We are looking for a Customer Insights Data Lead to join our Customer Team. The customer team at M-KOPA is responsible for ensuring that M-KOPA delivers maximum value to its customers.
As Customer Insights Data Lead, you will be responsible for leading a range of customer insights projects in M-KOPA’s regions of operations (East Africa and West Africa). Your team will capture the voice of our customers and agents by unearthing customer issues and needs. Your insights will inform business improvement opportunities and innovation.
About The Role
The Customer Insights Data Lead will work closely with the Customer Insights Manager to uncover and share research insights and inform business decisions. This role combines technical skills, creativity, and business acumen to improve our understanding of M-KOPA customers and agents and produce analytic findings and recommendations.
NOTE:
- This position will report to the Customer Insights Manager and can be based in either Kampala, Nairobi, Lagos, or Accra
- You will also need to travel as needed to other markets of operations to engage with our customers, agents, and in-country teams
To achieve this, you will be expected to:
- Clean, interpret and analyze quantitative and qualitative data collected using excel
- Provide insights and answers to business questions via deep-dive and exploratory analyses
- Design and produce extremely user-friendly, clean, and impactful research reports and dashboards that clearly and compellingly summarize results, draw insights and make data-driven recommendations to business stakeholders
- Oversee a team of research associates to deliver high-quality results and develop professionally through coaching, mentoring, and shared learning
- Have extremely strong business acumen, communication, and self-management skills
- Are confident analyzing, interpreting, and storytelling with data
- Can manage team members to deliver high-quality research outputs and grow professionally
- Are a collaborator and have a low ego
- Love fast-moving environments with a sense of urgency to get the job done
- Enjoy digging through data, identifying trends, and communicating insights
- Always try to improve as an analyst and colleague
You Might Be A Good Fit If You:
- Are passionate about our mission of making everyday essentials accessible to everyone
- Are excited to be a champion for our customers in everything you do
- Love figuring out how to ask the right questions and structure analysis to achieve the desired insight
- Can quickly understand key value drivers in various departments of the business
Knowledge and Skills
- Bachelor’s degree in a quantitative field or demonstrated self-directed learning and experience
- Minimum of 2 years of professional experience in a role with a similar focus
- Strong quantitative skills including knowledge of and experience working with Excel
- Strong attention to detail and investigative nature to ensure error-free, high-quality, reproducible analysis
- Highly collaborative and communicative
- Experience answering business questions and communicating data-derived insights to non-technical audiences
- Experience managing or mentoring staff
We:
- Are a collaborative team of smart and ambitious people who are dedicated to serving our customers and agents
- Make magic happen to help the business solve hard problems and always come up with solutions when challenges arise
- Are considerate listeners and take the time to deeply understand and seek out ideas from the people around us
- Offer a dynamic environment that fosters talent, collaboration, and growth
- Back up our talk with a competitive compensation and benefits package
M-KOPA is an equal opportunity and affirmative action employer committed to assembling a diverse, broadly trained staff. Women, minorities, and people with disabilities are strongly encouraged to apply.
M-KOPA does not collect/charge any money as a pre-employment or post-employment requirement. This means that we never ask for ‘recruitment fees’, ‘processing fees’, ‘interview fees’ or any other kind of money in exchange for offer letters or interviews at any time during the hiring process.
Gmail
Yahoomail