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  • Posted: Sep 8, 2022
    Deadline: Sep 27, 2022
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  • Vodafone Ghana, formerly Ghana Telecom, is the national telecommunications company of Ghana. The company in Ghana operates under Vodafone Group Plc - the world's leading mobile telecommunications company, with a significant presence in Europe, the Middle East, Africa, Asia Pacific and the United States.


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    VAS Operations Specialist

    Role Purpose

    1. To create a high value productivity and availability within Vodafone Ghana in support of the VAS business strategy and to maintain high standards of service quality and reliability within the VAS services operations.
    2. To act as a high level of operational support for product implementation, network integration/expansion and issue resolution for all VAS network elements. Equipment include (but not limed to) SMSC, EIR, USSDGW, OTA (Device Configurations), Voicemail, Phone Book, USSD API Gateway, USSD Multiplexer, USSD Reseller, Voucher Management USSD,CRBT and IVR. Services include (but not limited to) all Value added service and new innovations platforms that are introduced. 

    Job Responsibility

    1. Provide 2nd level maintenance support for all VAS network elements. This shall include but not limited to all escalations from 1st Line, implementation of platform upgrades and system expansions. 
    2. Implement project related activities as well as other initiatives within the VAS setup.  
    3. Provide specialist technical advice and information to IN Ops, VAS & Billing Operations Manager and propose ideas for improvement standards in line with the trends in technology. 
    4. Execute decisions to maintain service continuity of the VAS platforms and services. 
    5. Provide relevant technical information/options to enable the IN Ops, VAS & Billing Operations Manager take effective decisions during emergency situations.   
    6. Ability to take and manage decisions effectively during emergency situations in the absence of the IN Ops, VAS & Billing Operations Manager 
    7. Implement rollout of routine business requirements including but not limited to Short code changes, Building USSD menus, SMS and USSD code routing requests and other service requests on the VAS platforms to deliver new services and improve on existing services. 
    8. Engage members of other departments in resolution of issues as well as planning of network related projects. 
    9. Participate in knowledge transfer sessions across members of the Service Operations team. 
    10. Provide input into the training needs for the VAS team. 
    11. Monitor the performance of network vendors during 3rd level issue escalation and provide necessary feedback to IN Ops, VAS & Billing Operations Manager regarding performance and propose ideas for improvement of standards.  
    12. Provide input and ideas into the assessment of technical feasibility of new products or service propositions from the Business Unit 

    Skills

    1. Network Access Technology
    2. Monitor and Diagnose
    3. DevOps
    4. Service and Delivery Management
    5. Automation and Robotics_2022
    6. Cloud_FRHR
    7. Security
    8. Digital Enablement
    9. Maintain and Repair
    10. Networks and Connectivity
    11. Business Continuity
    12. Mobile and Network Security
    13. Implementation and Integration
    14. Customer Service /Resolution
    15. Risk Management and Disaster Recovery
    16. Complexity Management
    17. Data Analytics and Insights
    18. Virtualisation
    19. Infrastructure Management

    Professional / Technical Competencies

    1. University degree in telecommunications/ electrical/electronic/Computer engineering or Information Technology. 
    2. 6 or more years experience in GSM and IT in the telecommunications industry. 
    3. Knowledge in Microsoft Office Package, Unix , TCP/IP, IP Traffic Engineering, Shell scripting, SS7 signaling, SMPP Protocol, Database systems, Diameter, LDAP,SOAP protocols 
    4. Excellent knowledge of mobile and fixed networks, SMSC, USSD, and Reseller platforms.  
    5. Good knowledge of Virtualization and Cloud systems.   
    6. University degree in telecommunications/ electrical/electronic/Computer engineering or Information Technology. 
    7. 6 or more years experience in GSM and IT in the telecommunications industry. 
    8. Knowledge in Microsoft Office Package, Unix , TCP/IP, IP Traffic Engineering, Shell scripting, SS7 signaling, SMPP Protocol, Database systems, Diameter, LDAP,SOAP protocols 
    9. Excellent knowledge of mobile and fixed networks, SMSC, USSD, and Reseller platforms.  
    10. Good knowledge of Virtualization and Cloud systems. 

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    Product Owner

     Role Purpose

    • To be part of Agile squad and to set, prioritize, and evaluate the work of the squad in order to ensure timely and efficient delivery of product features and functionality. To be a part of the product owner chapter and contribute to product development, release and best practise documentation and implementation.

    Job Responsibility

    • Key accountabilities and decision ownership 
    •  Define product vision, road-map and growth opportunities in alignment with the squad members and tribe lead
    •  Provide vision and direction to the Agile development team and stakeholders throughout every delivery and creation of product requirements
    •  Plan and prioritize product feature backlog and development for products and keep abreast with agile best practises and trends
    •  Assess value, develop and prioritize user stories, epics and themes to ensure work focuses on those with maximum value that are aligned with product strategy
    •  Provide backlog management, iteration planning, elaboration of user stories, definition of done (DoD) and maintain product backlog according to business value 
    •  Ensure the squad always has adequate amount of tasks in backlog, research and analyse market, users and roadmap for the product    Core competencies, knowledge and experience [max 5]: 
    •  In-depth knowledge of Agile processes and principles 
    •  Good interpersonal, communication, time management and presentation skills
    •  Innovative, creative, and extremely responsive with a strong sense of urgency

    Technical/Professional Qualifications

    •  Strong commercial background, with experience in marketing
    •  Experience of coordinating multiple programmes or activities
    •  Knowledge of Agile methodology
    •  Strong data science, data analytics and problem solving skills
    •  Knowledge of basic telecoms, products and services 

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    MIS and Data Science Manager

    Job Description
    The MIS & Data Science Manager:

    •     Supervise the operational drive to ensure that the D&A team meets its objectives in an effective and efficient manner.
    •     Enhancing data collection procedures to include all relevant information for developing analytic systems.
    •     Using machine learning tools to select features, create and optimize classifiers and carrying out pre-processing of structured and unstructured data.
    •     Supervise the delivery of accurate, insightful, and timely analysis into the performance of the business.
    •     Employs the innovative use of technology to automate and improve the quality, relevance, and timely generation of reports and dashboards.
    •     The position will focus on establishing and ensuring adherence to an enterprise data governance framework for data policies, standards and practices, both at the department and Business and Functional areas level, to achieve the required level of consistency, quality and protection to meet overall business needs.
    •     Drive continuous improvement to create efficiencies in service delivery.

    Job Responsibility

    •     Supervise the dissemination of financial information on business performance to key stakeholders including, but not limited to, Management, Commercial Performance teams, Regulators and External Auditors.
    •     Lead cross-functional projects using advanced data modelling and analysis techniques to discover insights that will guide strategic decisions and uncover optimization opportunities.
    •     Oversee the design and delivery of reports and insights that analyse business functions and key operations and performance metrics using available BI tools and ensure all reporting timelines are met.
    •     Lead and manage all organization-wide data governance activities and will have responsibility for improving the quality and managing the protection of sensitive data and information assets.
    •     Provide analytics and insights to the business on consumer behaviour /usage and the impact of network performance on service revenue and prepare all business forecast.
    •     Provide data and insights to the finance decision support team (CBU & EBU) to make informed decisions on new product development and portfolio rationalization and ensure a high level of data quality for all reporting and analysis
    •     Provide data and insights to the commercial business units and finance decision support teams to aid in conducting post-implementation reviews on newly launched products.
    •     Collaborate with the finance decision support team (Technology) to generate actionable insights on cell site profitability and track regional performance
    •     Propose solutions and strategies to business challenges and lead the documentation and maintenance of business reporting definitions.
    •     Serve as a liaison between Business and Functional areas and technology to ensure that data related business requirements for protecting sensitive data are clearly defined, communicated and well understood and considered as part of operational prioritization and planning•    Develop & maintain inventory of the enterprise information maps, including authoritative systems, owners
    •     Facilitate the development and implementation of data quality standards, data protection standards and adoption requirements across the enterprise
    •     Roll out an enterprise-wide data governance framework, with a focus on improvement of data quality and the protection of sensitive data through modifications to organization behaviour policies and standards, principles, governance metrics, processes, related tools and data architecture    Data mining or extracting usable data from valuable data sources and processing, cleansing, and validating the integrity of data to be used for analysis
    •     Analysing large amounts of information to find patterns and solutions and Developing prediction systems and machine learning algorithms    Presenting results in a clear manner and propose solutions and strategies to tackle business challenges whiles collaborating closely with Business and IT teams
    • Core competencies, Knowledge and Experience

    Leadership and teamwork

    •     Must be able to work effortlessly within the team and across the business to drive discussions on business performance
    •     Must show initiative and anticipate the needs of the team and work proactively to deliver the necessary support
    • Innovation and change
    •     Must have a natural inclination for seeking out new ideas and opportunities
    •     Should exhibit creativity in approaching everyday challenges in the workplace
    •     Design, automate and disseminate interactive business reports to generate actionable insights.
    •     Train end-users on the use of data and analytics software or tools 

    Drive

    •     Must be able to plough through challenges and see all tasks to their conclusion
    •     Constructively challenge and assist CVM, EVM and the new Product development teams with data and insights to manage customer base, reduce churn and develop exciting products

    Technical Competence

    •     Good applied statistical skills, including knowledge of statistical tests, distributions, regression, maximum likelihood estimators, etc. Proficiency in statistics is essential for data-driven decision making.
    •     Must have strong analytical, conceptual, and problem-solving abilities
    •     Must possess excellent attention to detail
    •     Proven experience using excel
    •     Understanding of machine-learning and data mining technologies. Good knowledge of machine learning methods like k-Nearest Neighbours, Naive Bayes, SVM, Decision Forests.
    •     Knowledge of R, SQL, and Python. 
    •     Experience using business intelligence tools (e.g. Tableau) 
    •     An understanding of budgeting procedures, methods and evaluation criteria.
    •     Strong Math Skills (Multivariable Calculus and Linear Algebra) - understanding the fundamentals of Multivariable Calculus and Linear Algebra is important as the basis for predictive performance or algorithm optimization techniques. 

    Communication

    •     Must be able to communicate confidently both orally and in writing. Presentations to the business is a normal requirement for this role
    •     Must have good interpersonal skills to support working closely with the Financial teams within the business
    • Technical / professional qualifications: 
    •     A Bachelor’s degree in Accounting, Finance, Engineering, Computer Science or Mathematics/Statistics, Actuarial Science.
    •     Prior experience in the telecoms industry (an advantage but not required)
    •     Knowledge in AI/ML, SAP, HFM, SQL, Python, R , Power BI, Tableau and other relevant system software
    •     Knowledge of revenue streams within the telecoms industry (an advantage but not a requirement)

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    Finance Business Partner - CBU & VF Cash

    Job Description

    • To provide the Consumer Business Unit within Vodafone Ghana with financial guidance, commercial insights, and value-added analysis with the sole aim of driving the unit towards overall business objectives.
    • The role which works as a business partner to Consumer is in a matrix structure with a solid-line reporting into the Finance organisation under the CFO, and a dotted line into the CBU Director.
    • As business partner the key responsibility is to be an integral part of its customers’ financial decision making. This decision making involves bottom line impacting activities including (but not limited to) investment appraisal, complex financial modelling, forecasting, and planning, cost control, business case development, budgeting, sales performance analytics and best-practice financial advice. The Finance Business Partner is the Single Point of Contact and the conduit for its customers back into the wider finance team.

    Job Responsibility

    • Performance reporting, Analysis and Framework for performance evaluation
    •  Full ownership of business performance report: across all product lines and segment providing insight on trends and necessary corrective actions
    •  Define templates and metrics to periodically (daily, weekly, and monthly) track and report revenue performance by product and segments against expectations.
    •  End to End management ownership of business logic definition, Consumer Management Information Reporting analysis for key functions
    •  Manage the generation of business intelligence to serve as input for the allocation of Consumer targets for segments, products and regions
    •  Manage all KPI performance, identify possible intervention where necessary and ensure alignment of all reporting in this regard.
    •  Manage Consumer P&L.
    •  Manage data quality and integrity of reporting systems by designing deviation detection methods and quality control metrics.
    •  Collaborate with internal and external departments to ensure consistent and reliable data is available for analysis and reporting, including identifying, investigating, and resolving any issues effecting data integrity.
    • Pay for performance
    •  Responsibility for Designing and implementing rules for quality acquisition and conversion to revenue; monitor process and update accordingly.
    •  Compliance management and enforcement of adherence to defined commission structure.
    •  Define and periodically review commercial teams Incentive Plan – Measurement criteria, Monthly/Quarterly targets etc to ensure alignment with business focus and strategy.

    Business Planning & Forecasting

    •  Accountability for managing Consumer OPEX by ensuring spends are properly planned, executed and booked.
    •  Accountability for Implementing and managing the periodic budget and forecasting process, in conjunction with Finance and other business units
    •  Accountability for working with all segments and vertical owners to develop operational business plan as and when required and re-forecasting accordingly
    •  Guide all units within Consumer through the budget process, from input to approval.
    •  Review operational financial records and reports and makes recommendation for improvements; works with departments to compile data necessary to analyse and determine operational and financial efficiency.
    • Effective Competitor analysis and Intelligence
    •  Effectively liaise with all relevant stake holders in analysing competitor’s activities as well as relevant market development and proposing pre-emptive counter measures which may be in the form of new product initiatives or varying existing products

    Leadership & Teamwork

    •  Be the Single Point of Contact (SPOC) for all financial matters affecting the customer business units.
    •  Be the centre of excellence on all financial matters within business units dominated by engineering skill sets; Providing sound financial advice as and when required within a matrix environment
    •  Provide a conduit for the business units into the finance organisation on all matters of process and control
    •  Lead finance analysts, identify and nurture talent, providing development opportunities to individuals
    •  Coaching and sharing of expertise
    •  Develop a world class organisation fusing commercial thinking in a technology environment with financial skills
    •  Provide clarity of purpose to team members

    Communication

    •  Interface with heads of customer business units (outlined above) in a matrix structure (dotted line into CBU Director, solid line into Finance)
    •  In role of Finance SPOC, constructive engagement with other parts of finance (Primarily Financial Operations, Data & Analytics, FP&A but also Process Improvement and Revenue Assurance).
    • Experience and Skill Requirements:
    •  8+ years of varied experience in Financial Analysis with at least 4 years at middle management level handling independent businesses.
    •  Experience from a fast-moving technology or telecoms business with an in-depth knowledge of Mass Consumers will be a distinct advantage
    •  Part-Qualified accountant (ACA, CIMA, ACCA- Ghana, UK or other ECOWAS institutes) or MBA from a highly reputable university
    •  Exceptionally well organised with evidence of deploying organisational skills in a fluid environment
    •  Can deliver to time, cost and quality parameters; effective management of multiple initiatives; ensures an effective use of resources
    •  Calm, professional individual with ability to manage stakeholders at all levels, but with a strong personality able to deal with pressure.
    •  Evidence of leading medium-sized but highly focussed and impactful teams, preferably with financial skill sets operating in commercial environments
    • Understands political business sensitivities
    • Ambitious individual who is prepared to do a role that is integral to succession planning within Vodafone Ghana Finance

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    Cyber Security Specialist

    Role Purpose

    • Manage and lead the Technology Security Cyber Security Baseline Assurance needs across Vodafone Ghana. To further provide security assurance, guidance and support to high profile projects according to company defined policies and requirements, best practice and local/international standards (PCI, SOX, ISO27001, GDPR, POPIA and Cyber Crime Bill of 2015) relevant to the technology security area. He/She should have credible experience in Information Security and Cyber Security Governance, Risk and Assurance based on proven frameworks such as COBIT 5, ISO27001/2, and the NIST Cybersecurity Framework. As a key member of the Vodafone Ghana Cyber Security team, the candidate should be comfortable with driving information security assurance ideas and communicating clearly with technical as well as non-technical audiences

    Job Responsibility

    • Provide supervisory technology security assurance, guidance and support to the Vodafone Ghana (VFGH) team as well as Vodacom Group & Vodafone Group where needed.
    • Assure that security is embedded in IT System and Network Infrastructure (Mobile, IS and Enterprise) across the Vodacom Group.
    • Defining, implementing and efficiently maintaining technology security controls and requirements.
    • Ensure timely delivery of technology security assurance and support for projects.
    • Provide SME input to Technology Security Policy requirements and procedures.
    • Provide accurate and timely reporting of technology security risks identified during project engagement and propose remediation and mitigation options.
    • Participate in creation and execution of technology security strategy.
    • The role requires the individual to monitor information security governance, risk, and compliance by Vodafone Ghana Corporate IT, Mobile and Enterprise Business domains.
    • Engage with the stakeholders on control effectiveness and deficiencies in the design and operating effectiveness of information security controls, design and recommend opportunities for continuous improvement.
    • Interpret and manage the controls and capabilities required for VFGH to establish and comply with an information security management system in alignment with information security international best practice and/or industry standard(s).
    • Develop, manage and implement the Vodafone information security audit and assurance plans and schedules, including any specific business needs and requirements (including PCI, ISO27001, GDPR, POPIA, Cyber Crime Bill).
    • Manage and conduct formal information security risk analyses, reviews, tests, audits and/or self-assessments.
    • Design appropriate remedial actions for identified risks, drive remediation of findings and management of risks and exemptions.

    Skills

    • Security
    • Risk and Compliance
    • Monitor and Diagnose
    • Mobile and Network Security
    • Implementation and Integration
    • Change and Adaptability
    • Complexity Management
    • Assurance / Assessment

    Communication

    • Risk Management
    • Professional / Technical Skills
    • Bachelor’s Degree in Computer Science, Information Security, Engineering or Technology or other related fields.
    • Minimum of 5+ years of experience in Tech Security role.
    • Knowledge of technology management/compliance frameworks such as ISO/IEC 27001, SOC 2, SOX, ITIL, COBIT, and NIST.
    • Knowledge of legal, regulatory and privacy requirements, such as Personally Identifiable Information (PII) Protection and Payment Card Industry (PCI)/Data Security Standard.
    • A diverse security background with knowledge in several areas including: layered security architecture; internet protocols; firewalls; VPN technologies, IDS/IPS, network access control and network segmentation, anti-malware and spam technologies; risk and vulnerability assessments, and compliance.
    • Security concepts related to DNS, routing, authentication, VPN, proxy services and DDOS mitigation technologies
    • Windows, UNIX and Linux operating systems.
    • Practices and methods of enterprise architecture and security architecture
    • Network security architecture development and definition.
    • Web Security & Encryption

    Method of Application

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