Head of Financial Services at Jumia

Job Description

• Driving the usage of JumiaPay/One within Jumia Ecosystem & acquire new customers for the group (giving visibility to the solution, focus groups to better understand needs, promotional campaigns with incentives, etc.)
• Manage the relationship with local payments partners and support the local payment integration roadmap ( eg. banks, PSP, fintech)
• Negotiate the best commercial with partners for local payment & digital services to improve P&L
• Onboard new & manage existing relationships with local digital service providers willing to distribute their services on Jumia One (eg. ticketing, airtime, bills payment, tolls, fines, transport, etc.)
• Build a strong expertise of the regulatory environment related to financial services.  
• Build & manage Jumia lending to provide easy access to financing for both Jumia sellers & customers alike (Generate & convert leads to disburse quality loans, provide customer installments to shop on Jumia)  
• Setup local processes and teams to operate both JumiaPay and JumiaOne, in particular:  
• Setup Customer Service processes locally, with the help of ecommerce Customer Service team. 
• Setup Finance processes together with Finance team (eg. Reconciliation of remittance with Gateways, fees reconciliation, reconciliation with JumiaOne providers). 
• Setup Marketing processes together with the Jumia marketing team and ensure regular cross campaigns of Jumia One and other Jumia services. 
• Set up, monitor & implement efficient Service Level Agreement with partners to ensure 24*7 digital service  availability  to Jumia One customers.   

 Requirements & Qualifications :

• At least 5 years experience in a similar role. 
• Degree in Engineering or business management
• Knowledge in fintech is a plus
• Experience in managing multiple stakeholders, project management.
• High attention to detail and able to meet strict deadlines 
• Good organizational skills including prioritizing, time management and multi-tasking
• Great communicator

We offer  :

• A unique experience in an entrepreneurial, yet structured environment
• The opportunity to become part of a highly professional and dynamic team working around the world
• An unparalleled personal and professional growth given the challenges that we propose you to take