Account Manager at Nokia

Job Description

• Understands customers’ strategic direction and associated business plans
• Implements Nokia’s account strategy.
• Identifies, develops & wins new sales opportunities for Nokia
• Sales and marketing support with wide technical system level expertise and deep business understanding.
• Expert in selling/marketing and system solutions knowledge. Contributing to relationship management.
• Creating long-term business development plans and positioning of technology strategy, solutions and products to match with customer needs.
• Develops understanding of customers’ key business drivers and uses this knowledge for creating profitable business opportunities and growth in market share for Nokia
• Fulfills Nokia’s process for presales offer lifecycle management and quarterly forecast
• Proactively identifies, develops & wins Nokia business in line with Nokia growth and profitability targets; and grow market share.
• Managing Deals
• Understands the customer’s commercial, operational & technology challenges & opportunities.
• Translates market knowledge into business opportunities
• Negotiates and closes deals to achieve orders’ targets.
• Owns the accounts pipeline/funnel and opportunity data in pipeline management tool.
• Develops account plans and ensures Nokia’s multi business groups’ resources are aligned to execute the plans.
• Identifies efforts that will have the greatest strategic impact
• Be in charge of all customer relations (sales figures, customer satisfaction)
• Guarantee the interests of the company (commercial proposals in compliance with border objectives…) and of the customer
• Support his customer internally (ambassador role)
• Manage his business (reporting process, follow the orders, etc.)
• Understand and forecast the needs of the customer, manage the development of solutions (with pre-sales teams, architects and marketing experts) to answer the needs.

Requirement/Skills

• Bachelor’s degree
• Fluency in English
• Minimum of 5 years account management, products, solutions and services sales experience in the telecommunication industry
• Experience and knowledge of the country service provider market
• Proven track record in meeting and exceeding sales targets within assigned territories;
• Efficient with CRM (CRM/Salesforces.com for pipeline/funnel management) and MS tools (Excel, PowerPoint and Word)
• Consultative Selling & Customer Business Understanding
• Nokia end to end portfolio knowledge & natural interest to keep up to date on technological and market evolution as well as competitors’ activities
• Relationship Management and ability to identify all stakeholders and understand their communications needs and feedback
• Ability to lead cross-functional teams under time constraint / stress scenarios.
• Winning mindset, embrace challenges.
• Smart tendering, negotiation and Sales techniques, Sales Process Understanding.
• Understanding of the major key-points of Nokia’s standard contracts.
• Strategic mindset.
• Competitor Intelligence and Market Insight.
• Customer Business Case and Solution Creation, Sales Presentation.
• Bid Management, Customer Pricing, Sales Negotiation.