Internal Sales Representative at Electrofax Engineering Services (Gh.) Limited

Job Summary

• Perform a wide variety of duties specific to handling sales calls with customers and vendors.
• Pay close attention to detail.
• Deal with customers effectively.
• Work harmoniously with other employees, giving the assistance necessary to satisfy customer’s needs.

Work Performed

• Respond to incoming sales calls in a courteous and timely manner.

(This is top priority).

• Maintain a record of phone conversations.
• Process customer orders, advising on product application, availability, correct part, catalogue or issue number, shipping charges and price.
• Route all paperwork to proper departments.
• Contact vendors to determine product availability, application, price, shipping dates, and delivery charges.
• Follow inventory control procedures as instructed.
• Confer with office, service center, and management staff on issues related to customer service.
• Assist with physical inventory counts as directed by supervisor.
• Maintain purchase order records for incoming items.
• Promote a professional company image through prompt, thorough and courteous customer service.
• Track all quotations to ensure timely follow-up on customer enquiries.
• Attend company or vendor/manufacturer sponsored training seminars to improve product knowledge and/or job skills.
• Update vendors/manufacturer’s pricing record as advised.
• Keep work area neat and clean as directed by supervisor.
• Perform any other duties as assigned.

Qualification Required & Experience

• HND/BSc.
• Experience in sales and/or purchasing and customer service as well as basic knowledge of electrical apparatus are desirable.

Special Skills

• Professional telephone manners.
• Ability to function in a busy, stressful office atmosphere