Field Service Engineer at Philips

Responsible for maintaining and installing professionally Healthcare equipment and maximizing customer satisfaction.

Key areas of responsibility:

• Install Philips Healthcare (PH) equipment according standards with respect to quality and installation time as set by PH
• Perform planned maintenance and equipment modifications within the scheduled time and to the quality standards set by PH
• Perform corrective maintenance, supported when necessary by tier-2 support helpdesk
• Demonstrate commitments to meet customer needs and requirements by ensuring all given quality standards
• Submit timely and accurate service data, job sheets, reports, expense claims, radiation film badges, field problem reports and other paperwork as assigned
• Be aware of customer needs and potential commercial leads (Philips Lifecycle Solutions – PLS) through customer visits and provide feedback and recommendations to the management, relevant people within the organization
• Support the District Customer Services & Operations Manager and the Customer Services Account Manager as appropriate with contract renewals etc.
• Use company property with care to ensure optimal results with minimal operational costs
• Keep abreast of new technologies likely to affect PH range of products
• Be a professional representative for PH with respect to customer problems, ensuring personal acceptability by the customer in appearance and behavior in accordance with PH policy and targets
• Responsible for executing service events (maintenance & Installation) in compliance with applicable version of Business Unit (BU) / Business Line (BL) service manuals and relevant PH quality standard policies
• Responsible for completeness and accuracy of service records with particular attention to test & inspection results
• Responsible for adopting appropriate ESD control while servicing PH equipment
• Responsible for using appropriate electronic measurement equipment in calibration controlled cycle
• Responsible for reporting identified device safety issues according to applicable PH quality standard policy
• Responsible for reporting customer feedback according to applicable quality standard policy and follow up relevant assigned quality & regulatory training in a timely manner

Education & Experience

• Degree level education or equivalent
• Experience in maintenance and troubleshooting of technical complex systems
• Fluent in English, verbal and written in addition to local language