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  • Posted: Oct 17, 2022
    Deadline: Not specified
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  • Ericsson is world's leading provider of communications technology and services. Our offerings include services, consulting, software and infrastructure within Information and Communications Technology.


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    Packet Core Support Engineer

    About this opportunity

    • We are now looking for a Packet core Engineer that will provide technical service and support to our customers. In this role, you will troubleshoot and resolve problems to stabilize and optimize customer networks.
    • You will configure and integrate different nodes and solutions in new and live customer networks.
    • You will typically interact with customer technical staff, operation managers, service engineers, and other groups within the Service Delivery organization.
    • You may also interact with groups in sales, R&D, 3rd party suppliers, and local authorities.
    • As there are no distinct borders between the areas, you will need to be flexible and master more than one area.
    • You are expected to travel internationally and work in different cultural environments.
    • The technical development is rapid and you are responsible for continuously keeping your competence and skills up to date.
    • You will require a broad knowledge of telecom and Datacom, covering both hardware, software, and network knowledge.
    • You will work, collaborate, and communicate in an international environment, both with colleagues internally as well as with customers and suppliers to Ericsson.
    • The role more than often requires you to take on big responsibility and it is important that you can work independently.

    What you will do

    • Customer support request (CSR) investigation follow-up and coordination.
    • Analyze problems and identify suitable solutions to these problems.
    • Do Software Update Management (SUM) activities.
    • Working on complex solving, using support tools, and according to global support processes and procedures.
    • Developing and maintaining relationships with Customers.
    • Actively engage in communication with other engineers for the purpose of knowledge sharing.

    You will bring

    • Min. Bachelor’s Degree in Engineering or equivalent
    • Domain experience: (Packet core) at least 3 years.
    • Very good knowledge of Ericsson Packet Core nodes, SGSN-MME, GGSN, EPC, vEPC
    • Good Understanding of Packet Core surrounding Nodes (Like IMS, OCC, and Charging Nodes)
    • Good knowledge of SAPC (Policy server), IP works (DNS)
    • Familiar with virtualization and the Cloud Systems
    • Excellent IP background
    • Very good knowledge of Linux
    • Negotiation & argumentation skills
    • Planning & organizing skills
    • Delivering results & meeting customer expectations
    • Presentation & communication skills
    • Working with people

    go to method of application »

    Cloud & IP Solution Architect

    About this opportunity

    • We are now looking for a Cloud & IP Solution Architect, who will be responsible for analyzing, learning, orchestrating, and troubleshooting customer solutions during E2E network level problems.
    • In this role, you will also be working with different telco applications teams for resolving the cloud infrastructure & IP Infrastructure related problems.
    • The role demands extensive technical skills to define the problem statement and connect various application and infra layer outcomes to narrow down the issue to resolve it at a faster pace.

    What you will do

    • Technical SPOC for Ericsson Openstack, Kubernetes and Docker based NFVI & CNIS solution and IP Solutions (Ericsson leading Smart Series Routers and 3rd party IP solutions encompassing Routers, Switches and Firewalls) towards Market Area Customer Units and Global Engineering Organization.
    • Work as a Crisis Leader during crisis and sophisticated/critical investigations to lead the technical investigation till resolution Participate in knowledge transfer, documentation, and information sharing.
    • Understanding and driving end-to-end technical troubleshooting in customer network
    • Analyze customer technology/solutions and lead in problems isolation.
    • Work with core team on list of potential activities and solutions
    • Drive various S&R organization initiatives such as project to support handover, application, and cloud infra redeployment readiness
    • Develop technical presentations and perform customer presentations
    • Stay abreast of on new technology/technical areas and share information about solution to enable customer competence build
    • Develop troubleshooting guidelines, methodology and approach to coach and mentor support engineers to assist them to troubleshoot critical customer network problems
    • Prepare emergency recovery steps and documents to be used for most recurrent customer network issues
    • Develop scripts and automate log collection
    • Define list of critical log collection during customer emergency
    • Master network support portfolio, important and growing portfolio of Ericsson Customer Support Delivery

     
    You will bring

    • Education: Engineering in computer science, Electronics and communication, IT or equivalent
    • Minimum years of experience:10-15 years of working as a support engineer and Solution support
    • Domain experience on some or all: Virtualization, Cloud technologies (e.g., OpenStack), Linux OS knowledge, TCP/IP networking concepts and packet analysis, SDI/infrastructure competence, Understanding of Overlay network and Underlay networks.
    • Mirantis Openstack or Ericsson Openstack or Ericsson Cloud Execution Environment
    • Deep Knowledge of Linux including extensive Hands on and Administration to ensure customer satisfaction with the performance of installed systems by successful handling and reporting of all technical problems.
    • Software Defined Networking (SDN) is a must
    • Kubernetes , Dockers and containers knowledge is a must
    • Experience from technical job roles is required, e.g., experience from work as a Solution Architects, Senior Support Engineer, Task force Lead.
    • Troubleshooting skills on Routers, Switches and Firewalls (Juniper, Extreme, F5, CISCO, Fortinet)
    • Scripting skills (Python, Pearl, any other scripting experience)
    • Software development or software testing skills

    Method of Application

    Use the link(s) below to apply on company website.

     

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