Engineer: Service Process at MTN

Mission/ Core purpose of the Job

• The role will be responsible for providing quality and performance reports for all core and backbone GlobalConnect services, Roaming, Signaling, Messaging, IT, IP/MPLS.
• This role will be responsible for the analytics and projections to ensure that the core is stable, within capacity and stable for customers.

Key Performance Areas: Core, essential responsibilities / outputs of the position (KPA's)

Technical Operations

• Provide service performance reports and analysis for the GlobalConnect internal customers:
• Measuring & collecting process data for optimizing process flows
• Using DMAIC & DMADV methodologies for reducing variation in existing processes and designing new processes
• In-depth knowledge in business process analysis and improvement techniques
• Ability to collect, clean, analyse datasets and create data models to aid in the visualization of data
• Ability to identify opportunities for improvements in GC processes
• Analyse potential impact and risks feedback to responsible business area
• Ability to find/explore workaround solutions
• Ensure service performance is up to standards
• Lead in the training, adoption, and usage of processes by SOC/NOC team

Job Requirements (Education, Experience and Competencies)

Education:

• Minimum 3-year Academic Degree (Engineering/Computer Science/ Statistics)
• Fluent in English and language of country preferable

Experience:

• Minimum of 5 years’ experience
• Strong IT background in Telco environment
• Data Analysis
• Six sigma certification is desirable
• ITSM certification desirable
• A good understanding of the telecommunication industry – especially wholesale carrier services is desirable
• Experience in a similar role
• Good knowledge of the OSS and BSS system architectures

Competencies:

• Ability to work effectively with multiple stakeholders in a multi-cultural environment
• Ability to identify key issues in a situation and to think creatively and strategically in facing internal and external challenges
• Ability to provide direction and leadership towards multiple business units with the organization
• Maturity to handle ambiguity and adaptive to dynamic environment
• Strong technical and analytical skills

Other:

• Regional and international travel
• Ability to adapt to changing requirements of business and staff members
• Excellent Interpersonal and technical skills
• Excellent organizational skills and attention to detail.
• Excellent time management skills with a proven ability to meet deadlines.
• Strong analytical and problem-solving skills.
• Proficient with Microsoft Office Suite or related software.