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  • Posted: Oct 17, 2022
    Deadline: Not specified
  • Ericsson is world's leading provider of communications technology and services. Our offerings include services, consulting, software and infrastructure within Information and Communications Technology.

    Read more about this company


    Packet Core Support Engineer

    About this opportunity

    • We are now looking for a Packet core Engineer that will provide technical service and support to our customers. In this role, you will troubleshoot and resolve problems to stabilize and optimize customer networks.
    • You will configure and integrate different nodes and solutions in new and live customer networks.
    • You will typically interact with customer technical staff, operation managers, service engineers, and other groups within the Service Delivery organization.
    • You may also interact with groups in sales, R&D, 3rd party suppliers, and local authorities.
    • As there are no distinct borders between the areas, you will need to be flexible and master more than one area.
    • You are expected to travel internationally and work in different cultural environments.
    • The technical development is rapid and you are responsible for continuously keeping your competence and skills up to date.
    • You will require a broad knowledge of telecom and Datacom, covering both hardware, software, and network knowledge.
    • You will work, collaborate, and communicate in an international environment, both with colleagues internally as well as with customers and suppliers to Ericsson.
    • The role more than often requires you to take on big responsibility and it is important that you can work independently.

    What you will do

    • Customer support request (CSR) investigation follow-up and coordination.
    • Analyze problems and identify suitable solutions to these problems.
    • Do Software Update Management (SUM) activities.
    • Working on complex solving, using support tools, and according to global support processes and procedures.
    • Developing and maintaining relationships with Customers.
    • Actively engage in communication with other engineers for the purpose of knowledge sharing.

    You will bring

    • Min. Bachelor’s Degree in Engineering or equivalent
    • Domain experience: (Packet core) at least 3 years.
    • Very good knowledge of Ericsson Packet Core nodes, SGSN-MME, GGSN, EPC, vEPC
    • Good Understanding of Packet Core surrounding Nodes (Like IMS, OCC, and Charging Nodes)
    • Good knowledge of SAPC (Policy server), IP works (DNS)
    • Familiar with virtualization and the Cloud Systems
    • Excellent IP background
    • Very good knowledge of Linux
    • Negotiation & argumentation skills
    • Planning & organizing skills
    • Delivering results & meeting customer expectations
    • Presentation & communication skills
    • Working with people

    go to method of application »

    Cloud & IP Solution Architect

    About this opportunity

    • We are now looking for a Cloud & IP Solution Architect, who will be responsible for analyzing, learning, orchestrating, and troubleshooting customer solutions during E2E network level problems.
    • In this role, you will also be working with different telco applications teams for resolving the cloud infrastructure & IP Infrastructure related problems.
    • The role demands extensive technical skills to define the problem statement and connect various application and infra layer outcomes to narrow down the issue to resolve it at a faster pace.

    What you will do

    • Technical SPOC for Ericsson Openstack, Kubernetes and Docker based NFVI & CNIS solution and IP Solutions (Ericsson leading Smart Series Routers and 3rd party IP solutions encompassing Routers, Switches and Firewalls) towards Market Area Customer Units and Global Engineering Organization.
    • Work as a Crisis Leader during crisis and sophisticated/critical investigations to lead the technical investigation till resolution Participate in knowledge transfer, documentation, and information sharing.
    • Understanding and driving end-to-end technical troubleshooting in customer network
    • Analyze customer technology/solutions and lead in problems isolation.
    • Work with core team on list of potential activities and solutions
    • Drive various S&R organization initiatives such as project to support handover, application, and cloud infra redeployment readiness
    • Develop technical presentations and perform customer presentations
    • Stay abreast of on new technology/technical areas and share information about solution to enable customer competence build
    • Develop troubleshooting guidelines, methodology and approach to coach and mentor support engineers to assist them to troubleshoot critical customer network problems
    • Prepare emergency recovery steps and documents to be used for most recurrent customer network issues
    • Develop scripts and automate log collection
    • Define list of critical log collection during customer emergency
    • Master network support portfolio, important and growing portfolio of Ericsson Customer Support Delivery

    You will bring

    • Education: Engineering in computer science, Electronics and communication, IT or equivalent
    • Minimum years of experience:10-15 years of working as a support engineer and Solution support
    • Domain experience on some or all: Virtualization, Cloud technologies (e.g., OpenStack), Linux OS knowledge, TCP/IP networking concepts and packet analysis, SDI/infrastructure competence, Understanding of Overlay network and Underlay networks.
    • Mirantis Openstack or Ericsson Openstack or Ericsson Cloud Execution Environment
    • Deep Knowledge of Linux including extensive Hands on and Administration to ensure customer satisfaction with the performance of installed systems by successful handling and reporting of all technical problems.
    • Software Defined Networking (SDN) is a must
    • Kubernetes , Dockers and containers knowledge is a must
    • Experience from technical job roles is required, e.g., experience from work as a Solution Architects, Senior Support Engineer, Task force Lead.
    • Troubleshooting skills on Routers, Switches and Firewalls (Juniper, Extreme, F5, CISCO, Fortinet)
    • Scripting skills (Python, Pearl, any other scripting experience)
    • Software development or software testing skills

    Method of Application

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