Independent Delivery Agent - Ghana at Unateus

We are seeking a High-Performing Independent Delivery Sales Partner to join our dynamic team. This role involves managing customer verifications, overseeing package handovers, collecting Cash On Delivery (COD), and ensuring final field delivery logistics. As a key representative in the field, you will be responsible for driving customer satisfaction and maintaining strict chain-of-custody standards. We aim to collaborate with independent delivery professionals across Nigeria to expand our logistics network.

You will:

• Conduct customer verifications prior to delivery, ensuring all necessary contact and documentation are completed.
• Manage the handover of packages efficiently and securely to customers at designated locations.
• Collect COD payments from customers and ensure timely remittance within specified deadlines.
• Coordinate with the operations team to update delivery status and resolve any logistical issues promptly.
• Maintain professional communication with customers, providing updates and addressing inquiries with professionalism and courtesy.

Compensation & Performance Evaluation:
Compensation is based on the number of completed orders and is tiered according to your Delivery Success Rate (DSR). Higher performance levels unlock increased payout rates per successfully delivered package. There is no upper limit to your earning potential—the more deliveries you complete, the more you earn.
Additional Operational Performance Pillars:

• Customer Contact Rate: Achieve a target of 100% pre-delivery verification, with a minimum of three documented calls for unreached clients.
• System Latency: Provide immediate status updates in the CRM system upon assignment and handover, and ensure cash remittance is completed within 24 hours.

Position Prerequisites & Requirements:

• Transport & Logistics: Must own a personal vehicle (motorcycle or car) with valid licensing.
• Technical Equipment: Android or iOS smartphone, with access to Telegram, Google Maps, and browser-based CRM applications, all with stable data connectivity.
• Communication Skills: Display a calm, professional demeanor in customer interactions, with strong verbal confirmation habits.

Additional Attributes:

• Possess the personality and mindset to grow their own business and develop entrepreneurial skills.
• Ready to learn European business standards 
• Ready to take on the responsibility for goods we provide in the form of caution fee
• Experience in the logistics and/or delivery sector (huge advantage)
• Have your own courier company (huge advantage!)
• Should be available

Work Location: On the road, completing deliveries within your location in Ghana