Call Centre Agent at PULA

About the Role

• Pula is seeking experienced, motivated and energetic personnel to fill in a Vacant position of Support desk Agent to be based in Ghana
• This is a challenging role and requires a results-oriented person with a positive attitude, excellent organization and communication skills.
• The candidate will be required to perform the following duties:

What you will be doing:

• Make 80+ outbound calls everyday.
• Participate in Weekly calls with HQ and provide timely updates and priorities.
• Build relationships with staff and clients.
• Update task tracking using Google Documents, Whatsapp and other Software as requested.
• Submit daily and weekly reports and KPIs as requested.
• Lead Implementation of surveys.
• Support with any challenges related to registration and claims processing.
• Any other duties assigned from time to time.

Who you are:

Required Qualifications, knowledge and competencies.

• Diploma/Degree in Customer Engagement, Business Management, Marketing or IT, those with a good understanding of call centre technology will have an added advantage.
• Experience with working in data -rich settings with high analytical skills.
• Excellent communication skills--both in person and when using remote methods.
• Excellent Multitasking and time management skills.
• Work experience with Customer Service roles.
• Strong problem solving-ability and analytical skills.