Fixed Business Development Manager at Vodafone Ghana

Role Purpose

• To execute the Fixed broadband Sales strategy process in assigned region whilst ensuring and maintaining positive revenue growth year on year.
• To enable achievement of all targets through monitoring, tracking and ownership of all sales through to activation.
• To act as a Point of Contact within the Commercial Function to notify of the bigger team of all market dynamics within territory of operation.
• It's equally important to drive team to build knowledge and understanding of all Vodafone Fixed products and commissions policies as well as health and safety standards.  
• You are regarded as the “eye” of Fixed Business within the region.

Key Accountabilities

• Motivate team to reduce Fixed agent attrition and drive efficiency
• Provide 2nd Line support to ZMs and sales agents by liaising with key stakeholders
• Prepare and ensure timely  Fixed sales opportunities for sales
• Demonstrates a strong ability to analyze and solve problems in order to gives appropriate feedback to team and management. 
• Acting to solve discovered problems/issues in line with set processes and procedures.
• Escalating discovered problems/issues in line with set processes and procedures.
• Provides accurate and up to date information on a regular basis to keep team and managers informed of market dynamics 
• Recommends and executes improvement actions to processes and procedures in line with Vodafone’s continuous improvement 
• Improve overall team function capability and effectiveness
• Has a detailed and working knowledge of all relevant technologies, products, services or processes.

Core competencies, knowledge, and experience

• Degree or Masters in Marketing or any related field 
• 2 – 5 years Telecoms experience with specialisation in any sales area
• Excellent computer knowledge.
• Strong communication and decision making skills – ability to balance conflicting interests.
• Proactive individuals with a flexible and adaptable approach to their work and a proven track record demonstrating that they’re a team player, strong influence and relationship management skills, and, and customer centric.
• A working Knowledge of Vodafone products and services. 
• Awareness of Vodafone’s network and support systems (e.g. Billing & payment methods, reporting and service management) 
• Ability to communicate effectively to technical and non-technical customers.
• Must be able to multi-task.