Consumer Solutions Architect at AirtelTigo

Description

• The successful candidate will join our team as an Architect for Customer Solutions in the IT Department.
• (S)He will report to the Head, Business and Service Support and will be responsible for understanding consumer change needs and assessing the business impact of those changes.
• (S)He will also be responsible for capturing, analyzing, and documenting requirements and supporting the communication and delivery of those requirements with relevant stakeholders.
• The Consumer Solutions Architect (CSA) will be responsible for overall consumer-facing application development, Projects, Products & Promotions across all key IT platforms.
• The successful candidate will also be responsible for translating the requirements into the architecture for the required solution and describing it through the set of design artefacts.
• (S)He will also ensure all third-party contractual obligations are met.

Key Responsibilities

• Analyze and report on daily software issues.
• Liaise with users on software issues and refer critical issues to the head of CSS.
• Be involved in programming and reporting especially trade field applications.
• Be up to date on software-hardware integrations and change management.
• Collate technical IT reports from the CSS team.
• Interrelate with other departments and heads of departs based on requests received and forwarded to the CSS team.
• Maintained a correctly followed organizational flow of information and support to and from the CSS team.
• Review technical documents in line with all aspects of customer Solution support and prepare them in line with CSS format as a superset of international documentation standards.
• Developed manuals for systems and solutions developed within the CSS team.
• Developed training manuals for company users on IT services and solutions.
• Responsible for the development of reporting procedures for IT services.
• The Consumer Solution Architect will be required to deliver End-to-End Solutions for the Mobile and Enterprise business and occasionally liaise with the Lead Solution Architect to jointly provide solutions for Business support.
• They will work closely with commercials and Revenue Assurance Customer care, Go-to-Market, and other internal areas, creating winning proposals and successfully delivering within budget and time.
• The CSA will be responsible for preparing appropriate software architecture documentation based on the requirements and design elements contained in a system specification and ensuring alignment with the regional system architecture.
• The CSA will be responsible for ensuring the overall integrity of the proposed software architecture.
• The CSA will deeply understand AirtelTigo support processes to ensure the most beneficial solution is implemented in the operations.
• The CSA ensure fact-based compliance of the business requirements, reporting project status, completion and success based on appropriate business KPIs.
• The SA will document and ensure all business requests and every solution in addition to the respective codes are well documented for future use.
• The (SA) will be responsible for coordinating efforts with Local Software Architects to maximize benefits and synergies.

Required Qualification and Experience

• A Bachelor's degree from a recognized university with emphasis in Computer Science or related field (System Engineer, IS Engineer, Information Systems)
• Engineer, IT Engineer, Network Systems Engineer)
• Minimum 3 years experience implementing similar solutions
• Minimum 5 years experience working in the IT industry (Telcos preferably)
• Strong understanding of project management principles
   

ESSENTIAL KNOWLEDGE

• Project Management
• Expert level in UML (Unified Modeling Language)
• SOA (Service Oriented Architecture)
• Strong experience in Business Processes for Telcos (eTom)
• Expert level in APIs and Integration
   

CORE COMPETENCIES

• Developed negotiation and communication skills
• Exceptional service and results orientation
• Superior analytical and problem-solving abilities. Demonstrated ability to apply IT in solving problems
• Ability to work under pressure and time constraints
• Ability to work effectively with a wide range of cultures in a diverse community
• Ability to present ideas in business-friendly and user-friendly language. Successfully presents technical information.
• Ability to make effective and persuasive presentations to senior management
• Ability to achieve results through others
• Excellent self-organization and self-direction in the performance of tasks, including time management skills
• Set and manage priorities