Content Moderator at Vaco

We are looking for a detail oriented, curiosity-driven individual to join the Legal Removals team. TOur team works across multiple products to analyze and review content that potentially violates copyright laws. Our goal is to respond quickly and professionally to the complainants, as well as evaluating content per our client's protocol. If you enjoy constantly learning and making prompt decisions based on policy, this is a great way to kickstart your career! You will be part of a team of dedicated individuals who are proactive, efficient, and dependable.

Responsibilities

• Process complaints efficiently
• Respond to external and internal inquiries while adhering to policy and applicable laws
• Objectively review user complaints concerning various types of media that may include sexually explicit content
• Continuously meet volume and quality expectations
• Assimilate feedback and apply lessons learned in a dynamic environment
• Escalate issues when appropriate
• Work cross-functionally with peers
• Maintain professionalism and confidentiality

Minimum Qualifications:

• B.A./B.S degree or 2 years of relevant experience
• Ability to meet tight deadlines while handling tasks with accuracy
• Keen attention to detail
• Flexible and adaptable to shifting assignments
• Computer savviness - able to intuitively navigate internet and proprietary tools
• Ability to work independently
• Experience with content review and/or complying with policy

Preferred Qualifications:

• Ability to read, translate, and interpret legal requests in any of the following: Russian, Japanese, Mandarin Chinese, Cantonese, Spanish, Korean, Vietnamese
• Good communicator
• Familiarity with Intellectual Property, Copyright and Trademark laws
• Familiarity with ticketing systems
• Knowledge of Google products and services