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  • Posted: Sep 15, 2022
    Deadline: Sep 30, 2022
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  • Sutherland & Sutherland is an architectural firm that has been practicing in the design space in Ghana since 1996, having grown from Ralph’s Studio – a creative design firm started in 1984.
    Read more about this company

     

    Recruiter for Ghana

    Job Description
     If you are a Recruitment Expert looking for a global career, do not miss this opportunity!

    • As a Recruitment Expert, you will set the path to success by facilitating our recruiting initiatives that will result in hiring quality talents.

    Recruitment Expert in this role gets to:

    •  Conduct Initial/Language/Top Grading interviews for all applicants
    •  Handle relocators (hires from offsite centers and activities)
    •  Process onboarding and generation of employee IDs and NT logins of new-hires
    •  Manage and maintain Recruitment database and demographics - Create weekly and monthly reports (Callout, Leads ge


    Qualifications
    Our most successful candidates will have: 

    •  Graduate of Human Resource Management/Psychology/Behavioral science or any related field 
    •  Minimum of 3 years of officer/supervisory level experience in a BPO setting (Volume Hiring) 
    •  Willing to work in Taguig - Willing to work in a shifting schedule

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    Associate Manager – Service Delivery

    Job Description
    Main tasks  

    • In the context of this role, individuals may be exposed to potentially disturbing content, and will need a level of resilience and maturity.
    • This role is key to caring for employees’ safety and well-being and ensuring that they have the support and resources needed to execute the responsibilities of their roles.
    •  Daily management of content moderation operations, SLAs and Quality - Recruit, train, coach and manage a team of content moderators - Communicate content safety guidelines and best practices to moderation team
    •  Responsible for developing a culture within the team in which mental health and wellbeing is considered as important as program performance and quality
    •  Liaise with the Wellness Coach to ensure team members’ well being
    •  High affinity and cultural awareness of political/social situation in relevant market/region
    •  Work closely with SME and senior team members to ensure quality and timeliness is maintained
    •  Frequently review social mediato provide input to develop, maintain


    Qualifications

    • Great communication and interpersonal interaction skills.
    •  Attention to detail is essential to ensure the quality of work execution
    •  Ability to work in multiple tools/web browser windows simultaneously
    •  People leadership and good relationship skills
    •  Ability to coach and guide team members and colleagues
    •  Resilience and positive mindset, good self-awareness and awareness of signs of stress with others
    •  Strong metric management skills
    •  People management skills
    •  Strong read and write skills in English is a must
    •  Ability of reason and analytical skills in diverse situations - Awareness of current events with great sense of social issues

    go to method of application »

    Associate-CS Phone

    Job Description
    Sutherland is seeking a motivated and passionate person to join us as a Customer Service Consultant. We are a group of driven and hard-working individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you!

    Customer Service Consultants in this role get to:

    • Be the Point of Contact; answer inbound calls to provide exceptional customer service to consumers.
    • Respond to inquiries about products and services, processing payments, or performing general account maintenance.
    • Up-selling customers to new products or services may be encouraged.

    Qualifications
    Our most successful candidates will have:

    • High school diploma or GED
    •  Demonstrated ability to perform at a high level, to support our high volume of inbound calls
    •  Excellent verbal and written communication skills; proficient reading skills required
    •  Multi-tasking skills, showcased through the use of several applications; experience working with CRM applications preferred
    •  Basic PC keyboarding skills; basic Microsoft Office (Outlook, Word, Excel) experience required
    •  Prior customer service experience preferred

    Method of Application

    Use the link(s) below to apply on company website.

     

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