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  • Posted: Sep 21, 2019
    Deadline: Not specified
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    Jumia is the leading pan-Africa e-commerce platform. Founded in 2012, Jumias mission is to improve the quality of everyday life in Africa by leveraging technology to deliver innovative, convenient and affordable online services to consumers, while helping businesses grow as they use our platform to reach and serve consumers.


    Read more about this company

     

    CRM Lead (Jumia One)

    We are looking for talented people with a passion for Africa to join our team and embark on our exciting journey!

    Job Description

    • Managing end-to-end CRM activities.
    • Designing and managing newsletter email templates and tracking customer response.
    • Responsible for the performance of newsletters and the continuous improvement of CRM relevant KPIs (OR,CTR, CR).
    • Also responsible for optimizing campaign performance (performance analysis, testing, targeting fine-tuning)
    • Customer retention and reactivation.
    • Backend web developments
    • Writing codes (HTML, JavaScript, CSS and a bit of PHP)
    • Coordinating with graphic designers to create newsletter banners
    • Coordinating with the Commercial Planner to create the email marketing channel calendar
    • Analyzing reports on CRM sales
    • Managing and dispatching the customer satisfaction survey on a weekly basis

    Requirement/Skills

    • A mix of IT/ Software and customer service/ Marketing background will be the best fit
    • Excellent IT skills especially using web applications and another ERP software.
    • Excellent understanding of HTML, JavaScript, CSS, PHP (mobile responsiveness)
    • Good understanding of Google analytics.
    • Experience in any CRM Tools will be an added advantage
    • 2-3 years’ experience handling website back ends.
    • Media enthusiast, with a knack for customer service
    • Creative, sharp, outgoing and up to date individual.

    We Offer:

    • A unique experience in an entrepreneurial, yet structured environment;
    • The opportunity to become part of a highly professional and dynamic team working around the world;
    • An unparalleled personal and professional growth given the challenges that we propose you to take.

    go to method of application »

    Marketplace Analyst

    We are looking for talented people with a passion for Africa to join our team and embark on our exciting journey!

    Main Duties & Responsibilities:

    • Oversee and track the marketplace performance across main KPIs
    • Analyse Jumia's marketplace performance and building super impactful plans to build Africa's largest marketplace
    • Interact with 7 Jumia countries: articulating insights and making recommendations to drive the marketplace
    • Define clear commercial & marketing action plans per country and ensure their execution
    • Track the implementation of new tools and processes, and optimise them
    • A 360-degree view of the Jumia marketplace engine mechanisms
    • A cross-border action fields: Ghana, Cameroon, Senegal, Algeria, Tunisia, Uganda & Tanzania
    • A high exposure to local management teams and executives of Jumia

    Required Skills & Qualifications:

    • Extremely structured and analytical
    • Strong ability to convince and drive local top management on group decisions
    • Great interpersonal skills in order to influence people
    • Resilient & autonomous
    • Ability to find simple solutions to complex problems
    • 2+ years’ experience in a similar analytical role 
    • Top tier engineering or business school universities

    We Offer:

    • A unique experience in an entrepreneurial, yet structured environment;
    • The opportunity to become part of a highly professional and dynamic team working around the world;
    • An unparalleled personal and professional growth given the challenges that we propose you to take.

     

    Method of Application

    Use the link(s) below to apply on company website.

     

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