Career Opportunities at Sutherland

Job Description
 If you are a Recruitment Expert looking for a global career, do not miss this opportunity!

• As a Recruitment Expert, you will set the path to success by facilitating our recruiting initiatives that will result in hiring quality talents.

Recruitment Expert in this role gets to:

•  Conduct Initial/Language/Top Grading interviews for all applicants
•  Handle relocators (hires from offsite centers and activities)
•  Process onboarding and generation of employee IDs and NT logins of new-hires
•  Manage and maintain Recruitment database and demographics - Create weekly and monthly reports (Callout, Leads ge

Qualifications
Our most successful candidates will have: 

•  Graduate of Human Resource Management/Psychology/Behavioral science or any related field 
•  Minimum of 3 years of officer/supervisory level experience in a BPO setting (Volume Hiring) 
•  Willing to work in Taguig - Willing to work in a shifting schedule

go to method of application »

Job Description
Main tasks  

• In the context of this role, individuals may be exposed to potentially disturbing content, and will need a level of resilience and maturity.
• This role is key to caring for employees’ safety and well-being and ensuring that they have the support and resources needed to execute the responsibilities of their roles.
•  Daily management of content moderation operations, SLAs and Quality - Recruit, train, coach and manage a team of content moderators - Communicate content safety guidelines and best practices to moderation team
•  Responsible for developing a culture within the team in which mental health and wellbeing is considered as important as program performance and quality
•  Liaise with the Wellness Coach to ensure team members’ well being
•  High affinity and cultural awareness of political/social situation in relevant market/region
•  Work closely with SME and senior team members to ensure quality and timeliness is maintained
•  Frequently review social mediato provide input to develop, maintain

Qualifications

• Great communication and interpersonal interaction skills.
•  Attention to detail is essential to ensure the quality of work execution
•  Ability to work in multiple tools/web browser windows simultaneously
•  People leadership and good relationship skills
•  Ability to coach and guide team members and colleagues
•  Resilience and positive mindset, good self-awareness and awareness of signs of stress with others
•  Strong metric management skills
•  People management skills
•  Strong read and write skills in English is a must
•  Ability of reason and analytical skills in diverse situations - Awareness of current events with great sense of social issues

go to method of application »

Job Description
Sutherland is seeking a motivated and passionate person to join us as a Customer Service Consultant. We are a group of driven and hard-working individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you!

Customer Service Consultants in this role get to:

• Be the Point of Contact; answer inbound calls to provide exceptional customer service to consumers.
• Respond to inquiries about products and services, processing payments, or performing general account maintenance.
• Up-selling customers to new products or services may be encouraged.

Qualifications
Our most successful candidates will have:

• High school diploma or GED
•  Demonstrated ability to perform at a high level, to support our high volume of inbound calls
•  Excellent verbal and written communication skills; proficient reading skills required
•  Multi-tasking skills, showcased through the use of several applications; experience working with CRM applications preferred
•  Basic PC keyboarding skills; basic Microsoft Office (Outlook, Word, Excel) experience required
•  Prior customer service experience preferred