Barista at Accor

Job Description

Although baristas are mainly responsible for making and serving hot and cold beverages to customers, they may have other duties. These may include:

• Greeting customers in a friendly manner and taking orders, inform them about specialty drinks.
• Preparing and serving beverages such as drip coffee, espresso-based drinks, tea, and other specialty drinks, etc.
• Answering customers’ questions about menu choices.
• Taking preference for non-dairy milk, coffee blends, and other customizations.
• Serving food items like muffins, pastries, and bagels.
• Promoting and recommending menu options to customers.
• Familiarize with the POS system, making bills, and taking signatures from customers.
• Tracking and ordering inventory for cafe and beverage supplies, such as coffee beans, milk, napkins, and cups.
• Maintaining espresso machines, grinders, coffee machines, and other equipment by cleaning, sanitizing, troubleshooting, scheduling repairs, and reporting any malfunctions timely.
• Keeping the work environment and restaurant seating area clean, sanitary, and organized.
• Responding to and resolving customer concerns or complaints.
• Evaluating and modifying processes to improve efficiency and quality of service.
• Attracting new customers and refining the menu.
• Educating the customer and colleagues about brewing methods, brewing equipment, and blends of coffee and tea.
• Updating signage and displays to attract customers.

Qualifications

• Excellent listening and communication skills to effectively interact with employees and customers.
• Basic coffee knowledge, such as how to prepare common coffee beverages, although advanced knowledge, such as roasting and grinding processes, coffee bean sourcing, and flavor differences, can be helpful.
• Exceptional customer service and interpersonal skills to interact in a positive manner and prevent or resolve conflicts. Strong organizational skills are key to keeping the chaos under control.
• Strong teamwork abilities to work efficiently in a fast-paced and high-volume environment with other baristas.
• Attention to detail to manage specific customer requests as well as a high-volume beverage assembly line with minimal errors.
• Time management and organizational skills to work efficiently and effectively in a high-volume workplace.
• Should be able to create beautiful latte art for perfection.