Jobs Career Advice Signup
X

Send this job to a friend

X

Did you notice an error or suspect this job is scam? Tell us.

  • Posted: Feb 6, 2023
    Deadline: Not specified
    • @gmail.com
    • @yahoo.com
    • @outlook.com
  • Never pay for any CBT, test or assessment as part of any recruitment process. When in doubt, contact us

    Old Mutual is a premium African financial services organisation that offers a broad spectrum of financial solutions to retail and corporate customers across key market segments in 14 countries. The lines of business include Life and Savings, Property and Casualty, Asset Management and Banking and Lending. We are rooted in our purpose of Championing Mutual...
    Read more about this company

     

    Retention Officer-1

     

    Job Description

    This role delivers client service by taking inbound calls and making outbound calls in adherence to procedural, productivity and quality standards, across many products and processes.

    Duties And Responsibilities

    • Support the execution of retention initiatives. Deals with clients via telephone in adherence to procedural, productivity and quality standards.
    • Strong support role involving sharing information and convincing client of appropriate course of action for resolution of queries.
    • Exercises persuasive skills in guiding clients towards a solution.
    • Takes inbound or makes outbound calls, effecting outbound calls in accordance with predetermined schedule.
    • Finalize calls at point of contact where possible.
    • May escalate more complex queries appropriately.

    Requirements: Skills Qualification and Experience Required

    • Minimum of a Degree from an accredited university.
    • Candidate must have at least 1 year Call center experience or similar
    • Candidate must have relevant work experience.

    Competencies

    • Innovative
    • Customer relations/Relationship Management
    • Reporting
    • Strong database management ability (Excel, Access etc)
    • Execution
    • Initiating Action/Proactive

    Method of Application

    Interested and qualified? Go to Old Mutual South Africa on oldmutual.wd3.myworkdayjobs.com to apply

    Build your CV for free. Download in different templates.

  • Send your application

    View All Vacancies at Old Mutual South Africa Back To Home

Subscribe to Job Alert

 

Join our happy subscribers

 
 
Send your application through

GmailGmail YahoomailYahoomail