CRM Lead (Jumia One) at Jumia

We are looking for talented people with a passion for Africa to join our team and embark on our exciting journey!

Job Description

• Managing end-to-end CRM activities.
• Designing and managing newsletter email templates and tracking customer response.
• Responsible for the performance of newsletters and the continuous improvement of CRM relevant KPIs (OR,CTR, CR).
• Also responsible for optimizing campaign performance (performance analysis, testing, targeting fine-tuning)
• Customer retention and reactivation.
• Backend web developments
• Writing codes (HTML, JavaScript, CSS and a bit of PHP)
• Coordinating with graphic designers to create newsletter banners
• Coordinating with the Commercial Planner to create the email marketing channel calendar
• Analyzing reports on CRM sales
• Managing and dispatching the customer satisfaction survey on a weekly basis

Requirement/Skills

• A mix of IT/ Software and customer service/ Marketing background will be the best fit
• Excellent IT skills especially using web applications and another ERP software.
• Excellent understanding of HTML, JavaScript, CSS, PHP (mobile responsiveness)
• Good understanding of Google analytics.
• Experience in any CRM Tools will be an added advantage
• 2-3 years’ experience handling website back ends.
• Media enthusiast, with a knack for customer service
• Creative, sharp, outgoing and up to date individual.

We Offer:

• A unique experience in an entrepreneurial, yet structured environment;
• The opportunity to become part of a highly professional and dynamic team working around the world;
• An unparalleled personal and professional growth given the challenges that we propose you to take.