Chief Operation Officer at Zormelo & Associates

Operational Efficiency

• Develop and propose operating policies to support the achievement of the company’s  overall objectives
• Establish operational processes/process improvement
• Develop annual operating plan and budget and put in place the necessary resources ( human and others) required to execute the plan
• Ensure quality control of all output as pertains to customer acquisition and delivery of services
• Supervise the development of operational manual and ensure adherence by all staff to the workflow processes
• Reporting matters such as compliance with goals and workplace incidents with the Chief Executive Office or the Board of Directors
• Advising and evaluating department heads and managers on performance, compliance with goals.

Qualification

• Must hold either a bachelor’s or Master’s   degree in business administration
• Minimum five (2) relevant experience in a similar role
• Must have working knowledge of the non-bank financial sector
• Strong  verbal and written communication skills
• Must be self-motivated and results oriented
• Must have a track record of successful financial management.
• Must be self-motivated and result oriented
• Ability to meet deadlines and work under pressure
• Ability to delegate effectively
• Must possess executive –level communication and influencing skills with the ability to resolve issues, build consensus among groups of diverse internal/external stakeholders, and have proven skills in negotiating and mediating conflict