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  • Posted: Jul 4, 2019
    Deadline: Not specified
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    Bolt is one of the fastest growing startups in the world with over 30M happy customers in 30+ countries, from Europe to Mexico to Africa. Were building the future of transport one platform that connects you with cars, motorcycles, scooter sharing, and anything else you need to move around in your city. Fast, convenient and affordable for everyone, as tra...
    Read more about this company

     

    Customer Support Specialist

    Job Description

    • Represent Bolt in any English spoken market
    • Support all Bolt's users and help them get the most out of our apps
    • Create loyal fans by showing them we really care
    • Contribute and share ideas to decrease the workload and improve the quality & speed of Bolt's customer support
    • Be a key player in building a support team in a challenging growth environment

    Requirement/Skills

    • Understand what does outstanding customer support look like and be ready to go the extra mile
    • Be ready to work in shifts
    • Be always ready to put customers first, be passionate about helping others
    • Be curious as to why customer support is contacted in the first place and be ready to tell the story to other teams within Bolt
    • Be a hustler, not stopping after 20 obstacles a day
    • Have excellent spoken and written English skills, any other language is a plus
    • Be passionate about new technologies and ridesharing

    Benefits

    • Motivating compensation
    • No corporate BS – we’re moving too fast for that
    • Amazing personal growth experience at one of the fastest-growing startups in Europe & Africa
    • Working with a motivated and talented international team, plus regular team events
    • Working in one of the coolest offices in Accra
    • Impactful work – you’ll have a rare opportunity to build a product literally used by millions of people across the world

    Method of Application

    Interested and qualified? Go to Bolt on boards.greenhouse.io to apply

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