Collections Analyst at Vodafone Ghana

About The Job

Key Accountabilities And Decision Ownership:

• Ensure compliance to dunning policies to curtail churn
• Increase cash by collecting all current revenue and not more than 5% of aged debt should be more than 90 days
• Contribute to curtailment of Bad debts through Faster & higher collections in 30-60 buckets and higher recoveries in 90+ buckets
• Ensure that on a monthly basis, all customers in your base receive their bills and are set up on ebilling
• Meet retention target through customer issue resolution
• Ensure 100% of dispute resolution before next billing cycle from the month raised
• Adjustment & Reconciliation to be completed before the next bill cycle from the month raised
• Work with Account Managers to ensure that all terminated accounts are stopped from billing and adjustments passed
• Ensure dunning process is strictly followed and defaulters disconnected on all synced platforms
• Ensure accurate reporting of your collections
• Prompt logging of Payments made by customers

Core Competencies and Decision Ownership:

• Contribute to decisions on Collections in Vodafone Ghana and meet monthly collections target
• Prepare personal collections forecast weekly based on allocated accounts for reporting
• Comply with all companies rules and policies
• Perform other requests made by line manager,
• Report all collections related issues to line manager and recommend improvements
• Visit customers for the purposes of mediation, negotiation and debt collection Liaise with Sector Account Managers to ensure all customer grievances relating to collections are resolved or escalated where necessary

Responsibility towards:

• Key customers: Every department
• Key suppliers: Information Systems, Technology and Finance
• Relations: Cross functional relationships with all departments.
• Work closely with the business units (ie Customer Management, Technology) to ensure customers are served with speed
• Regularly communicate with line manager
• Establish and maintain effective working relationships with other employees, superiors and the general public
• Show considerable knowledge on all billing systems
• Show considerable knowledge of bookkeeping procedures

Technical And Professional Qualifications:

• Must have a Bachelor’s degree minimum
• Knowledge in Accounting
• Public accounting or Private industry experience
• Prior revenue recognition experience is required
• Minimum of 2-4 years’ experience is required
• Relevant experience includes Finance, Auditing or Revenue Recognition experience in a Telecoms Company
• Must have understanding of financial statements and financial systems
• Ability to create accurate reports to meet internal reporting and analysis requirements
• Possess strong communication skills both verbal and written adaptable to all levels of management
• Strong organizational skills and ability to prioritize workload
• Possess a high degree of initiative, drive, confidence and ability to enjoy fast paced work environment
• Professional, flexible and team oriented
• Exposure to wireless and/or telecom industry desired