Career Opportunities at Ericsson

About this opportunity

• We are now looking for a Packet core Engineer that will provide technical service and support to our customers. In this role, you will troubleshoot and resolve problems to stabilize and optimize customer networks.
• You will configure and integrate different nodes and solutions in new and live customer networks.
• You will typically interact with customer technical staff, operation managers, service engineers, and other groups within the Service Delivery organization.
• You may also interact with groups in sales, R&D, 3rd party suppliers, and local authorities.
• As there are no distinct borders between the areas, you will need to be flexible and master more than one area.
• You are expected to travel internationally and work in different cultural environments.
• The technical development is rapid and you are responsible for continuously keeping your competence and skills up to date.
• You will require a broad knowledge of telecom and Datacom, covering both hardware, software, and network knowledge.
• You will work, collaborate, and communicate in an international environment, both with colleagues internally as well as with customers and suppliers to Ericsson.
• The role more than often requires you to take on big responsibility and it is important that you can work independently.

What you will do

• Customer support request (CSR) investigation follow-up and coordination.
• Analyze problems and identify suitable solutions to these problems.
• Do Software Update Management (SUM) activities.
• Working on complex solving, using support tools, and according to global support processes and procedures.
• Developing and maintaining relationships with Customers.
• Actively engage in communication with other engineers for the purpose of knowledge sharing.

You will bring

• Min. Bachelor’s Degree in Engineering or equivalent
• Domain experience: (Packet core) at least 3 years.
• Very good knowledge of Ericsson Packet Core nodes, SGSN-MME, GGSN, EPC, vEPC
• Good Understanding of Packet Core surrounding Nodes (Like IMS, OCC, and Charging Nodes)
• Good knowledge of SAPC (Policy server), IP works (DNS)
• Familiar with virtualization and the Cloud Systems
• Excellent IP background
• Very good knowledge of Linux
• Negotiation & argumentation skills
• Planning & organizing skills
• Delivering results & meeting customer expectations
• Presentation & communication skills
• Working with people

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About this opportunity

• We are now looking for a Cloud & IP Solution Architect, who will be responsible for analyzing, learning, orchestrating, and troubleshooting customer solutions during E2E network level problems.
• In this role, you will also be working with different telco applications teams for resolving the cloud infrastructure & IP Infrastructure related problems.
• The role demands extensive technical skills to define the problem statement and connect various application and infra layer outcomes to narrow down the issue to resolve it at a faster pace.

What you will do

• Technical SPOC for Ericsson Openstack, Kubernetes and Docker based NFVI & CNIS solution and IP Solutions (Ericsson leading Smart Series Routers and 3rd party IP solutions encompassing Routers, Switches and Firewalls) towards Market Area Customer Units and Global Engineering Organization.
• Work as a Crisis Leader during crisis and sophisticated/critical investigations to lead the technical investigation till resolution Participate in knowledge transfer, documentation, and information sharing.
• Understanding and driving end-to-end technical troubleshooting in customer network
• Analyze customer technology/solutions and lead in problems isolation.
• Work with core team on list of potential activities and solutions
• Drive various S&R organization initiatives such as project to support handover, application, and cloud infra redeployment readiness
• Develop technical presentations and perform customer presentations
• Stay abreast of on new technology/technical areas and share information about solution to enable customer competence build
• Develop troubleshooting guidelines, methodology and approach to coach and mentor support engineers to assist them to troubleshoot critical customer network problems
• Prepare emergency recovery steps and documents to be used for most recurrent customer network issues
• Develop scripts and automate log collection
• Define list of critical log collection during customer emergency
• Master network support portfolio, important and growing portfolio of Ericsson Customer Support Delivery

 
You will bring

• Education: Engineering in computer science, Electronics and communication, IT or equivalent
• Minimum years of experience:10-15 years of working as a support engineer and Solution support
• Domain experience on some or all: Virtualization, Cloud technologies (e.g., OpenStack), Linux OS knowledge, TCP/IP networking concepts and packet analysis, SDI/infrastructure competence, Understanding of Overlay network and Underlay networks.
• Mirantis Openstack or Ericsson Openstack or Ericsson Cloud Execution Environment
• Deep Knowledge of Linux including extensive Hands on and Administration to ensure customer satisfaction with the performance of installed systems by successful handling and reporting of all technical problems.
• Software Defined Networking (SDN) is a must
• Kubernetes , Dockers and containers knowledge is a must
• Experience from technical job roles is required, e.g., experience from work as a Solution Architects, Senior Support Engineer, Task force Lead.
• Troubleshooting skills on Routers, Switches and Firewalls (Juniper, Extreme, F5, CISCO, Fortinet)
• Scripting skills (Python, Pearl, any other scripting experience)
• Software development or software testing skills