• Posted: September 4, 2019
    Deadline: October 1, 2019
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  • Vodafone Ghana, formerly Ghana Telecom, is the national telecommunications company of Ghana. The company in Ghana operates under Vodafone Group Plc - the world's leading mobile telecommunications company, with a significant presence in Europe, the Middle East, Africa, Asia Pacific and the United States.

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    Business Continuity Manager

    Role Purpose

    • To drive development of Business Continuity Management across all Technology departments to enhance business resilience and level of preparedness to facilitate effective disaster recovery with minimal operational disruption and revenue loss
    • Coordinate on-going Technology BCM Management including plan maintenance, recovery performance monitoring, training and reporting to ensure BCM principles are embedded in Technology operations
    • Role activities require full alignment with Corporate Integrity & Risk Business Continuity and Crisis Management

    Key Accountabilities

    Deliver an effective Business Continuity Program for Technology

    • High level Business Resilience plan aligned with Technology strategic plans
    • Business Impact Analysis
    • Definition of Mission Critical Systems
    • Risk Assessments
    • Single Point of Failure analysis including redundancy gaps & high dependency areas
    • Design & implementation of Disaster Recovery Plans for mission critical systems

    On-going Technology BCM Management

    • Minimum annual business continuity documentation maintenance and update to reflect changes in systems architecture
    • Implement change management procedure to facilitate update of Disaster Recover Plans
    • Ensure compliance with Group Recovery Target Objectives (RTOs) and agreed Maximum Tolerable Periods of Disruption (MTPD)
    • Review key business partner BCM plans and ensure alignment with VFGH requirements

    BCM Exercise – Development & Coordination

    • Develop schedule of BCM exercises to support disaster response preparedness
    • Coordinate Technology Disaster Recovery Plan exercises and participate in centrally organised BCM exercises

    Crisis Management response to all serious incidences within the business.

    • Ensure correct implementation of Disaster Recovery Plans and Workplace Recovery Plans as prescribed
    • Provide expertise and support to management and business functional areas, as required, when a business disruption occurs in line with recovery plans

    Reporting on Business Continuity & Crisis Management activities and Incidents

    • Report the business continuity status of business units to senior management
    • Provision of Post Incident Reports on any Technology Business Continuity Incidents

    BCCM & ERM Information Awareness

    • Promote awareness throughout Technology on BCM
    • Develop schedules for training / awareness for business partner associates.

    Core Competencies

    • Minimum 2 years’ experience working in Technology infrastructure.
    • Good understanding of and appreciation for Business Continuity & Crisis Management
    • Appreciation of, and commitment to ITIL Service Management disciplines, preferably with experience working in an ITIL environment. Preferred ITIL
    • Foundation Certification in IT-Service Management
    • Knowledge of relevant technologies within the IT Infrastructure also understanding of business relevance of the technologies
    • Knowledge of Vodafone’s products and services
    • Knowledge of Enterprise Management Tools and practices
    • Certification in a monitoring tool such as HP Open view an advantage

    Method of Application

    Interested and qualified? Go to Vodafone Ghana on vodafone.taleo.net to apply
  • Send your application

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