Cloud & IP Solution Architect at Ericsson

About this opportunity

• We are now looking for a Cloud & IP Solution Architect, who will be responsible for analyzing, learning, orchestrating, and troubleshooting customer solutions during E2E network level problems.
• In this role, you will also be working with different telco applications teams for resolving the cloud infrastructure & IP Infrastructure related problems.
• The role demands extensive technical skills to define the problem statement and connect various application and infra layer outcomes to narrow down the issue to resolve it at a faster pace.

What you will do

• Technical SPOC for Ericsson Openstack, Kubernetes and Docker based NFVI & CNIS solution and IP Solutions (Ericsson leading Smart Series Routers and 3rd party IP solutions encompassing Routers, Switches and Firewalls) towards Market Area Customer Units and Global Engineering Organization.
• Work as a Crisis Leader during crisis and sophisticated/critical investigations to lead the technical investigation till resolution Participate in knowledge transfer, documentation, and information sharing.
• Understanding and driving end-to-end technical troubleshooting in customer network
• Analyze customer technology/solutions and lead in problems isolation.
• Work with core team on list of potential activities and solutions
• Drive various S&R organization initiatives such as project to support handover, application, and cloud infra redeployment readiness
• Develop technical presentations and perform customer presentations
• Stay abreast of on new technology/technical areas and share information about solution to enable customer competence build
• Develop troubleshooting guidelines, methodology and approach to coach and mentor support engineers to assist them to troubleshoot critical customer network problems
• Prepare emergency recovery steps and documents to be used for most recurrent customer network issues
• Develop scripts and automate log collection
• Define list of critical log collection during customer emergency
• Master network support portfolio, important and growing portfolio of Ericsson Customer Support Delivery

 
You will bring

• Education: Engineering in computer science, Electronics and communication, IT or equivalent
• Minimum years of experience:10-15 years of working as a support engineer and Solution support
• Domain experience on some or all: Virtualization, Cloud technologies (e.g., OpenStack), Linux OS knowledge, TCP/IP networking concepts and packet analysis, SDI/infrastructure competence, Understanding of Overlay network and Underlay networks.
• Mirantis Openstack or Ericsson Openstack or Ericsson Cloud Execution Environment
• Deep Knowledge of Linux including extensive Hands on and Administration to ensure customer satisfaction with the performance of installed systems by successful handling and reporting of all technical problems.
• Software Defined Networking (SDN) is a must
• Kubernetes , Dockers and containers knowledge is a must
• Experience from technical job roles is required, e.g., experience from work as a Solution Architects, Senior Support Engineer, Task force Lead.
• Troubleshooting skills on Routers, Switches and Firewalls (Juniper, Extreme, F5, CISCO, Fortinet)
• Scripting skills (Python, Pearl, any other scripting experience)
• Software development or software testing skills