Key Account Manager at SankuPHC

The role holder is responsible for developing the relationship between Sanku and a select group of larger millers in Kenya. Such millers produce a large quantity of flour, and it is important to Sanku’s mission that they fortify adequately using premium quality premix. She/he will introduce millers to Sanku SuperNutra premix, which complies with the Government of Kenya's standards to ensure that every meal eaten by mothers and children contains the required essential nutrients. She/he will also support these millers in demand planning to address any stockouts and ensure the millers’ consistent procurement of Sanku premix.

Duties and Responsibilities

• Sell premix (provide samples, negotiate pricing, coordinate deliveries)
• Own premix demand planning (for Sanku and the millers)
• Monitor miller compliance (flour sample collection, analyze IoT data
• Install Dosifiers when required (and maintain ongoing)
• Onboard millers (training, A/QC)
• Identify millers and market trends(mapping/survey)
• Establish and maintaining long-term relationship with millers after acquisition
• Act as the primary point of contact between Sanku and millers, ensuring the relationship is managed effectively
• Identify and address gaps in the quality and consistency of current fortification efforts

Competences Required

The ideal Key Account Manager will be a seasoned commercial professional with several years of experience in sales and account management. She/he should possess both technical and industry-specific knowledge, along with the following core skills:

• Market Expertise: In-depth knowledge of the flour fortification market, enabling the key account manager to provide accurate information to key customers
• Strategic Thinking: Ability to develop innovative sales strategies that align with Sanku’s mission
• Results Oriented: Focused on achieving targets and regularly presenting key figures and results
• Technical knowledge: Comprehensive understanding of flour fortification and milling processes, specifications of premix, KEBs standards, and Sanku’s value proposition to millers
• Finance: Basic excel and accounting skills, and attention to details with numbers
• Excellent English Language Skills: Strong command of the English Language, given Sanku’s international relations

The Key Account Manager must also have the following soft skills:

• Organizational talent
• Entrepreneurial thinking and action
• Excellent negotiation skills
• Good communication skills (by e-mail, telephone, in person)
• Data analystics
• Strong customer service orientation
• Willingness to travel frequently
• Driving and managing service of the vehicle

Educational Qualifications and Work Experience

• Bachelor’s degree in Business Administration or related field.
• At least 5 years of progressive sales/account management experience in a B2B organization
• Previous experience of working with key flour milling and fortification industry accounts and developing tailored sales plans
• Demonstrable experience of achieving strong sales and market share growth in a key account setting
• Previous experience in a regional/international company a distinct advantage