customer relations/Relationship Management
• Reporting
• Strong database management ability (Excel, Access etc)
• Execution
• Initiating Action/Proactive