Fresh Vacancies at Jumia

We are looking for talented people with a passion for Africa to join our team and embark on our exciting journey!

Job Description

• Managing end-to-end CRM activities.
• Designing and managing newsletter email templates and tracking customer response.
• Responsible for the performance of newsletters and the continuous improvement of CRM relevant KPIs (OR,CTR, CR).
• Also responsible for optimizing campaign performance (performance analysis, testing, targeting fine-tuning)
• Customer retention and reactivation.
• Backend web developments
• Writing codes (HTML, JavaScript, CSS and a bit of PHP)
• Coordinating with graphic designers to create newsletter banners
• Coordinating with the Commercial Planner to create the email marketing channel calendar
• Analyzing reports on CRM sales
• Managing and dispatching the customer satisfaction survey on a weekly basis

Requirement/Skills

• A mix of IT/ Software and customer service/ Marketing background will be the best fit
• Excellent IT skills especially using web applications and another ERP software.
• Excellent understanding of HTML, JavaScript, CSS, PHP (mobile responsiveness)
• Good understanding of Google analytics.
• Experience in any CRM Tools will be an added advantage
• 2-3 years’ experience handling website back ends.
• Media enthusiast, with a knack for customer service
• Creative, sharp, outgoing and up to date individual.

We Offer:

• A unique experience in an entrepreneurial, yet structured environment;
• The opportunity to become part of a highly professional and dynamic team working around the world;
• An unparalleled personal and professional growth given the challenges that we propose you to take.

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We are looking for talented people with a passion for Africa to join our team and embark on our exciting journey!

Main Duties & Responsibilities:

• Oversee and track the marketplace performance across main KPIs
• Analyse Jumia's marketplace performance and building super impactful plans to build Africa's largest marketplace
• Interact with 7 Jumia countries: articulating insights and making recommendations to drive the marketplace
• Define clear commercial & marketing action plans per country and ensure their execution
• Track the implementation of new tools and processes, and optimise them
• A 360-degree view of the Jumia marketplace engine mechanisms
• A cross-border action fields: Ghana, Cameroon, Senegal, Algeria, Tunisia, Uganda & Tanzania
• A high exposure to local management teams and executives of Jumia

Required Skills & Qualifications:

• Extremely structured and analytical
• Strong ability to convince and drive local top management on group decisions
• Great interpersonal skills in order to influence people
• Resilient & autonomous
• Ability to find simple solutions to complex problems
• 2+ years’ experience in a similar analytical role 
• Top tier engineering or business school universities

We Offer:

• A unique experience in an entrepreneurial, yet structured environment;
• The opportunity to become part of a highly professional and dynamic team working around the world;
• An unparalleled personal and professional growth given the challenges that we propose you to take.