Information Systems Officer at International Cocoa Initiative

JOB SCOPE

• The incumbent of the position is responsible for the secure and effective operation of all computer systems, related applications, hardware, and software that is used within ICI, s/he will also oversee the management of ICI-Ghana IT processes, managing Applications, IT infrastructure, and ICI Ghana End user support.

MAIN RESPONSIBILITIES AND TASKS
ICI Processes:

• Checking the coherence and adherence to data requirements and accuracy on all data submitted to ICI data platform.
• Make sure that the CLMRS App portfolio is populated with the updated versions of farmer lists and ensure adequate supply of information by enumerators.
• Technical advisor when required to help hiring relevant IT consultants and service providers.
• Primary local support for non-functioning app, data latency and challenges through field visit and working with ICI Field Staff and field agents (travel to ICI’s project districts in Ghana).
• Ownership of new joiners, onboarding, and leavers IT processes.
• Equip ICI Ghana staff with all the necessary and relevant IT assets to facilitate effective dispensation of duty.

ICI Applications:

• Create and manage release notes and documentation.
• Application version releases and field deployments using version control.
• To develop and manage test scripts.
• Create datasets for software testing.
• Design database structures.
• Design software modules.
• Import and extract dataset from the main database.
• Provide technical input and feedback to development teams.
• Report and document application errors and bugs.

ICI Infrastructure:

•  Local IT procurement (equipment’s and services) and asset management
•  Local IT maintenance of IT equipment’s
•  Monitoring of the local IT infrastructure and network
•  Maintain the IT documentation
•  Backup management

ICI End-users:

• Train and assist users in the use of ICI applications portfolios.
•  Helpdesk 2nd level 

ICI Security:

• Collaborate and support the ICI Data Protection Officer on local Data Protection activities, implementation, and requests (point of contact).
• Raise awareness on security topics and train end users.
• Security remediation and patch management
• Implement risks remediation

Supervision function

• Supervise the Information System Assistant to perform his job role
• Perform any other duties assigned to him by supervisors 

SPECIFICATIONS (MINIMUM REQUIREMENTS)
Education:

•  University Degree in Computer Science or equivalent
•  3 years’ experience working in a similar role.

Technical Skills: 

•  Proven expertise in Application, Infrastructure and Security IT area’s
•  Technical Hardware knowledge
•  Windows 10/11 and Android operating system
•  Microsoft Office Suite (word, excel, outlook etc…)
•  Fortinet Firewalls, Switches and Access point

 Database competences in the use of:

•  Structured Query Language (Sql)
• DBMS: MSSQL / MySQL / 
• Data analysis method

Other Skills:

•  Algorithm and programming
•  WEBDEV and WINDEV MOBILE knowledge
•  Knowledge in KOBO app

Personal Traits:

• Good skills in Training.
• Good sense of logic and synthesis.
• Methodical, disciplined and ordered. 
• Good team spirit.

Desirable: 

• Linux
• SqLite / PostgreSQL / Oracle / MS Access
• IT Certifications
• Knowledge of the cocoa industry and the child labour domain.

LANGUAGES:  

• Fluency in written and spoken English, and a Ghanaian language preferably Twi.  Knowledge of French would be an important plus.