Associate-CS Phone at Sutherland

Job Description
Sutherland is seeking a motivated and passionate person to join us as a Customer Service Consultant. We are a group of driven and hard-working individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you!

Customer Service Consultants in this role get to:

• Be the Point of Contact; answer inbound calls to provide exceptional customer service to consumers.
• Respond to inquiries about products and services, processing payments, or performing general account maintenance.
• Up-selling customers to new products or services may be encouraged.

Qualifications
Our most successful candidates will have:

• High school diploma or GED
•  Demonstrated ability to perform at a high level, to support our high volume of inbound calls
•  Excellent verbal and written communication skills; proficient reading skills required
•  Multi-tasking skills, showcased through the use of several applications; experience working with CRM applications preferred
•  Basic PC keyboarding skills; basic Microsoft Office (Outlook, Word, Excel) experience required
•  Prior customer service experience preferred