Claims Officer at Africa Trade Insurance Agency

Africa Trade Insurance Agency is seeking to recruit a Claims Officer.

Reporting to the CUO through the Senior Claims and Recovery Officer, the Claims Officer is
responsible for the following:

Detailed job-description

•  Develop and implement policies and procedures for investigating, evaluating and managing risks and settlement of claims.
•  Propose improvements in the underwriting guidelines based on claims and other experiences
•  Provide technical support to the underwriting and accounts departments in all phases of claims handling
•  Maintain records and provide file and data management of losses reported and claims paid
•  Provide analytical, and technical support in claims management.
•  Put in place a system for managing individual and portfolio exposures.
•  Measure financial impact of claims and recommend appropriate actions to avoid, retain or transfer the risk
•  Periodic assessment of underwritten risks.
•  Provide analytical and technical support on all claims and determine their accuracy.
•  Collect accurate information and documents for claims analysis
•  Forecasting of prepayments, delinquencies, and defaults
•  Project and calculate expected losses for setting loss reserves
•  Undertaking baseline analysis of risk exposures and insurance coverage.
•  Design and maintain loss reports and monitor claim trends.
•  Communicate with clients, obligors, banks and all other interested parties in claim processing
•  Review and negotiate changes in policy wording based on claims experiences.
•  Prepare specifications for improvements of the underwriting system related to the above
•  Organize the filing for over-dues and claims

Qualification Required & Experience

•  University degree in Insurance, Finance, Banking, Law or any other relevant field plus a professional qualification in Insurance.
•  A Master Degree in a related field is an added advantage
•  Professional Certification is highly preferred

Profile

•  Competence in English both orally and written is a prerequisite
•  Knowledge of French is an added advantage
•  Extensive experience with legal documents used in the insurance and banking industry
•  Extensive experience with common and commercial law
•  Experience with debt collection and claims management
•  Expert knowledge of credit bureau data and products
•  Ability to provide financial and insurance accounting support
•  Over 3-years’ experience in insurance claims management
•  Good communication and negotiation skills
•  Strong organizational skills
•  Outstanding analytical skills
•  Willingness to travel