Career Opportunities at Electrofax Engineering Services (Gh.) Limited

Job Summary

• Perform a wide variety of duties specific to handling sales calls with customers and vendors.
• Pay close attention to detail.
• Deal with customers effectively.
• Work harmoniously with other employees, giving the assistance necessary to satisfy customer’s needs.

Work Performed

• Respond to incoming sales calls in a courteous and timely manner.

(This is top priority).

• Maintain a record of phone conversations.
• Process customer orders, advising on product application, availability, correct part, catalogue or issue number, shipping charges and price.
• Route all paperwork to proper departments.
• Contact vendors to determine product availability, application, price, shipping dates, and delivery charges.
• Follow inventory control procedures as instructed.
• Confer with office, service center, and management staff on issues related to customer service.
• Assist with physical inventory counts as directed by supervisor.
• Maintain purchase order records for incoming items.
• Promote a professional company image through prompt, thorough and courteous customer service.
• Track all quotations to ensure timely follow-up on customer enquiries.
• Attend company or vendor/manufacturer sponsored training seminars to improve product knowledge and/or job skills.
• Update vendors/manufacturer’s pricing record as advised.
• Keep work area neat and clean as directed by supervisor.
• Perform any other duties as assigned.

Qualification Required & Experience

• HND/BSc.
• Experience in sales and/or purchasing and customer service as well as basic knowledge of electrical apparatus are desirable.

Special Skills

• Professional telephone manners.
• Ability to function in a busy, stressful office atmosphere

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Job Summary

• Establish a safe workplace according to legal standards and foster a culture of attention to health and safety.
• Your work will be largely focused on prevention so you need to be conscientious and farsighted.
• Be detail-oriented and ready to act in emergencies.

Work Performed

• Support the regular review of OHS policies and programs.
• Advise and instruct on various safety-related topics (noise levels, use of machinery etc.).
• Conduct risk assessment and enforce preventative measures.
• Review existing policies and measures and update according to legislation.
• Initiate and organize OHS training of employees and visitors
• Inspect premises and the work of personnel to identify issues or nonconformity (e.g. non usage of protective equipment).
• Ensure full compliance to EHS policies and regulations by all employees.
• Record and investigate incidents/accidents to determine causes and install preventive measures.
• Prepare reports on occurrences and provide statistical information to management.

Qualification Required & Experience

Preferred minimum level of education:

• HND/BSc.
• Certificate in occupational health, safety and safety, environment and quality management system.

Special Skills

• In depth knowledge of legislation (e.g. EPA) and procedures.
• Proven experience as HSE officer.
• Familiar with mining environment and related operations.